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LaFontaine Ford of Grand Rapids
Grand Rapids, MI
191 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 191 reviews
September 25, 2024
I have been leasing cars from Jack Keller for years. -Very pleased with Pat Kelly!! I see no reason why I would not continue to be involved with LaFontaine William Zink -Very pleased with Pat Kelly!! I see no reason why I would not continue to be involved with LaFontaine William Zink More
by williamzink8
Employees Worked With
Pat Kelly
September 13, 2024
Very poor customer service! !!! Earlier this year purchased a 2022 Explorer to tow a small camper trailer and was told by the salesperson that it had a 5000# towing capacity. I h !!! Earlier this year purchased a 2022 Explorer to tow a small camper trailer and was told by the salesperson that it had a 5000# towing capacity. I had a class IV trailer hitch installed and a electric brake controller only to find out that the actual towing capacity was 3000#. When I went to the dealership the salesperson said he didn't remember and wasn't apologetic. When I inquired about buying a different vehicle he offered me $7,000.00 less than what I paid. That was a very expensive lease for six months. I purchased 2 vehicles from this dealership and my son purchased a $70,000.00 truck from them when they were Keller Ford. We would not recommend anyone to purchase a vehicle from this dealership. More
by unhappycamper
Employees Worked With
Eric Berti
September 05, 2024
Great experience working with Eric Berti. Ordered a Ranger Pickup and Eric kept me up to date on mfg schedules. Very good communications and willing to find answers to my questions. No non Ordered a Ranger Pickup and Eric kept me up to date on mfg schedules. Very good communications and willing to find answers to my questions. No nonsense and eager to please. More
by Scott Siegel
Employees Worked With
Eric Berti
July 11, 2024
Deceptive advertising, it was not clear in ads that Family and friends was really ford employees. Once there good no frills, no pressure service Family and friends was really ford employees. Once there good no frills, no pressure service More
by ljriek
Employees Worked With
Trent engleberg
July 03, 2024
First time ever taking my car in to get fixed so I took my 2012 Ford Focus in and told them I already had it quoted for a new transmission at 3,100$. They checked it out and quoted me at 11,156$ for a new my 2012 Ford Focus in and told them I already had it quoted for a new transmission at 3,100$. They checked it out and quoted me at 11,156$ for a new transmission, which I didn't take and is an outrageous price. They then proceeded to charge me 176$ for checking computer codes. I've had previous friends and family members tell me there checkup there and at other places is typically 75-100$ for a full car checkup. I got my car back and it wouldn't even start to which they offered no compensation. These types of issues should be reported to the Secretary of State and I advise other's with these problems to do the same. More
by johnniekohane
Employees Worked With
Jeremiah Jones, James Kelly
July 02, 2024
Octavia Brom made my experience wonderful. It took a little longer to get me financing because of my credit but she was so patient. There was a problem w a sensor so she gave me another vehicl It took a little longer to get me financing because of my credit but she was so patient. There was a problem w a sensor so she gave me another vehicle overnight to drive no problem. I would totally ask for Octavia again. Never was anything a problem!!! More
by malinowskij@yahoo.com
Employees Worked With
Octavia Brom
June 28, 2024
Dunk and Robert V were awesome. They did the complete transaction of my truck via phone and email seamlessly. My schedule being busy that was a game changer. I have bought vehicles They did the complete transaction of my truck via phone and email seamlessly. My schedule being busy that was a game changer. I have bought vehicles from Dunk in the past and service is always top level from him and his teams....... Jeff More
by jeff DiPiazza
Employees Worked With
Bob Dunklelburger, Robert Vanhorn
June 26, 2024
Zecharia was wonderful to work with and helped my daughter and I both purchase new Escapes. This dealership is wonderful and I would recommend it to any one. daughter and I both purchase new Escapes. This dealership is wonderful and I would recommend it to any one. More
by jillschmidt2022
Employees Worked With
Zecharia Keen
