LaFontaine Honda

Phenomenal Experience Our salesperson Ha Parinello and Sales Manager Mark Schankowski exceeded our expectation once again. This is our 3rd vehicle from Lafontaine Honda. Th Our salesperson Ha Parinello and Sales Manager Mark Schankowski exceeded our expectation once again. This is our 3rd vehicle from Lafontaine Honda. They always go above and beyond and their communication is top notch. Thanks again and Ha and Mark we will definitely again for our next vehicle purchase. More

vehicle purchase experienc it was a very good experience purchasing a vehicle from this dealership, the sales person was very helpful and did every thing he can so we can have a it was a very good experience purchasing a vehicle from this dealership, the sales person was very helpful and did every thing he can so we can have a no hassle and great experience, management also was very helpful in meeting our expectations More

Good at service, poor at customer service I have been using Lafontaine Honda for 5 years when I moved to Detroit. Overall, they have been good at servicing my car. I had a poor experience toda I have been using Lafontaine Honda for 5 years when I moved to Detroit. Overall, they have been good at servicing my car. I had a poor experience today. My wife went to Lafontaine with an 11:15 appointment. They told her after 30 minutes that it would take another hour to be seen. We expected the car to be looked at an assessed and given an estimate on how much it was going to be. If it was going to take a while, my wife would have just Uber'd back home. Jim Ream lacks empathy and when I confronted him later that evening about why there was a delay, he offered no apology and was very matter of fact about it. I called the manager twice for an explanation, no call was returned and Jim Ream confirmed that the manager got my message. Unfortunate experience, I will be going to another dealer in the area. I was interested in buying the new RAV4 but I will not buy from Lafontaine any more. More

Excellent experience Salesperson Ha Parinello was a pleasure to work with. She was professional and personable -- and had the answers to all the questions my wife and I ha Salesperson Ha Parinello was a pleasure to work with. She was professional and personable -- and had the answers to all the questions my wife and I had. Working out a great price for the car went smoothly with no pressure tactics. It was a great overall experience. I would highly recommend Ha Parinello for your next car purchase. More

Oil Change to disaster Went in for a simple oil change. Left with 2 oil leaks. They stripped the plugs and took no responsibility saying it was bot a honda plug so not their Went in for a simple oil change. Left with 2 oil leaks. They stripped the plugs and took no responsibility saying it was bot a honda plug so not their fault. Very dishonest and poorly trained mechanics. Stay far fsr away unless servicing your gerbal's bicycle and then I would proceed with caution. More

patient and honest this is my third purchase from Ha and as always she was very generous with her time.We test drove all the cars and trucks Lafontaine has to offer from this is my third purchase from Ha and as always she was very generous with her time.We test drove all the cars and trucks Lafontaine has to offer from Cadillac to VW,.She never pressures me or becomes irritated when I can't make up my mind.I began shopping in April and didn't buy a car until mid September.I think of her as more an advisor than a sales person.She's one in a million. More

Easy and fun experience I have been around the block a few times with the car buying experience. I have met the high pressure sales person who will haggle and hound you and t I have been around the block a few times with the car buying experience. I have met the high pressure sales person who will haggle and hound you and then get their manager. I have met the here is your car take it or leave it sales person. There is the, can't you go find someone else sales person because I don't think you are serious. Finally there is the, "can I kiss your butt, sure lets take off two tires instead of making you deal with four, that's the smartest idea have heard today" sales person. Luckily for me I have not had to deal with any of those at La Fontaine Honda. First off scheduling an appointment is an easy thing to do. No pressure to put down a deposit to hold the car of my "dreams," just come on in next Thursday and we can take care of you. If I need to reschedule that's not a problem either. Not only that but they also are very open through e-mail. So I could advise her of all the tricks I had up my sleeve before I even got to the dealership. She knew and understood that several dealerships were bidding for my business as well and was please to receive their competitive offers. So I get there take a test drive while my current car was being evaluated by the used car manager. I knew which car I was getting but wanted to double check that it was the one I wanted. When we sat down I was a bit disappointed in the offer for my car but more than understood why. I countered with a different offer to try to get the price down. After we discussed the Truecar off and some of the perks I would receive by going to a certified Truecar dealership. I named a flat price and a total amount I would put down. She did the “I will talk to my manager” and after a few minutes the deal was done. The negotiations were easy and also not stressful. Some sales people, when you do a counter offer make you feel like you just stole money out of their wallet. With Ha, it was very open and professional, it also moved quickly. Finance went great as well, no high pressure buy this protection package. He recommended the wheel and tire and quite frankly have had problems with that before I was going to ask about it anyway. After that was done, I drove away in my new car and am so happy I went. Ha and the people at La Fontaine are great to work with and a lot of fun. They know me by first name and when I am in for an oil change or other maintenance they all say high and will stop and talk. Ha and La Fontaine really do treat you like family. I never worry about going there or about getting anything less than a great deal. More

Seamless Auto Purchase I actually had a great experience when upgrading my Civic. Ha Perrinello was fun and professional at the same time. She made this a seamless auto pu I actually had a great experience when upgrading my Civic. Ha Perrinello was fun and professional at the same time. She made this a seamless auto purchase. More