LaFontaine Honda

Great People We have purchased a few cars now from Dan LaFontaine. He is a great guy that we trust to help us out.. Dean the service manager is also very knowled We have purchased a few cars now from Dan LaFontaine. He is a great guy that we trust to help us out.. Dean the service manager is also very knowledgeable. Mike Royer taught us all about the electronics of our new Civic EX. Very friendly and patient man. Thank You Everyone More

Worst purchasing experience ever First I have to preface this by saying that between us and our extended families, we have bought our last 6 cars from Lafontaine Honda and had only ha First I have to preface this by saying that between us and our extended families, we have bought our last 6 cars from Lafontaine Honda and had only had good experiences with them. However, this one will be our last, as our experience has been terrible. Everything with the test drive and the initial sale was fine... until we got a phone call several days later saying that they had sold us the WRONG CAR. The sales information we had signed had a VIN for a car that was still on Lafontaine's lot. Nobody had bothered to check the VIN on the sticker with the VIN that was on all of the documents while doing a deal for the most expensive thing most people will buy next to a house. So we had to go back in and re-do the sales process. The dealer told us that we would receive the title for the incorrect VIN in the mail and to bring it in, which we did. They claimed that it would take 4-6 weeks to receive the correct Title and Registration. 5 weeks go by. Still no Title. No Registration. I call the Michigan Secretary of State and they tell me they have NO RECORD of a registration for our car's VIN and no request for the Title! So here we are, 6+ weeks later, no Title and no VIN. I have called both the Sales Manager and the General Manager at Lafontaine but I only get their voicemail and they will not return my calls. Only after I got the Secretary of State involved did Lafontaine finally issue the registration and submit the request for the title. What differentiates businesses nowadays is *Customer Service*. What I hope Lafontaine takes away from this is that sure, mistakes happen, but when they do you go out of your way to clear them up and to make sure the customer is taken care of. Get get the problem resolved. Return customer calls and keep good communication going. That's what customers remember and what they tell their friends and family. While the salesperson was responsive, the dealer failed to take care of the mistake without further action by the customer. Because of this, a long-time customer and future sales business has been lost, and I am unable to recommend this dealer if you're looking to buy a car. More

Car buying as it should be! We purchased a new, Honda Odyssey at LaFontaine Honda, through an automobile buying program. It was in every way what we hoped a car buying experienc We purchased a new, Honda Odyssey at LaFontaine Honda, through an automobile buying program. It was in every way what we hoped a car buying experience would be (but have rarely found). Everything was completely straight forward. There was no pressure, no attempt to sell us things we did not need or want, and they were very helpful all along the way. Because they did not have the vehicle we wanted on the lot, and had to get it from another dealership, we could not drive off in the new vehicle. But they delivered it to us (75 miles away) several days later, after installing a roof rack that we ordered. Because our initial salesman left for vacation at the end of the day of our purchase, we dealt with a second salesperson to arrange the installation of the roof rack and the delivery. He was every bit as helpful and the transition between the two salesmen was seamless. We are delighted with our experience!!!!!!!! More

Daryl Ha was very professional in working with us to get the right CRV at the right price. I would highly recommend Ha for any new car lease or purchase. H Ha was very professional in working with us to get the right CRV at the right price. I would highly recommend Ha for any new car lease or purchase. Ha is a 10 star person in my views More

First Car! I recently was able to lease my first vehicle. Lafontaine worked much harder and quicker then two other dealers to get me the vehicle for the price I I recently was able to lease my first vehicle. Lafontaine worked much harder and quicker then two other dealers to get me the vehicle for the price I wanted. I now know why my family has been purchasing/leasing vehicles from the LaFontaine family for 15+ years. Only one issue that I have been having is having my phone calls since leasing the car returned. What ever the reason might be a follow up to a voicemail should be received in a timely matter. Other then this small problem I've been extremely satisfied with LaFontaine! More

Oil Change Went in for an oil change and was approached by a very efficient and friendly Gentleman named Ed Sammez. he took care of the oil change and provided Went in for an oil change and was approached by a very efficient and friendly Gentleman named Ed Sammez. he took care of the oil change and provided me with a list of check ups that were performed on my car. He was not pushy like some of the previous reps I had encountered in the past, he was polite and helpful. Thank you. More

Excellent Customer Service Dan was really helpful and gave me excellent customer service. He went over and beyond to get me the best price for my new 2014 Honda Accord. Dan was really helpful and gave me excellent customer service. He went over and beyond to get me the best price for my new 2014 Honda Accord. More

smooth sale Ha the sales associate was professional and fast. It was a smooth sale.price was competitive and i received what I was looking for. Would recommend to Ha the sales associate was professional and fast. It was a smooth sale.price was competitive and i received what I was looking for. Would recommend to family and friends More

Pleasant It is a pleasure to work with Ha Parrinello. She is very personable and professional. She was very thorough in explaining everything on the car. I als It is a pleasure to work with Ha Parrinello. She is very personable and professional. She was very thorough in explaining everything on the car. I also worked with Joe in finance. He is very friendly and helpful also. I have been leasing from Lafontaine form for at least 13 years. It has always been pleasant to go there, from the sales people to the service people. Thank you! More

Great We called and were at 8"30 and we were able to get in by 9 am. We had the oil change and a few minor maintenance things done and they said it would ta We called and were at 8"30 and we were able to get in by 9 am. We had the oil change and a few minor maintenance things done and they said it would take an hour and it was less than that. They were honest and no surprises! More