LaFontaine Mazda of Livonia

Great first time experience Had a great experience with Pam at Ralph Thayer. Wife and I were looking to upgrade her current Mazda 3 and get into a new CX-5. We were working wit Had a great experience with Pam at Ralph Thayer. Wife and I were looking to upgrade her current Mazda 3 and get into a new CX-5. We were working with another area volume dealer who we have purchased 2 previous cars from but were having a tough time getting a fair deal. I decided to contact RT and Pam took care of use right away. 2 weeks of hassling with the other dealer for nothing, we picked up our new CX-5 from Pam a couple days later. The finance manager was very reasonable as well, not pushy like other dealerships I’ve dealt with in the past. More

A new car........ a Mazda! I have been buying Ford vehicles for over 20 years. I decided to venture out and get something different. I had three cars in mind, Mazda, Suburu and I have been buying Ford vehicles for over 20 years. I decided to venture out and get something different. I had three cars in mind, Mazda, Suburu and Kia. I have to say the best experience I had was with the Mazda dealer hands down! Our salesperson Pamela went above and beyond to our expectation. She gave us what we asked and didn't even play games or nor was she pushy. She gave us the facts we needed and gave us time to decide what we wanted to do. I ended up with a 2017 Mazda CX-3 and love it! I know I made the right decision to go with a Mazda this time around. This maybe my next 20 years to buy Mazda. As long as Pamela will be around to help us! More

Easy car purchase I ever made I leased my second Mazda from Pamela Yurgelaitis. She has made the second lease purchase so easy and convenient. I was not feeling well due to heavy r I leased my second Mazda from Pamela Yurgelaitis. She has made the second lease purchase so easy and convenient. I was not feeling well due to heavy respiratory issues and I was not able to make it to the dealership. So, Pamela went out of her way to drive to my house with the car I purchased, signed the paperwork with me and then drove off with my lease turn-in! This is beyond customer service. I have bought cars for over forty years and this was the easiest most convenient transaction I have ever made! If you are ever needing a car in the Livonia area please stop to see her, she will take care of her customers! More

Excellent experience shopping for a new Mazda In shopping for a new Mazda MX-5 Miata, Pamela Yurgelaitis and everyone I interacted with at the dealer did a fantastic job. Pam was always super resp In shopping for a new Mazda MX-5 Miata, Pamela Yurgelaitis and everyone I interacted with at the dealer did a fantastic job. Pam was always super responsive with e-mails and phone calls, was professional and honest, answered every one of my questions (and I had many), and went above and beyond what I expected. Five stars from me. More

I recently went to Thayer to have my VW serviced (new timing chain,fuel filter) and cannot express enough how AWSOME they were!! Ken Berman was incredibly helpfull! and the tech's are second to none. Ken timing chain,fuel filter) and cannot express enough how AWSOME they were!! Ken Berman was incredibly helpfull! and the tech's are second to none. Ken you have my business for life!! Your honesty deserves that. Thanks again, Dave Ahnen More

Phenomenal customer service. Ralph Thayer VW presents an exceptional low-pressure sales environment that made me feel entirely welcome and at ease. I came in with a smaller budget, but was listened to and r exceptional low-pressure sales environment that made me feel entirely welcome and at ease. I came in with a smaller budget, but was listened to and respected every step of the way. They did not try to upsell me on options that I did not want or ask for. Internet Sales Manager, Harry Tompson, was stellar. I will take all of my business to him in the future and give him my highest recommendation. I now own my dream car on a monthly payment I can afford. My thanks to Harry, Dave, and the other friendly staff persons at Thayer VW. More

Best car purchase experience ever. Thanks 1) did not Best car purchase experience ever. Thanks 1) did not have the fake nice attitude 2) was not super pushy 3) provided good detail 4) gave great ex Best car purchase experience ever. Thanks 1) did not have the fake nice attitude 2) was not super pushy 3) provided good detail 4) gave great explanation of price offered More

I purchased a car from Ralph Thayer in May '11 and received excellent customer service from salesperson Mike McCool. I was so pleased to find a reputable dealership, this after having been given the received excellent customer service from salesperson Mike McCool. I was so pleased to find a reputable dealership, this after having been given the run-around and receiving down-right rude customer service from other dealerships. For the excellent customer care here at Thayer, the following month I recommended a friend of mine that was also just as pleased with how well he was treated by Mr. McCool and the high quality stock of cars in their inventory. One of the best indicators of how much attention is paid to customer satisfaction and the quality cars in stock a dealership has is willingness to provide a CarFax report on each car on their lot. This is not only a free function on Ralph Thayer's website but also one in the showroom. High praise to Mike McCool, Xiang Leaumchampassa, and to the entire staff of Ralph Thayer Automotive. More

Pushy people trying to take my hard earned money. I just need to buy a car. Simple enough? This was not the first time I tried to get good service when shopping for a car. Looking on the website before shop need to buy a car. Simple enough? This was not the first time I tried to get good service when shopping for a car. Looking on the website before shopping did not help! There is not enough good information. What am I supposed to do, just show up and then have to listen to the sales person? Terrible! I want to know what I am walking into, so I can get my business done and get out of there. More

Gary thinks absolutely nothing is covered under warranty. Everything is the owner's fault and problem - stay away, nothing but a bad experience from them! Somehow I no longer know how to put a gas cap on - Everything is the owner's fault and problem - stay away, nothing but a bad experience from them! Somehow I no longer know how to put a gas cap on - since the gas cap got stuck on.. and now the engine guard is cracked - and that is my fault too. I've never had such small issues - and I've had about 10 cars in my lifetime. The vehicle is only 10 months old too! Absolutely nothing has been covered under warranty.... More