LaFontaine Honda

My sister recommended that I see Ha when I told her I was going to trade my current Honda in as my lease was up. She had bought 3 Honda's from Ha in the past few years. The dealer that I had previously used going to trade my current Honda in as my lease was up. She had bought 3 Honda's from Ha in the past few years. The dealer that I had previously used had left the dealership I had always gone to and the last I had heard was no longer selling cars, but working in the finance department, so I needed to see a new sales person. I loved working with Ha! She was friendly and personable, and made sure I left with the car I had set my heart on! When Don asked why I had not gone back to the dealership I had used for my previous 3 Honda's, I explained that my salesperson was no longer there and I really did not remember who had sold me the car I was trading in. He asked if I remembered who I had dealt with that I really liked...when I told him, I found out that he was now working at Lafontaine and it made perfect sense - what a great fit! It was great to see him again and know that he was now working at Lafontaine. Everyone went above and beyond and they now have my business for life...Ha and everyone I encountered at Lafontatine is great! I love my new car! More

I live in Fenton Michigan, yet I bought a 2012 Honda Odyssey Touring Elite from LaFontaine Honda in Dearborn Mi, which is more than 60 miles away. In fact, there are at least a dozen Honda dealerships Odyssey Touring Elite from LaFontaine Honda in Dearborn Mi, which is more than 60 miles away. In fact, there are at least a dozen Honda dealerships which are a closer drive than LaFontaine. Initially I contacted the three Honda dealers closest to me (actually visited two of them and test drove at one of them) and while everyone was friendly enough, I knew I was getting some common sales techniques applied to me when it came to determining how much I was going to pay to put this vehicle in my possession. For example, quoting me a price then finding out during the finalizing process that the price I was quoted was for a less expensive model and that MY vehicle was going to cost more. I could go on. I decided to contact LaFontaine on a whim because I am friends with a number of people who have have had fabulous experiences with LaFontaine, in the areas of both new car purchases and repair service. At this point I must say that I am probably a customer at the extreme end of doing pre-purchase research on every aspect of the vehicle I want to buy. I go to the auto show to examine the car, I read all automotive press articles I can find, I talk to people (even strangers willing to talk) who own the vehicle I'm interested in, and I find out every real aspect of what the car actually costs the dealer to obtain and sell the car. So I end up calling LaFontaine Honda (the fourth dealer I contacted) and was referred to a Sales Professional named Bobby Adams. I told Bobby who I was and very specifically what I was looking for, but made no mention of having contacted any other dealerships. The out the door price Bobby quoted me was low - no, make that VERY low. I was so sure he either was forgetting to add sales tax or was quoting a price for a lower model, that I did what I'm sure few customers ever do, I asked Bobby if that price could possibly be correct - it seems too LOW! I added that I was not meaning to be disrespectful in questioning his quote, I just found it difficult to believe the on-the-road price quote I received. Bobby just laughed in a friendly "no problem" kind of way and said not to worry. He offered to have his General Sales Manager, Don Poley, give me a call to assure me everything was on the level. So sure enough, Don Poley calls me within 10 minutes and goes over every figure with me, one by one, from what Lafontaine paid for the car all the way to the price I was quoted, and it was indeed for the exact car I was looking for. Without getting deep into specifics, the price I was quoted was THOUSANDS less than the next best price I was offered at the other dealerships. While price isn't everything, dealing with thousands of dollars price difference does matter quite a bit. And here is where things get even better. I was looking for a white exterior color and a dark (truffle) interior color. Bobby Adams found several in the area and arranged to pick one up from, of all places, the first dealership I had contacted. The day he was to pick up that vehicle, he was told he couldn't have it (for reasons I was not told). Bobby immediately called me to apologize and stress to me that he would find another vehicle for me very soon. It took less than a day and Bobby called to say one had been found and that I could pick the car up in about three business days. It was one they had to pick up from a dealer on Detroit's east side. Sure enough, I was able to pick the car up three business days later and even though he offered to deliver the car to my house, I elected to pick up the car and finish off the final paperwork at the LaFontaine Highland, MI Cadillac, Buick, GMC dealership since I work near that location. Everything I was told or promised by Bobby or by LaFontaine occurred exactly as they said it would. I received a fabulous price on a vehicle that is well known for dealers not having much willingness to negotiate on. I received top notch service from Bobby and Don in every aspect of this transaction. I was able to do all of this without ever physically going to the dealership in Dearborn. One week before I made my first call to LaFontaine, I couldn't have imagined I could do business like this - now here I am, almost in awe of the fact I could get an amazing deal on a vehicle from people that delivered on every promise they made, and never step foot into the actual showroom. Now the icing on this cake: About the time my 15 day temporary license tag was to expire, I called LaFontaine Honda and was connected to Don Poley. I was asking if he could check on the status of my permanent license plate (for some reason, I thought the plate was going to be mailed to me directly from the Secretary of State, even though nobody ever told me that). Don told me the plate was at their dealership. Since Don lives about 10-15 miles from me, he offers to deliver it to me that day. That particular day, I had to work late and before I could call Don to tell him I wouldn't be able to meet him at a reasonable time, he had already left me a message telling me the plate was behind the storm door of my house! Yes, he actually delivered it to my home! In all, this kind of treatment in every aspect of this experience is what makes and keeps loyal customers. I am fiercely loyal to those who treat me well and do what they say they will do - and even more so when they go above and beyond my expectations. As a result, unless given a reason otherwise, I will ALWAYS take my business to LaFontaine and direct those who ask my advice to first check out LaFontaine. They call themselves "The Home Of The Family Deal". Now I know, it's not just their advertising slogan, it's the way they really do business. More

