LaFontaine Honda

They helped me out of a big pickle. Life lesson included I love some of these customer service survey questions that delve into the ridiculousness of customer service training and perception. "Was I left alo I love some of these customer service survey questions that delve into the ridiculousness of customer service training and perception. "Was I left alone for more than five minutes?" not sure how as a 37 year old to answer this, other than to say that they trusted me enough to leave me alone and did not seem to notice anything I broke while wandering around. So I hope my answer is correct. This is the place I bought my very first car from, all by myself. I was younger then and being treated like an adult and not someone trying to swindle me spoke volumes. Bobby Adams did a great job laying out my options and earned a lifelong customer. That was over 10 years ago and now much like then life changes. Back then I bought the car I lease and paid out the nose for it because when it came to turn it in, it had 60,000 miles on it. Not their fault but life changed and I needed to drive more than what I allotted on the lease, due to work. I kept that car for another seven years which endeared me to Honda forever. What a great car. So when my Accord started showing its age in September, I brought the old girl in and sat with Ha (Bobby is out but had previously introduced me to Ha) to discuss my options. As my past review stated I got a brand new 2016 CRV EX (the one with the infotainment system), again on a lease. I loved it and the sales experience with Honda and Ha. In fact I had, a week before I came back in , driven it to Philadelphia PA, got 27 mpg and it handled the mountains and mud really well. So the Good Lord showing his sense of humor placed before me another life event one month after my lease started. Basically my family was going down to one car and I was going to have to drive more than 12,000 miles a year. So I had a second car to sell (2013 Ford Edge) and a lease that needed to be a purchase. So I went to a bunch of Ford Dealers and they offered me $13,000 for the Edge. Then I called Ha up to see if she could help me out. Ha offered me $14,000 for the Edge and gave me the purchase price on the CRV which would have left me at about $405 a month for 6 years (roughly.) Ha had one 2017 in stock at the trim level I currently had. I had seen this vehicle before and really liked all of its safety features as well as Android car play. Before I filled out the credit app Ha suggested a test drive. I took her up on it and fell in love with the car. The car was leaps and bounds beyond what I had. The collision mitigation system worked great (no I did not try to crash it), lane keeping assist made driving effortless, and the adaptive cruise control works flawlessly (I tried this after purchase). The car basically drives itself, certainly safer than I do. Plus all the buttons and gages were really cool. I wanted this car but only if it made sense. So here is the problem, between the two cars I had a ton of negative equity $7,000. If I went with the 2016 I had I would need to put about $4,000 to $5,000 (confirmed after purchase with my bank) and would have a 6%-7% interest rate since it is also a used car. So it would have been pretty expensive and also I did not have $5,000 to put down. So Mark (I think that is his name) the sales manager went to work hard and fast trying to find a bank to work with me. I called several including my credit union. For only $3,000 down I got a 2.7% interest rate. Total cost was $515 a month including the tire care package. So I jumped on it. Needless to say I love the car and have no regrets on my purchase. So that is how I ended the shortest lease in Lafontaine history and bought a really cool car. One thing I would like to point out about them and Honda is the lack of any attempt to sell an extended warranty. They just know there is no need for one on a Honda as these cars never die until well after they expire. This made the financing much more pleasant and faster. Hope that does not get anyone in trouble if they were suppose to offer the warranty. If they did I would have just laughed. As always, going there was less a car buying experience and more about spending time with friends. They have certainly earned a lifelong customer. More

Got our family into our perfect vehicle. From our first foot in the door, Ha took such wonderful care of our family. We had some specific requirements for a vehicle and she was able to assur From our first foot in the door, Ha took such wonderful care of our family. We had some specific requirements for a vehicle and she was able to assure they would meet every one of them. Ha made herself accessible as we had questions and worked with our somewhat crazy family and work schedules. We even edited our financing options after they were initially settled on and Ha did what she needed to behind the scenes to better meet the needs of our family. At pick-up, Ha took time to show us all the bells and whistles on our vehicle. I am sure several of them I would have never discovered. She assisted us in programming our radio presets and Bluetooth speed dials. Ha even had a video to share with my son who sat in the back seat, mesmerized by the movie and wireless headset. She snapped a few cute photos to share with us as well to celebrate our new purchase. We will certainly recommend Ha to our family and friends. More

