LaFontaine Ford of Grand Rapids

My service rep Kyli did an excellent job of keeping me informed throughout the repair process an acted in a very professional manner. Very quick diagnosis and repair. informed throughout the repair process an acted in a very professional manner. Very quick diagnosis and repair. More

I get both my wife and my vehicle oil changed there. Great service and all the people that work in that area are ver respectful Great service and all the people that work in that area are ver respectful More

tricky and sneaky with price and financing. Also had to pay for an extra key that is going to run about 300.00 that was promised to me by the dealer. Charged me for things that were not done Also had to pay for an extra key that is going to run about 300.00 that was promised to me by the dealer. Charged me for things that were not done to the vehicle. No manger input- did not return calls. More

I've been planning to buy a new or used car for a while. I tend to keep my cars for a long time so I make sure I get a well-rated model. I had been trading emails with Garrett for 6-8 weeks. He would send m I tend to keep my cars for a long time so I make sure I get a well-rated model. I had been trading emails with Garrett for 6-8 weeks. He would send me updates when they had new inventory but was never pushy, which I appreciated. So, I was checking the inventory at LaFontaine just before Memorial Day, since I had a long weekend, and I saw the perfect car for me - a Nissan Sentra 2020. It had great ratings, gas mileage, and looks - inside and out. I sent Garrett an email to check if it was still available. I was already pre-approved through a lender, so I was ready to buy the right car and I felt this was it. It was. I test-drove the car on Tuesday and finalized the paperwork on Thursday. I was driving it by Friday. What a great car. It's a pleasure to drive and it has everything I could want - it looks great, drives great, and feels great. 100% recommend LaFontaine - they have an excellent inventory and I enjoyed working with Garrett and everyone else I met was helpful, positive, and professional. What else do you need?! More

JT does a great job making eye contact, being helpful and explaining things. His mannerisms are gentle and I am always impressed how he handles himself when I get my oil changed, although the hair might thro explaining things. His mannerisms are gentle and I am always impressed how he handles himself when I get my oil changed, although the hair might through the old people off a bit:) More

Top Shelf service. Customer satisfaction at the top of the class. I will recommend LaFontaine Ford every time. Customer satisfaction at the top of the class. I will recommend LaFontaine Ford every time. More

I have had an excellent relationship with them. However, I had my oil changed yesterday and it wasn't as I've experienced in the past. The young men were in no hurry to get the work done. They d However, I had my oil changed yesterday and it wasn't as I've experienced in the past. The young men were in no hurry to get the work done. They did more sitting around and talking then getting me out and on my way. Twenty five minutes for an oil change is a bit much. More