Hi I would like to thank Ha Parrinello for her hassle free friendly and knowledge of the Honda vehicles. She went above and beyond by not only filling the gas tank personally, but made sure all of my qu free friendly and knowledge of the Honda vehicles. She went above and beyond by not only filling the gas tank personally, but made sure all of my questions were answered. Some of the other staff at Lafontaine helped also, when I came in and Ha was busy with another customer. The whole experience was hassle free no pushing to sell me anything I did not want and only seemed to want to please me. Everyone at Lafontaine went above and beyond to help make my new car buying experience a very nice one! I decided to buy a Honda CRV EX L with navigation and love the car. This is the third Honda I have purchased and I will continue to not only purchase my next Honda from Ha at Lafontaine, but will have it serviced here as well. Have never had any negative things happen and have been very happy. They have shuttle service if you require a ride to work, as I have in the past, and am sure I will again. I do not work that far from Lafontaine, so it works out well for me. Thank you Mary Ellen More

Our salesperson, Kim Moore, was very helpful and cooperative. She worked very hard to get us a great price and just the car we wanted. Even though it was just a week before Christmas, she spent lo cooperative. She worked very hard to get us a great price and just the car we wanted. Even though it was just a week before Christmas, she spent lots of time with us. We test drove several cars before deciding on a Civic. I plan to go to LaFontaine for all my service needs. Kim even got the manager to match the trade-in value and price that another Honda dealer quoted us. We are very satisfied. My husband and I highly recommend Kim. More

My experience with this dealership was great. I believe a lot of it has to do with the salesman Bill Marks. He is the the best used car salesman that i have dealt with in all my years buying new or used cars lot of it has to do with the salesman Bill Marks. He is the the best used car salesman that i have dealt with in all my years buying new or used cars. i hope to purchase more cars from Lafountaine in the future because of him. More