Friendly, Organized and Cooperative Everyone at LaFontaine Honda were ready and willing to make my Honda wishes come true. Ha Parrinello was eager to help in so many ways. Everyone at LaFontaine Honda were ready and willing to make my Honda wishes come true. Ha Parrinello was eager to help in so many ways. More

Honest, straight forward! Very refreshing! Jim took the time to clearly explain my price and financing options and answered all of my questions. Good guy. Gave me what I considered a good value Jim took the time to clearly explain my price and financing options and answered all of my questions. Good guy. Gave me what I considered a good value on my trade-in. Ha was wonderful. When they brought out my freshly washed certified 2015 Honda Civic, Ha blue tooth connected my phone to the car, uploaded my contacts and my speed dial numbers! and showed me how to use the phone's steering wheel controls. She saved me from leaving my garage door opener in.the old Civic, too! I drove up to Dearborn from Cleveland, Ohio because the prices on the certified Honda's I was interested in were so much better than what I was available locally. Oh! Tina in the title department! Very helpful, and moved all the paperwork for an out of state sale quickly and efficiently. She knows her stuff and she's really nice! Thanks, Tina! LaFontaine Honda was well worth the trip. I love my '15 Civic! More

Excellent day at Honda I have leased several Hondas from this dealership since 2008. The sales, service and administrative staff have always demonstrated their skills, know I have leased several Hondas from this dealership since 2008. The sales, service and administrative staff have always demonstrated their skills, knowledge and abilities of their product. They are courteous and caring of my time. I am extremely pleased. (While I'm not affiliated with any dealership or service center, my husband's cousin (David Lawrence) works for Honda). More

Ha Parrinello is service focused Ha provided me and my wife with a great purchasing experience. From the time we met her a few months ago test driving different cars, we knew that she Ha provided me and my wife with a great purchasing experience. From the time we met her a few months ago test driving different cars, we knew that she would provide us with great service months later when we decided in our purchase. Professional and sincere, she and the Honda and Volkswagen staff are folks I would highly recommend to friends. More

LaFontaine Honda, Best place to buy a new car. I went in on a Saturday morning to test drive a Honda Accord Coupe. After meeting with Dean Snell and asking a few hundred questions, I knew this was I went in on a Saturday morning to test drive a Honda Accord Coupe. After meeting with Dean Snell and asking a few hundred questions, I knew this was my new dealership. More

Ha Parrinello is wonderful! I have been leasing through Ha for some years now and I would not want to deal with anyone else. She found the vehicle I wanted and had it brought to I have been leasing through Ha for some years now and I would not want to deal with anyone else. She found the vehicle I wanted and had it brought top the dealership for me. The paperwork was quick and easy and I was driving my new car home in no time! Highly recommended! More

Ha Parrinello was excellent! This is the 2nd car deal with Ha. First was a lease, this was a purchase. She went above and beyond to get me the car I wanted! Definitely would recom This is the 2nd car deal with Ha. First was a lease, this was a purchase. She went above and beyond to get me the car I wanted! Definitely would recommend to all friends and family! More

Ha Parrinello ~ She's Awesome! This is my second lease with Ha and I have to say that she is an excellent sales person. She kept in constant contact with me and never made me feel This is my second lease with Ha and I have to say that she is an excellent sales person. She kept in constant contact with me and never made me feel like I was being a pest. I"m very picky and she accommodated my every wish. She was swift in getting my paperwork done and didn't stop searching for my perfect vehicle. Ha demonstrates what a perfect sales person should be and truly cares about her customers. Thank you once again! More