LaFontaine Honda

Sam was amazing with helping us get into a vehicle! Will come back! Great customer service, polite and very relatable! Will go to Sam for again! Thanks Sam! come back! Great customer service, polite and very relatable! Will go to Sam for again! Thanks Sam! More

I purchased a new Honda Civic and I am very satisfied with the customer service I received as well as the car. Sam from LaFontaine Honda in Dearborn was extremely helpful and made sure I walked out with with the customer service I received as well as the car. Sam from LaFontaine Honda in Dearborn was extremely helpful and made sure I walked out with the best deal and the best car for me. In general, the whole team was very helpful and professional More

First visit to LaFontaine and our salesperson was great. Zach Anderson was extremely knowledgeable about the vehicle we were interested in and made the purchase process seamless. Will definitely return whe Zach Anderson was extremely knowledgeable about the vehicle we were interested in and made the purchase process seamless. Will definitely return when we need another vehicle. More

Sales Excellent, Finance Poor, Pre-Delivery Inspection OK I purchased a 2018 Honda CR-V from LaFontaine a year ago (July 2018). The Sales experience was excellent, but the Finance Manager (who no longer works I purchased a 2018 Honda CR-V from LaFontaine a year ago (July 2018). The Sales experience was excellent, but the Finance Manager (who no longer works at the dealership) was dishonest and the PDI overlooked some items. I'd recommended buying from LaFontaine, but only if the Finance Dept can be avoided. Sales (Ha Parrinello) = A- Ha was knowledgeable, friendly, and helpful through the entire sales process. She was very responsive to calls, texts and emails and ensured that I got the best price out of all southeast Michigan Honda dealers. On the day of delivery she was very busy with many other customers (a testament to how great she is) which unfortunately meant a long wait time for me to receive the vehicle and some overlooked PDI items that she would normally have caught (and she later resolved, more on that below). Finance (Corace Harlaque) = F Vehicle was purchased outright so I only needed to review additional coverage with the Finance Dept. I bought Honda Care coverage based on Corace providing a dealer recommended service plan that indicated service should be done every 5000 miles, only to later find out Honda Care can only be applied when the vehicle's Maintenance Minder alert is displayed. I have only needed service once in the first 15,000 miles / 12 months, which means the Honda Care coverage was sold under false pretenses and was largely a waste of money. Shame on me for trusting the Finance Manager and not reading the fine print before buying the Honda Care coverage. Pre-Delivery Inspection (PDI technician) = B The vehicle did not have a full tank of gas upon delivery (which Ha later remedied by sending a gas card to cover the difference). Additionally, there was a very thin racing stripe that I requested be removed before delivery, and while the technician removed the stripe, some adhesive remained which required the vehicle to go back to PDI. Both the gas level and racing stripe should have been resolved by the dealership before I received the vehicle. Other than those two items, the vehicle was delivered as expected. More

Never again WARNING DO NOT BUY A CAR OR TAKE YOUR CAR FOR SERVICE)There are nice to you when you buy a car or to take your money but if you go back for service yo WARNING DO NOT BUY A CAR OR TAKE YOUR CAR FOR SERVICE)There are nice to you when you buy a car or to take your money but if you go back for service you will be uhappy I took my car for oil change I had no oil leak 3 days after I noticed drops of oil under the car I took it back and the service manager (jim raj) was so rude and refused to help me had bad attitude and bad customer service told me I have to leave the dealership Because there's nothing he can do for me I think (Jim raj ) Very unprofessional and should not work with Customer service I will go somewhere else to service my cars. I will report it to BBB for bad customer service More

Excellent buy experience, but awful service experience I bought my 2014 Honda Pilot 2 years ago and had a wonderful saleswoman that made the whole experience the best I had when buy a car. About a year la I bought my 2014 Honda Pilot 2 years ago and had a wonderful saleswoman that made the whole experience the best I had when buy a car. About a year later my paint over my windshield start to peel. I contact the service dept. and got nowhere. Next I talk to the used car manager and he was wonderful. I was able to get a loaner car while they worked on my car. I couldn't say enough good things about how I was treated. That being said I have tried to deal with the service dept. on several occasions and have come away with nothing but a headache. From not being able to get anyone in the service dept to answer the phone to being told there is nothing they can do. The last time I explained that I live 2 1/2 hours away and work full time so I am not able to come during the week. Their suggestion was drop off your car on Saturday and we can look at it on Monday. How am I supposed to get to work? That being said I would suggest that although the sales is wonderful at this dealership I would look to another Honda dealership due to the service you will receive after the sale. More

Best car dealership It was so much fun to meet a sales agent like Kasey Kruizenga, Kasey you made purchasing the car much easier and less stressful. Plus you helped me s It was so much fun to meet a sales agent like Kasey Kruizenga, Kasey you made purchasing the car much easier and less stressful. Plus you helped me so much, I literally didn’t have to worry about going through lengthy process like I had seen with many of my closest friends and family members. You are the real deal. I’ll give you five stars 🙏🙏 More

Great saleswoman. My saleswoman, Ha Parrinello is very competent and pleasant. I have purchase four vehicles from her over the years. She is a true professional in ever My saleswoman, Ha Parrinello is very competent and pleasant. I have purchase four vehicles from her over the years. She is a true professional in every sense of the word. More

New Car Buying Experience Ha was awesome. Showed me multiple cars. Got quotes over super quick. Very easy to communicate with. Made my experience excellent. Love my CR-V! Ha was awesome. Showed me multiple cars. Got quotes over super quick. Very easy to communicate with. Made my experience excellent. Love my CR-V! More

Absolutely love my 2019 Honda Civic Ex! Thank you LaFontaine Leasing my new car was easy and stress free! I will definitely be returning to LaFontaine for my next lease! Thanks for everything Dean Snell! I absol Leasing my new car was easy and stress free! I will definitely be returning to LaFontaine for my next lease! Thanks for everything Dean Snell! I absolutely love my Honda Civic EX! More