LaFontaine Honda

Words cannot describe my satisfaction and excellent customer service. The attitude of all the staff were great and friendly. My car was done in timely manner. Great job everybody. service. The attitude of all the staff were great and friendly. My car was done in timely manner. Great job everybody. More

Excellent used car buying experience We were dreading the car buying process after bad experiences in the past dealing with high-pressure dealers, so our experience at LaFontaine was a ve We were dreading the car buying process after bad experiences in the past dealing with high-pressure dealers, so our experience at LaFontaine was a very pleasant surprise. My wife and I very much appreciated Dean's helpful, friendly, no-pressure approach when we stopped by to look at used Odysseys. We would definitely go back to Dean if/when when are looking for a Honda in the future. An unexpected bonus was that the finance folks at LaFontaine managed to find an interest rate for our loan that was even lower than the already very good rate that our credit union offered. More

The Best! I will never go anywhere else! I made the mistake of going to another Honda dealership, even though I bought my first Honda (a Fit) from Dean, only because it was close to where I w I made the mistake of going to another Honda dealership, even though I bought my first Honda (a Fit) from Dean, only because it was close to where I worked. I will never go anywhere else-for service, for sales, for check-ups, for anything. At Plymouth Victory I experienced false promises, zero sense of urgency, and they wasted hours and hours of my time to essentially run a credit check,. I felt "bait and switched" because I model I wanted doesn't have a large profit margin. Calling Dean felt like going home! He made sure to match the trade-in so I could keep my budget, was completely honest about what colors and models were available, and he and his teamed worked the phone immediately and tirelessly to find a HRV 200 miles away. We finished the purchase that day, the car was delivered on the next business day, and Dean helped me set up syncing my phone and everything! He's the BEST! Joe worked to get me the interest rate I needed to keep my month payments where I needed them. Amazing service. More

Perfect Christmas Gift I had the pleasure of working with Dean Snell, who took the time to show me multiple cars, discuss my budget and find me the perfect car. No pressure I had the pleasure of working with Dean Snell, who took the time to show me multiple cars, discuss my budget and find me the perfect car. No pressure sales, no lying and I left with something I am completely happy with and can afford. It was a great experience and if you're looking for a Honda, Dean is the man to talk to! More

Joe Neff and Dean Snell are the best of the best! I truly appreciated and thankful for these great people. They are always going above and beyond their jobs. So helpful, so nice, so professional, an I truly appreciated and thankful for these great people. They are always going above and beyond their jobs. So helpful, so nice, so professional, and they answer all your questions. I bought all my three brand new cars from them, the last car just bought it, Honda, HR-V 2016. I always referred my friends to them, because I'm sure 100% they will take good care of them. Nice and Good People. God Bless them. Ahmed Hakim More

Buying from Friends My wife and I use to lease cars and so we would often be at different dealerships getting what we needed and turning around and getting another car a My wife and I use to lease cars and so we would often be at different dealerships getting what we needed and turning around and getting another car a few months down the road. Usually I would go into look at what was offered, talk to a sales person who always agreed with anything I said as being a smart choice and leave with a car for two years. Because heaven forbid if I did not leave with a car I would be talking to a sales manager and another manager to close the deal. Nine years ago and now today I chose to purchase cars. I bought my Accord from Bobby after my old car was obliterated in an accident. At first I did a lease and then converted it into a purchase. I have never had the typical dealer experience when working with Bobby and Ha. First off they are very honest with me, if I have a price point I want to maintain then will let me know what they have to meet that price point. They will talk about but never pressure for the next step up in car but never push the more expensive vehicle on me. If I dislike a more expensive car but like a less expensive car it does not even faze them. Yesterday they took two hours out of there day on a "maybe" it is time to buy a new car. They showed me the CRV which I loved and they worked really hard and found me an HRV which I really loved. They ran a credit check and also while I was test driving Ha got my Accord appraised. They were honest with me that the HRV is a hard car to find and so there is very little wiggle room. The new CRV is also in demand but they can be more flexible on. They spent time learning about what I needed from a car and telling me what they had and what they could get. It was pleasantly straight forward. I don't want it to seem like these are cold business discussion, when talking with them I feel like I am talking with friends about cars. I remember one time while had my Accord in getting an oil change, I was talking to Bobby and Ha that I was considering buying a new car, as opposed to having some major undercarriage work done caused by Michigan Roads. Bobby showed me the prices and as I thought about it seemed worth it. After looking at my budget, the repair cost and my needs Bobby could see I was on edge and not comfortable. He suggested I don't move forward with it. He told me I could probably get another 100,000 miles out of my current car and it might be better to wait. I have never had a sales person do this before. IT WAS AWESOME!!!!! In my most recent discussion the price point on both vehicles might be out of reach for me. I might have to go used if I make a move today and I told that to Bobby that I needed to check my budget. Bobby smiled and said ok give us a call when you are ready. I said I will let them know tomorrow. We shook hands and I walked out. No private meeting with the sales manager, no hassle just meeting with friends. Bobby and Ha make the car purchasing experience enjoyable and fun. I would recommend them to everyone who is looking for a car. More

updating my last. I'm writing another review to let all that read this that I'm making a few amends to the last one I wrote about this dealership. I just want to commen I'm writing another review to let all that read this that I'm making a few amends to the last one I wrote about this dealership. I just want to commend Zach Anderson for going that extra mile and way out of his way to make sure that we were satisfied with everything at the end. This man put himself out for us to make sure all the complaints that were brought up to him were looked at and taken care of. I have nothing less then total respect for this salesman and all that he did to resolve all the issues that were brought up to him after the sale. I ended up walking away feeling much, much better than I did in the beginning! People that ask me if they should go to the Dearborn location I tell to look him up first thing. He IS one of the best car salesmen that I've ever dealt with and would be recommended by me in an instant to anyone that is looking for a new or used car. Last but not least, all I can say is KODUOS to you Zach for all you put yourself through to make it all happen to put us at ease with everything! Thank You so much and rest assured that I will come to you again and again! You are one of the best in my eyes, don't ever change the way you are! More

Went looking and came home with a car This was the fastest I've ever experienced buying a car! Dean was very pleasant, sincere and honest. I enjoyed my visit and enjoying my new car. Than This was the fastest I've ever experienced buying a car! Dean was very pleasant, sincere and honest. I enjoyed my visit and enjoying my new car. Thanks! More

Always a great experience. I personally always enjoy working with Ha and her team over the past 10 years. My current experience was no different. She hears what I want and works I personally always enjoy working with Ha and her team over the past 10 years. My current experience was no different. She hears what I want and works diligently to provide just that. I couldn’t be more satisfied with the service that’s provided at LaFontaine Honda. I look forward the next 10 years. Thank you Ha. #TeamHonda More

On-Spot purchase 9.28.2015 One phone call to stage an appointment, on specific car listed on web site, for this past Monday evening. On site @ 4:30, post work at dealership wi One phone call to stage an appointment, on specific car listed on web site, for this past Monday evening. On site @ 4:30, post work at dealership with my trade in . Test drive ( car as presented on web-site ), Trade in value / insurance / finance / paperwork done @ 7.... initial visit. Mark GB Reynolds Denice Mallie These 2 get work done ! More