LaFontaine Honda

crv purchase Costco provided the name of the dealership for Honda's...The sales dept. called me immediately, I met with Dean the same day, He was very Costco provided the name of the dealership for Honda's...The sales dept. called me immediately, I met with Dean the same day, He was very helpful, including a test drive of the CRV, as I had owned 3 Civics before, but not a CRV....He was very patient with our banking problem as Comerica put a long hold on our stock fund money, and we could not close when we had planned, Dean provided excellent customer service to me...He clearly explained the bonus that I could use to purchase accessories for my new car...I would return to him for a new car, However, Honda's last forever.......susan sackett More

Bad service Hello I had an appointment at the Toyota building to get my oil change today for my truck that I bought recently. First of all I had the appointment Hello I had an appointment at the Toyota building to get my oil change today for my truck that I bought recently. First of all I had the appointment at 12:30 I waited until 2:00 to get it done. I don't know if the oil change take hour and a half to be done, anyway maybe they were behind today which is fine and i understand that. But I came home parked my truck on my drive way I went out in like half an hour and it was leaking on the drive way, so now my drive way is missed up and i have to take a day off on monday to get it fixed, this is so inconvenient. I always take my other cars to the Honda building and never had this problem.. For any suggestions mrmoquasher@gmail.com More

Bailey purchase of 2014 CR-V with Tony Falzetta Tony Falzetta sold us our new 2014 Honda CR-V and we really appreciated his friendly and no-pressure manner as a salesperson. He was very helpful and Tony Falzetta sold us our new 2014 Honda CR-V and we really appreciated his friendly and no-pressure manner as a salesperson. He was very helpful and knowledgable without being high pressure. We would highly recommend him as a salesperson to any of our friends and relatives that would be interested in buying a new vehicle. Buying our new CR-V at LaFontaine with Tony was an all around great experience. More

Misdiagnosis My car was misdiagnosed and had parts put on my car that it didn't need. I still have the same problem with my car, after misdiagnosis. I told the s My car was misdiagnosed and had parts put on my car that it didn't need. I still have the same problem with my car, after misdiagnosis. I told the service person that I was told I need a new starter. They check and test the car and told me that my ignition was bad, so lafontain Dearborn ordered an ignition The next week they put it on, the next day I went to start my car and it would not start up. That why I took my Car there from the beginning. So I called the service person I told them what happened he said well it must be The starter locking up, ( DA ) so he said he would order the part and call me back with an appointment, I have Not heard from him yet it's been two days, I didn't get an apology for the misdiagnosis at all . I've been a loyal customer for eight years to lafontain Dearborn. They just lost a customer because of bad customer Service, misdiagnosis, and for putting a part on my car that I didn't need. More

New purchase Excellent customer service in a timely manner. Only complaint is the vehicle should have been cleaned and detailed prior to pick up. This service was Excellent customer service in a timely manner. Only complaint is the vehicle should have been cleaned and detailed prior to pick up. This service was not offered but was warranted. The car was a floor model. More

Great Communication and Professional Courtesy! Derek Samp was very professional and courteous. He took the time to explain the specifics about the service my CRV needed and how long it would take Derek Samp was very professional and courteous. He took the time to explain the specifics about the service my CRV needed and how long it would take for the service to be completed. He also checked with me while I waited to let me know the progress of the work. I appreciated his patience in answering my questions also. While I waited, my salesperson Tony stopped by. It always amazes me that he remember what I look like and even questions or concerns I had about my vehicle in months past! I feel like part of the La Fontaine family especially when I receive a Christmas card from Tony. Another gentleman stopped by (didn't get his name) to ask about the book I was reading. We talked about the music being played at the dealership and I mentioned I loved it! He explained it was 70's and 80's music through satellite radio. ( I think he works in the financial office there at La Fontaine Honda.) Everyone at LaFontaine is friendly and helpful. More

oil change and service code 12 Every one at your dealership was very pleasant from the person who scheduled my apt thru the service mgr. I initially did the ON LINE apt and didn't Every one at your dealership was very pleasant from the person who scheduled my apt thru the service mgr. I initially did the ON LINE apt and didn't hear back, so I called. By th time I was on hold, the e-miail w/my apt time was up. However, I was treated very respectfully. More

Always a pleasure! We were in the market for a used car for our son, preferably a Honda or Toyota. After checking a few of the local used car dealerships the offerings w We were in the market for a used car for our son, preferably a Honda or Toyota. After checking a few of the local used car dealerships the offerings were pretty bad and for the prices being asked it would not be long before we knew we would be spending more on future repairs. We came to LaFontaine Honda because we bought our 2007 Civic Si from Ha Parrinello. Our sales experience with her was wonderful. Because we had a budget, most of the used cars available exceeded what our son had to spend. And, the cars, though they were Hondas or Toyotas, were going on eight or nine years old. We left, disappointed, but Ha said she would continue to look for us. The next day Ha called with an offer that sounded to good to be true. Honda was offering a brand new 2014 Civic with a 2 year lease and the one time payment was within our son's budget. Needless to say, we signed the papers and our son is driving a new 2014 Civic. He loves it! Once again, another wonderful sales experience with Ha. Her easy going manner and conversation lets you know she is listening to you. She wants to put you in car you will be happy with. Her attention to detail and consummate professionalism provides you with a great sense of trust and appreciation for your business. Also, though the years, Ha sends us update letters and pictures of her beautiful daughters. It is a very personable to stay in touch. Our delightful conversations have been more than just about buying cars. She is a good friend and we would highly recommend anyone looking for a new vehicle to come talk to Ha. More

New car purchase It was great that since we live on the other side of town, Tony meet us for our rental car drop and purchase of our new car. It was very much apprecia It was great that since we live on the other side of town, Tony meet us for our rental car drop and purchase of our new car. It was very much appreciated!! Thanks More

Open about finances and very professional We have owned Hondas for 40 years. We have worked with Ha Perrinello for the past 6 years and purchased / leased over five cars from her. We have fe We have owned Hondas for 40 years. We have worked with Ha Perrinello for the past 6 years and purchased / leased over five cars from her. We have felt confident in each case the car cost and the dealer purchase price of the old car were very competitive. Ha and Kris (the Sales Manager) have worked with us on what ever issues in the purchase arose (not many). Ha is always available to answer questions (even after the sale!). After searching for years for a dealership and salesperson who would be our advocate we feel like we found that at La Fontaine and with Ha. More