LaFontaine Honda

My mom and I had a great experience buying a car here. Alyssa helped us purchase a car for my Mom from start to finish. She was so nice, thoughtful and above all honest about what our options were and wha Alyssa helped us purchase a car for my Mom from start to finish. She was so nice, thoughtful and above all honest about what our options were and what was realistic which was really refreshing. She was not pushy and it didn't feel like her goal was a sale for the sake of a sale. She really wanted to make sure we ended up with a car my Mom would enjoy throughout ownership. She allowed us to move at a pace that was comfortable for us and answered all of our questions thoroughly. You can tell she really enjoys her work and wants a satisfied customer when it's all said and done. More

Just a terrible experience working with Lafontaine. Sadly, I was referred over to this dealership by a MEMBER of the Lafontaine family after starting the process with a different Honda dealership. I ge Sadly, I was referred over to this dealership by a MEMBER of the Lafontaine family after starting the process with a different Honda dealership. I genuinely think this was the sales person‘s first deal ever. I mistook his youthful confidence for knowing what he was doing but I was sadly mistaken. I had to explain to him how loan amortization works, and how the final price factors into a monthly payment. He had poor communication and seemed to have no knowledge of the car buying process. He sent over the WRONG WIRING instructions! I had to call and talk to two separate managers to get the correct info (out of the entire car buying process, this is something that cannot be messed up. Then we finally closed and were happy to just drive the car away… until, we received the registration in the mail. Turns out, they put the wrong name on that- which caused problems with the insurance company. “Nothing we can do at this point, we should have caught the issue” - the manager. We needed up having to refinance the loan away from Honda Financing, losing our great rate. Furthermore, you could see that the manager cared more about the selling the car than helping guide the customer. It seems that there was no formal training for this new salesman. We will certainly never buy a car from Lafontaine again. Two major mistakes from the salesman and no help from the manager, not even an apology! More

Ha Parinello has helped our family several times in the last 10 years. She is awesome as a person, and as a professional, she goes beyond the extra mile!! last 10 years. She is awesome as a person, and as a professional, she goes beyond the extra mile!! More

Today, my service Advisor was Mark Formosa. I was in and out in time under the estimate I was given. Mark was professional, courteous, and answered all of my questions. Both Matt Burns and I was in and out in time under the estimate I was given. Mark was professional, courteous, and answered all of my questions. Both Matt Burns and Jim Raj were also Helpful. I've been going to LaFontaine for over 15 years with four (4) different vehicles! They are very knowledgeable, helpful and provide excellent service! By the way, my first New Vehicle purchase was from LaFontaine Toyota (87 Corolla)! Thank you: • Jim Raj • Mark Formosa • Matt Burns More