Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
LaFontaine Hyundai of Livonia
Livonia, MI
161 Reviews
The LaFontaine family’s heritage selling cars dates back over 40 years. We are proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. Beyond delivering a personalized Family Deal experience to our customers, we pour into the community and its residents and fellow businesses.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 161 reviews
October 29, 2026
I brought my truck in for service, as I believed the brakes needed replacing. I was told it would be a week before they could even look at it. I left it there because the truck was making a very loud no brakes needed replacing. I was told it would be a week before they could even look at it. I left it there because the truck was making a very loud noise. A week later I received a video from the mechanic showing me how parts were broken off the truck as he was taking them off and diagnosing issues I never brought the truck in for. Later, the very rude service lady Jeannie sends me a $9,000 bill and then tells me she hadn't even called the warranty company yet.. I find it interesting. The dealership wanted to charge me $3,800 for an axle and once they found out it was warranty work. They billed me $500 for the deductible and then TOLD ME SHE WOULD Bill THE BALANCE TO THE WARRANTY company. the warranty company WAS BILLED $2,025 for the actual work!!! I cannot believe this dealership tried to scam me for $1,800! I have no idea why it takes months to get your car fixed here! I was told my parking brake assembly was worn out from wear and tear and that was a $1,300 fix . I just bought the truck from them 7 months ago.. I've never even once used the parking brake and somehow I'm being charged for wear and tear and something I never knew and never knew was a problem. Maybe the dealership should take the time to actually check out these cars. People are turning in before they just accept anything and give it to an unsuspecting consumer! $7,000 warranty that covers only the axle??? You can Google parking brake assemblies and see that that is clearly warranty work. This is absolutely ridiculous and especially since the dealership was quick to tell the warranty company this was all wear and tear... More
by docerlandasnow
Employees Worked With
October 24, 2026
I was assisted by Tyler which was an incredible dealer, he took care of everything and made my process smooth and effortless! I highly recommend this place and tyler he took care of everything and made my process smooth and effortless! I highly recommend this place and tyler More
by roxanacastellanos992
Employees Worked With
October 20, 2026
Dealership was clean and professional, communicated well and was very friendly, I was satisfied with the overall experience. and was very friendly, I was satisfied with the overall experience. More
by Ryan
October 19, 2026
They were able to get me the exact Hyundai Hybrid Santa Fe that I was looking for & another dealership could not. Fe that I was looking for & another dealership could not. More
by wismith5
October 12, 2026
I stopped in on a Saturday after they were closed just to take a look at their Tucson. The manager happened to be there and came out and was extremely helpful and we set up a time for me to come later in the take a look at their Tucson. The manager happened to be there and came out and was extremely helpful and we set up a time for me to come later in the week. I explained I was still in the shopping mode and there was no pressure by either the manager or the salesman she assigned to me. I ended up buying the car. I’m extremely pleased with both the car and the dealership. More
by KJ
September 24, 2026
Video of potential repairs sent to phone,staff is very courteous, coffee and water available in showroom but no food, parking outside dealership is very tight. courteous, coffee and water available in showroom but no food, parking outside dealership is very tight. More
by Mazda
Employees Worked With
Pamela, Chris, Darren, Leonardo
September 21, 2026
This is for the VW service department. We have tried two LaFontaine service departments and both over torque the wheel bolts even though we specifically ask for factory torque. This had ha We have tried two LaFontaine service departments and both over torque the wheel bolts even though we specifically ask for factory torque. This had happened multiple times. Major safety issue as we could not remove the wheel bolts if we had a flat tire. We’ll be taking our service business elsewhere in the future. More
by Ndau
Employees Worked With
Other Employees :
We did not deal with anyone in Sales but had to pick a name
September 19, 2026
My experiences with LaFontaine Hyundai Service have been normally uneventful. The standard oil changes with a few services on re-calls. My last oil change in August resulted a 3 week headache with me been normally uneventful. The standard oil changes with a few services on re-calls. My last oil change in August resulted a 3 week headache with me being out another $30. The day after my oil change, the low oil light came on in my car. After checking the dipstick, it was evident that the Service Worker did not refill the oil back up which resulted in having to purchase 2 quarts of oil. I called the service counter, both Neil and Joey said that they couldn’t help since they were leaving for the day but someone would reach out the next day. No call was made. I went to the service department a few days later. I spoke to Neil saying they failed to put enough oil in my car and the very least reimbursement for the purchased of the oil. Neil quickly handed over a number for their customer affairs. I contacted customer affairs; they were unable to reimburse the oil and had to pass the case to the National Affairs. After two weeks of National affairs saying they are still working on to see if any reimbursement can be made, they called to say they were unable to help. Very disappointed. After an oil change, I shouldn’t have to pay another $30 for oil and deal with subpar customer service. Very unfortunate. Most likely won’t go back again nor purchase another Hyundai. More
by hinesgretchenm
Employees Worked With
Neil
September 16, 2026
Very nice waiting area. I am just typing the rest to get to word count. Why are you giving me a school assignment after taking my money. I am just typing the rest to get to word count. Why are you giving me a school assignment after taking my money. More
by axle_bullitt_19
Employees Worked With
I did not work with the sales team your survey is broken
