LaFontaine Lincoln of Grand Rapids

Very good vehicle buying experience. Kaleb and Jordan were very helpful and even helped me out with a little discount. The only issue I had was the truck I bought was supposed to come wi Kaleb and Jordan were very helpful and even helped me out with a little discount. The only issue I had was the truck I bought was supposed to come with a bed topper and the week I came to buy it, a rain storm destroyed the topper but they helped me out and dropped the price to offset that. More

Well your place is nice but the service gentleman I had was not on his game at all sorry to say but I guess the end game work got done was not on his game at all sorry to say but I guess the end game work got done More

I had a great experience at LaFontaine Lincoln. They made my car purchase easy and fun. They made my car purchase easy and fun. More

First off: made an appointment. This makes service times more dependable. My service advisor: Joel Stanley was very pleasant, patient and knowledgeable. There was no pressure to This makes service times more dependable. My service advisor: Joel Stanley was very pleasant, patient and knowledgeable. There was no pressure to have more repairs done than what was necessary. I appreciate an honest appraisal. A ride home was also appreciated. The repairs were done in a timely manner and I was called when the repairs were completed. Great job, thank you. More

The minute I stepped out of my vehicle I was treated like a family member. My sales rep. was fairly new (Noah), We test drove a few vehicles, He could see they weren't what I was looking for. They had a tr a family member. My sales rep. was fairly new (Noah), We test drove a few vehicles, He could see they weren't what I was looking for. They had a truck out for some special TLC. He showed me some pictures, I was immediately interested. I came back the next day to see about Financing Rich walked me through every step. He made sure I understood (It was my first ever truck purchase) My truck was a downpayment Jordan assisted with a loaner until my truck was back. These fellas are top notch at what they do! Noah was truly AMAZING!!!! They have my star review!!! Keep up the good work!!! More

I have been a Pfeiffer/LaFontaine customer since 1986. Pat Kavanaugh has been my go to sales person and Craig has been my service contact. I have learned I can trust these men and I have never been unhapp Pat Kavanaugh has been my go to sales person and Craig has been my service contact. I have learned I can trust these men and I have never been unhappy with any service or sales agreement. I have sent a number of people to them. More

This is my first Lincoln and a very pleasant experience! I have always wanted a Lincoln and have waited a long time to finally purchase one! The entire experience at Lafontaine Lincoln was good! Everyone we I have always wanted a Lincoln and have waited a long time to finally purchase one! The entire experience at Lafontaine Lincoln was good! Everyone went above and beyond to make the purchase very nice. Thank you Lafontaine Lincoln for getting me into my first Lincoln! More

Joel and Dale helped me with my latest service on a 2019 Lincoln Nautilus. Joel understands that the customer wants answers in a way that they understand. Dale gets it that the customer may be tuned in Lincoln Nautilus. Joel understands that the customer wants answers in a way that they understand. Dale gets it that the customer may be tuned into the tiniest of details and is more than willing to correct the information. I was hesitant at first because of the changeover from Pfeiffer to LaFontaine. Do not forget your loyal customers. Pat K. always cares about his customers by following up to see how they are doing and if he can be of any help in finding a vehicle or help with any other concerns. More

Joel was excellent. this was my first exposure to La Fontaine since taking over from Pfeiffer. First impressions are important and Joel is a great representative for La this was my first exposure to La Fontaine since taking over from Pfeiffer. First impressions are important and Joel is a great representative for La Fontaine. He was courteous, knowledgeable, and exceeded my expectations. overall wonderful experience. thank you Joel More

Thank you, LaFontaine, for being a company who values the customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being tre customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being treated fairly by Ray N., and loved meeting Pat and Ben who were kind and entertaining concierge. More