This is my third Honda vehicle that I have leased from Ha at Lafontaine Honda and as always I am very happy with the experience. My Honda Accord Lease was coming up, and it was time to upgrade to an SUV do t at Lafontaine Honda and as always I am very happy with the experience. My Honda Accord Lease was coming up, and it was time to upgrade to an SUV do to the expansion of my family. I had kept in contact with Ha through telephone and emails with repsect to what deals were out there on current Honda leases and finally was ready to pull the trigger on a 2011 CRV. The entire experience was very low key. I am always up front with dealers about my expectations for MSRP, sale price, and my desires as far as payments go, and I'm not really into "haggling" on prices. When I come in, I give what I'm willing to pay, and Ha is always up front with me about whether or not this is a realistic expectation. I enjoy that she is very down to earth, and never tries to give me the hard sell. In general I hate walking around the sales floors of department stores, auto dealerships, shoe stores, and anywhere else where someone is trying to give me the "hard sell". This is not my experience at Lafontaine. Ha answers all of my questions, and then she has some questions of her own to guage what my needs are. From there its a mutual process where she provides me with useful information on the entire process and I'm free to make a decision without someone breathing down my neck. Overall I think that they make the process very simple to understand and everything feels like it is taken care of for you. Unfortunately I'll be moving about two hours away from the dealership pretty soon, but I don't think that will stop me from coming back to Dearborn to lease/buy my fourth vehicle from Ha at Lafontaine Honda. Once you find a good thing, stick with it. More

My husband and I were in great need of a new vehicle and we were ready to purchase from LaFontaine. Walked into the dealership late at night, met Kim and the service began! She was a bubbly, professionally we were ready to purchase from LaFontaine. Walked into the dealership late at night, met Kim and the service began! She was a bubbly, professionally poised, get-it-done kind of woman. We sat and she did all the work. Called for insurance, detailing, paperwork, more paperwork and even personally filled the gas tank. The other salesman joined in to help too. Within two hours we were sitting behind the wheel of our vehicle driving home. What a painless whirlwind-of-a-deal she got for us. It is NEVER a pleasure to give up your hard earned money for anything but she sure made it easier. Have not felt so good about a purchase since the last time we bought a car from this dealership in 2002. Thanks Kim. We will be in touch. George & Denise Daniels More

I had an absolutely horrible experience at this dealership. I took my 2000 Accord in for a "diesel" like sound the engine was making. Was told a belt needed to be replaced and also front brake pa dealership. I took my 2000 Accord in for a "diesel" like sound the engine was making. Was told a belt needed to be replaced and also front brake pads and rotars needed something to the tune of $835. Fine, so be it. When my car was "ready", it failed to start. They were able to finally get it to start, and told me that this was a fluke and that I'd be guaranteed to not have this problem again. The guarantee was that all $835 would be refunded (verbal agreement with a hand shake). 3 days later, I was stranded with a car that would not start. Been going round and round, being told that the Service Manager, Mike does not have the proper authorization to make that kind of promise. As a customer, how am I supposed to know who has authorization? He was the manager of the service department. The service all around was horrible, having to wait an entire day with no contact as to whether or not my car was being serviced. Don't get me started on the rental car company they use - I had to return the vehicle early and pick up a new one because they sold it. What a major inconvenience. I will never ever come here again. More

I came in to LaFontaine Honda on the recommendation of a coworker who recently leased a car from Kim Moore. It was truly a no pressure visit. I felt comfortable while looking at my options. Kim was very fri coworker who recently leased a car from Kim Moore. It was truly a no pressure visit. I felt comfortable while looking at my options. Kim was very friendly and helpful throughout the entire process. She made sure that we knew all of our options for purchasing and leasing and did not pressure us to make a decision on our first visit. If you are looking for a vehicle I would highly recommend LaFontaine Honda! More

Ha was very patient and professional in the way that she helped me to choose a car.A process that took from April untill September.During that period I must have visited the dealership at least eight times, helped me to choose a car.A process that took from April untill September.During that period I must have visited the dealership at least eight times,and at no time did she become impatient with me.I think I test drove most of the models that Honda builds.She told me that she never wanted to sell someone a car untill they were sure it was the right car for them.I finally purchased an Accord EX-L and love it.Thanks Ha. Dan S. More