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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

4.3
177 Reviews

3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 177 reviews

August 22, 2023

Fast very caring to older people will go to them again,they checked everything out to make sure that the Impala was running 👍 More

by dbekand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 12, 2023 -

dbekand responded

Very nice and courteous to elderly people and professional . I Will go back again to the quick oil change . Thank you!

August 09, 2023

They didn’t detail my vehicle like they said they would before giving it to me. They did fix what they said they would. Warranty does not cover much. More

by Viewer 1101
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Pat Kelly
Sep 11, 2023 -

LaFontaine Ford of Grand Rapids responded

Hello, thank you; we appreciate your feedback! We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (616) 891-3901 so we can work towards a solution. Thank you and have a great day.

August 07, 2023

My first visit to LaFontaine, I purchased my Lightning at Keller new n 1999,t has always Ben serviced at this location. LaFontaine has a great staff and and service.I will be back. More

by bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get any names
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2023

My service rep Rick was very informative about what was done to my car. I've always had good service with Ford and there prices are pretty fair. I also like the fact they offer a ride home and back so More

by medler98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick , Kyli
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we're happy you found our staff to be so supportive during your experience here at LaFontaine Ford Grand Rapids. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2023

Since new ownership I have gone twice for service and wasn’t satisfied either time. Once to buy touch up paint and the other when getting oil changed and I had a tire in need of plugging and they only of More

by Alparent51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (616) 891-3901.

July 14, 2023

Great staff and service! Highly recommend them.Have been going here for years and will continue do so! More

by Fredster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them!
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi Fredster, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Ford Grand Rapids! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 13, 2023

Always courteous and the service is great. Fast lub is quick and they do a good job. More

by Pitchfordmartha582@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Sep 12, 2023 -

Pitchfordmartha582@yahoo.com responded

Always the best service either for quick lub or repairs. All the staff are friendly and helpful.

July 04, 2023

Quick courteous, clean, lafontaine is as good as Keller. I will continue to use them for service. Hopefully All lI need is oil changes for the next 100000 miles More

by garyburdick234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change guys
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2023

I am always pleased with all the work they do for me and I know that I can trust them to do what is right. More

by skeldalekennel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Hubert
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 26, 2023

They are always ready to get u in. Have always explained what they are doing pricing also. And quick. Very friendly More

by Bill
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 12, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi Bill, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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