LaFontaine Honda

Best In Class Customer Service! I have had the "best in class" customer service with Ha Parrinello during my new car buying experience at LaFontaine Honda. She is extremely knowledge I have had the "best in class" customer service with Ha Parrinello during my new car buying experience at LaFontaine Honda. She is extremely knowledgeable and made sure all our questions were answered patiently. The entire process was managed very professionally and efficiently. I would recommend this dealership and especially Ha Parrinello to anyone looking to buy cars. They are simply the best in the business! More

Customer Centered Attention I first contacted Lafontaine as a suggestion from a friend, and looked up some deals online, and communicated via chat. I provided my cell phone numb I first contacted Lafontaine as a suggestion from a friend, and looked up some deals online, and communicated via chat. I provided my cell phone number, and from then, I was able to exchange texts with Angelica Vartnian who checked in appropriately to see if she could help, but wasn't a pest. I told her when we were coming in. We also received a call from an 800 number to ensure our needs were being met, all while we still hadn't yet set foot in the dealership showroom. When I told Angelica we were ready to visit the dealership, she referred me to speak with Jim, the Sales Manager. He referred us to Dean Snell, who was coincidentally who my friend who referred me to Lafontaine worked with. We didn't wait AT ALL once we walked into the dealership, which isn't what I could say about other dealerships, where we had to remind them that we were waiting -- not here! Dean was so cool! He was attentive, personable, and as my 19 year old daughter said, he made the car buying process fun. I thought so too. I never felt like I was being forced into buying something -- he was there to serve US, and it seemed like a mere bonus that he got a car sale out of the deal - LOL! He knew it was my daughter's first car purchase ever, and he was just as excited as she was, which was so refreshing!! Corace helped us with financing (got us a great interest rate - THANK YOU!), and he offered us all the "other stuff" that we could get, and he explained them all to us, the benefits, but just let me select what I wanted or not. Very professional. I would highly recommend anyone go to this dealership based on this experience. More

This was the best car buying experience I have ever had! Our salesperson, Ha Parrinello, was very knowledgeable and professional and took alot of time with us when we purchased our 2018 Honda CRV EXL. She w Our salesperson, Ha Parrinello, was very knowledgeable and professional and took alot of time with us when we purchased our 2018 Honda CRV EXL. She was patient and answered every question that we had and showed us, and explained to us all the new features. We would highly recommend Ha to anyone who wants to purchase any of the cars that LaFontaine sells because she is very knowledgeable in all of them which you don't usually find is the case. Thanks, again, Ha for gaining our trust in you and we will come to you the next time we are in the market for a new vehicle! More

Great experience! Very pleased with dealership and Dean made our experience a pleasure. Day of delivery was also easy and effortless. I would definely buy from Lafontai Very pleased with dealership and Dean made our experience a pleasure. Day of delivery was also easy and effortless. I would definely buy from Lafontaine again. More

dealership was clean and friendly I worked with Dean and Mark who were both very helpful in finding the right car choice in the make/model/accessories I wanted. They were both professi I worked with Dean and Mark who were both very helpful in finding the right car choice in the make/model/accessories I wanted. They were both professional and respectful and engaging with my options. They were both upfront and honest and helped me get the best price within my budget for a lease option. I would recommend them to any buyer. More

Very good Was treated with respect and they gave me a good price. When I question a figure about my lease deal the sale's manager cleared it up. But most of al Was treated with respect and they gave me a good price. When I question a figure about my lease deal the sale's manager cleared it up. But most of all I appreciated the service I got from Ha. More

Fast, efficient, friendly Working with dealerships gave me the great satisfaction regarding guidance in choosing particular car, building the package, financing. Staff is extre Working with dealerships gave me the great satisfaction regarding guidance in choosing particular car, building the package, financing. Staff is extremely friendly, very helpful, and most important, stearing toward best technological and financial decision in buying the car More

Best internet price, great staff I car shop by email, got their price and four others (i do not shop prices) and drove from Troy to Dearborn to finish the deal. Everything went well a I car shop by email, got their price and four others (i do not shop prices) and drove from Troy to Dearborn to finish the deal. Everything went well and quickly (quickly is important) and they even had the car ready soon after all the papers were finalized. More

I have now purchased three cars from this dealership The dealership is very friendly -- they will go out of their way to locate the vehicle that has the features I want. I worked with Ha who is an excep The dealership is very friendly -- they will go out of their way to locate the vehicle that has the features I want. I worked with Ha who is an exceptional salesperson. I will likely buy additional cars from this dealership in the future. More

Dean Snell is THE best dealer I have ever dealt with! Dean is by far the BEST kind of salesperson that you would want to work with when purchasing a car - he is kind, patient, listens to your needs and do Dean is by far the BEST kind of salesperson that you would want to work with when purchasing a car - he is kind, patient, listens to your needs and does everything humanly possible to get you the best price ever. Because of Dean, I was able to find my dream new car and negotiate all via text (vs. stepping into the dealership beforehand or phone call). When my husband stepped into the dealership on Wednesday evening to test drive the car, Dean wasn't pushy and was just... HELPFUL. Imagine that. When I walked into the dealership on Friday afternoon to purchase the car, Dean sat with me and my 4 month old baby for almost two hours so I could wait for my husband, as he was stuck at work, before we signed the final paperwork for our car. When new customers walked in, he helped set them up with other sales reps so I can sit at his desk (vs. pushing me to a waiting area so he can close another sale). This shows that he really cares about his customers!!! Dean is definitely the guy you want to work with when you walk into Lafontaine Honda!! More