LaFontaine Lincoln of Grand Rapids

Pat Kavanaugh has been our knowledgeable sales rep for 20+ years, selling us 15+ cars. He knows our desires and his inventory, pre-selecting cars prior to our visits to test drive. Never disappointed. 20+ years, selling us 15+ cars. He knows our desires and his inventory, pre-selecting cars prior to our visits to test drive. Never disappointed. Pat is helpful in so many ways, and is truly honest and trustworthy. He has always looked after our daughters' auto needs as if they are family. We always drive to GR from 2 hours away whenever we want to purchase a car. Great work Pat on keeping us satisfied! We have found that the dealership's transition to LaFontaine Lincoln of Grand Rapids has been seamless in providing the services and respect that we are accustomed to and expect in both sales and service. Thank you from your loyal customers. More

Own MKX…Service Rep is outstanding! Craig McCarthy is a fine professional who I trust Craig McCarthy is a fine professional who I trust More

Mike MACoy it was excellent. The staff was great. My experience was excellent. I would recommend anyone to go there. Mike MACoy was the best. The staff was great. My experience was excellent. I would recommend anyone to go there. Mike MACoy was the best. More

Mediocre service, for supposedly high end vehicles, Lincoln’s. The dealership was just acquired by a larger dealership network, and now service is worse since they let go many people. Lincoln’s. The dealership was just acquired by a larger dealership network, and now service is worse since they let go many people. More

Michael Walden, our new car sales representative, did an excellent job explaining our corsair's features and the new vehicle delivery was very good. excellent job explaining our corsair's features and the new vehicle delivery was very good. More

Blake did an excellent job communicating and taking care of me. I appreciate his proactive customer service in working with myself and the mechanics who also did great work. of me. I appreciate his proactive customer service in working with myself and the mechanics who also did great work. More

I WAS HAPPY WITH THE SERVICE AND THE ADVISOR CRAIG MCCARTHY AND THE MAN WHO GAVE ME THE LONER CAR JIM EVANS MCCARTHY AND THE MAN WHO GAVE ME THE LONER CAR JIM EVANS More

LaFontaine Lincoln of Grand Rapids is the place to buy your car. They are friendly, courtesy and wants your business. I was very happy with them. Call Jackson he will take good care of you. I was very hap your car. They are friendly, courtesy and wants your business. I was very happy with them. Call Jackson he will take good care of you. I was very happy. More

Service has fallen off of a cliff since LaFontaine acquired. It's hard to get someone to answer the phone. Non-responsive to comment on their website with specific concerns. To get a replacement ve acquired. It's hard to get someone to answer the phone. Non-responsive to comment on their website with specific concerns. To get a replacement vehicle for service on my Black Label Navigator, they are 3 weeks out. The last time I had it in, they had to order parts and never let me know when they were in. I know there are lots more important things in the world, but I can't believe how a premium brand that boasts of service levels can deteriorate so fast with a change in ownership. The employees seem to be aware of it as well, which is sad. More

Blake Bloom was very responsive and helpful when I brought my car in for service. The mechanics not only took care of my tire problem, but also we able to service the vehicle. I appreciate that. brought my car in for service. The mechanics not only took care of my tire problem, but also we able to service the vehicle. I appreciate that. More