LaFontaine Lincoln of Grand Rapids

The minute I stepped out of my vehicle I was treated like a family member. My sales rep. was fairly new (Noah), We test drove a few vehicles, He could see they weren't what I was looking for. They had a tr a family member. My sales rep. was fairly new (Noah), We test drove a few vehicles, He could see they weren't what I was looking for. They had a truck out for some special TLC. He showed me some pictures, I was immediately interested. I came back the next day to see about Financing Rich walked me through every step. He made sure I understood (It was my first ever truck purchase) My truck was a downpayment Jordan assisted with a loaner until my truck was back. These fellas are top notch at what they do! Noah was truly AMAZING!!!! They have my star review!!! Keep up the good work!!! More

I have been a Pfeiffer/LaFontaine customer since 1986. Pat Kavanaugh has been my go to sales person and Craig has been my service contact. I have learned I can trust these men and I have never been unhapp Pat Kavanaugh has been my go to sales person and Craig has been my service contact. I have learned I can trust these men and I have never been unhappy with any service or sales agreement. I have sent a number of people to them. More

This is my first Lincoln and a very pleasant experience! I have always wanted a Lincoln and have waited a long time to finally purchase one! The entire experience at Lafontaine Lincoln was good! Everyone we I have always wanted a Lincoln and have waited a long time to finally purchase one! The entire experience at Lafontaine Lincoln was good! Everyone went above and beyond to make the purchase very nice. Thank you Lafontaine Lincoln for getting me into my first Lincoln! More

Joel and Dale helped me with my latest service on a 2019 Lincoln Nautilus. Joel understands that the customer wants answers in a way that they understand. Dale gets it that the customer may be tuned in Lincoln Nautilus. Joel understands that the customer wants answers in a way that they understand. Dale gets it that the customer may be tuned into the tiniest of details and is more than willing to correct the information. I was hesitant at first because of the changeover from Pfeiffer to LaFontaine. Do not forget your loyal customers. Pat K. always cares about his customers by following up to see how they are doing and if he can be of any help in finding a vehicle or help with any other concerns. More

Joel was excellent. this was my first exposure to La Fontaine since taking over from Pfeiffer. First impressions are important and Joel is a great representative for La this was my first exposure to La Fontaine since taking over from Pfeiffer. First impressions are important and Joel is a great representative for La Fontaine. He was courteous, knowledgeable, and exceeded my expectations. overall wonderful experience. thank you Joel More

Thank you, LaFontaine, for being a company who values the customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being tre customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being treated fairly by Ray N., and loved meeting Pat and Ben who were kind and entertaining concierge. More

Pat Kavanaugh has been our knowledgeable sales rep for 20+ years, selling us 15+ cars. He knows our desires and his inventory, pre-selecting cars prior to our visits to test drive. Never disappointed. 20+ years, selling us 15+ cars. He knows our desires and his inventory, pre-selecting cars prior to our visits to test drive. Never disappointed. Pat is helpful in so many ways, and is truly honest and trustworthy. He has always looked after our daughters' auto needs as if they are family. We always drive to GR from 2 hours away whenever we want to purchase a car. Great work Pat on keeping us satisfied! We have found that the dealership's transition to LaFontaine Lincoln of Grand Rapids has been seamless in providing the services and respect that we are accustomed to and expect in both sales and service. Thank you from your loyal customers. More

Own MKX…Service Rep is outstanding! Craig McCarthy is a fine professional who I trust Craig McCarthy is a fine professional who I trust More

Mike MACoy it was excellent. The staff was great. My experience was excellent. I would recommend anyone to go there. Mike MACoy was the best. The staff was great. My experience was excellent. I would recommend anyone to go there. Mike MACoy was the best. More

Mediocre service, for supposedly high end vehicles, Lincoln’s. The dealership was just acquired by a larger dealership network, and now service is worse since they let go many people. Lincoln’s. The dealership was just acquired by a larger dealership network, and now service is worse since they let go many people. More