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LaFontaine Hyundai of Livonia
Livonia, MI
144 Reviews
The LaFontaine family’s heritage selling cars dates back over 40 years. We are proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. Beyond delivering a personalized Family Deal experience to our customers, we pour into the community and its residents and fellow businesses.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 144 reviews
July 24, 2026
The VW knowledge is no longer there since LaFontaine purchased Thayer. You make an appointment and it’s not recorded. Phone number on coupon is never answered. Service people and mechanics all see purchased Thayer. You make an appointment and it’s not recorded. Phone number on coupon is never answered. Service people and mechanics all seem lost. Not a welcoming atmosphere. More
by Kashishianbs
Employees Worked With
Both advisors
July 22, 2026
I don't even know where to begin. ..I purchased a BRAND NEW Hyundai Santa Fe and within 3 weeks of having it, 2 of my PIRELLI tires EXPLODED. I contacted the dealership where i had rec ..I purchased a BRAND NEW Hyundai Santa Fe and within 3 weeks of having it, 2 of my PIRELLI tires EXPLODED. I contacted the dealership where i had recently purchased it...3 weeks ago...and Howard offered to cover a rental for me and he waited for the tow truck and for my aunt to drop my keys. That Monday, i drove up to the dealership to see what could be done. i had to purchase 2 tires for a car i JUST purchased 3 weeks ago!!!!! I started to do some research and apparently this is an ongoing problem with these tires!!!!! And although Hyundai and Pirelli are aware of it, THEY DONT CARE. After harassing and begging Howard and Christina to open a warranty claim with Pirelli, in which they both told me there was no way they'd ever reimburse me, they finally agreed to submit it. I would have done it myself but when i reached out to Pirelli, they told me only the dealership had to process the claim. They practically blackmailed me into purchasing the replacement tires from them. They said if i didnt they wouldn't submit my claim to Pirelli, even though that was my only option! Can you guess what arrived in the mail a few weeks later...MY REINBURSEMENT CHECK...which PROVES, theyre aware and know theres an issue. Now...heres where it gets even grimier on this dealership and Mr. Howard. Remeber how i said Howard offered to pay for my rental...well orginally they jsut deducted the rental from my purchase of the new tires. So when it came to them issuing me a reimbursement check for the tires, HE STOLE the rental money from me! At first i thought it was a mistake, so i texted him about it. AND sure enough, it wasn't a mistake!!! So i reached out to the owner of the dealership to see if this is how they treat their customers. AND apparently it is lol. I spoke with Max, who at first acted as if he gave a xxxx, but ultimlay he was fine with Howard stealing the rental money. Good luck with this dealership. Youre gonna need it. More
by anngeorgesleiman
Employees Worked With
Howard, Christina and Max
July 18, 2026
It was extremely easy for me to schedule my appointment. I came in on the day of my appointment and I was in explained the nature of the work and the time it would take. JEAN is a great employee and her te I came in on the day of my appointment and I was in explained the nature of the work and the time it would take. JEAN is a great employee and her teammate are great and I watched their interactions with customers is very sincere and genuine. More
by vandevensa
Employees Worked With
JEAN
July 16, 2026
Horrible service department- can talk to anyone on phone except robot. I had no issues with my car until the recall when they installed back up camera with fingerprints! Called service manager Christina except robot. I had no issues with my car until the recall when they installed back up camera with fingerprints! Called service manager Christina 3 times and no call back. Salesman of course no longer works there, don’t blame him. I would recommend a different dealership for a better or any customer service More
by krzy4starbucks
Employees Worked With
Christina and robot call
July 09, 2026
Terrible customer service, terrible attitude, and they don't care about the customer one bit. The personal are rude and they have no communication to the customer on what is happening with their car. When don't care about the customer one bit. The personal are rude and they have no communication to the customer on what is happening with their car. When this lease is up 8 will return it even though my plan was to buy and I will never do any business with them again. More
by awilcox312
Employees Worked With
Tristan is the only employee that was a pleasure to deal with.
