LaFontaine Ford of Grand Rapids

Best car buying experience ever! My wife and I recently purchased a new (used) vehicle from Keller Ford. I can honestly say that was the most stress free vehicle purchase I have ever My wife and I recently purchased a new (used) vehicle from Keller Ford. I can honestly say that was the most stress free vehicle purchase I have ever made. The salesperson, Jesse Espinoza, was respectful and knowledgeable. My wife and I felt no pressure to buy and he was patient while we discussed the purchase. He answered all questions honestly and didn't just tell us what he thought we would want to hear. The whole experience was pleasant from Jesse to the sales manager, Lee Morris, and the finance director, Thomas Molotky. Thank You, We are very happy customers and plan to purchase our next vehicle from Keller Ford. More

Great Experience I was looking to trade in my current vehicle and after searching online I found that Keller's prices were most competitive. We had purchased a new I was looking to trade in my current vehicle and after searching online I found that Keller's prices were most competitive. We had purchased a new (used) car from them about 6 months prior and had a great experience, so I was willing to pay them a visit again. Jesse Espinoza helped us the first time and again with this transaction. He is great to work with - not pushy, listens to what you want, and does his best to get you what you need. Another great experience - we'll be back again! More

Excellent Service, Matt is the man!! I have purchased/leased three different vehicles from Keller Ford in the last five years. Matt Sunderlin is my salesman and I could not be happier wit I have purchased/leased three different vehicles from Keller Ford in the last five years. Matt Sunderlin is my salesman and I could not be happier with the experience. Matt is the ultimate professional and sees to it that every little detail is looked after to make the whole purchase process a rewarding one. I would recommend Matt and the Keller team to anyone looking to buy a vehicle. I have purchased other vehicles from other dealers before I came to Keller and I can truly say my experiences at other places has not been close to the reception and attention I receive from Matt and Keller. Todd Berry was very helpful and steered me through the finance side of things with ease.. Thanks again!! I will be back. Jim M. More

Great Service! I have my F-150 serviced here. I use it off road and drive from Muskegon to my job in downtown Grand Rapids, so it takes a beating. Phill B. is my se I have my F-150 serviced here. I use it off road and drive from Muskegon to my job in downtown Grand Rapids, so it takes a beating. Phill B. is my service advisor there, and he does a great job getting me cost effective solutions to my old truck's issues. I recently had a catastrophic failure, and they got me back on the road quickly, with reasonably priced genuine Ford/Motorcraft parts in stock. He will pull from stock dealer only parts for me with just a phone call and have them ready for me to pick up and pay at the counter. More

Absolutely amazing experience; Jesse was wonderful! I don't think I could have found a better place to purchase a car from. Jesse immediately met us when we stepped into the lot and asked how he could h I don't think I could have found a better place to purchase a car from. Jesse immediately met us when we stepped into the lot and asked how he could help. Both my significant other and I are new to the leasing process, and Jesse was very patient and helpful with us and incredibly honest. He matched prices from other competitors without issue and went above and beyond what we expected from a car salesman. Not only did he find a car that met our needs perfectly (and my preference of color!), he made sure we knew our options and walked us through every step. Even when some minor obstacles arose (troubles with the car insurance company, out-of-state license not retrieving driving records), he still remained extremely patient and kept in contact with us throughout the entire process. Jesse is an incredible salesman with incredible customer service, and we're very grateful we went to Keller Ford. The folks from the other dealerships we visited weren't nearly as friendly or as accommodating. We'll definitely be coming back! More

Jesse was fantastic to work with! My husband and I worked with Jesse in the Fall, he made the entire experience wonderful. He was very kind and had such patience! We had been to seve My husband and I worked with Jesse in the Fall, he made the entire experience wonderful. He was very kind and had such patience! We had been to several dealerships prior and some of the sellers barely came out to help. Jesse walked around the lot, explained each car we were interested in great detail. It felt like we were in the right place! I would definitely buy another car from him. It is rare to fine someone who encompasses that level of customer service! More

Great service Great customer service! We are happy that we found a friendly sales associate in Jesse that was very helpful throught the whole process of finding a c Great customer service! We are happy that we found a friendly sales associate in Jesse that was very helpful throught the whole process of finding a car and buying one. More

Great service! My husband and I were in search of a car after mine was totaled in an accident. We went to several different dealers and the interactions were always My husband and I were in search of a car after mine was totaled in an accident. We went to several different dealers and the interactions were always the same; my husband was treated respectfully and I like a silly girl, only interested in car color and room for my makeup. Thankfully, we found Jesse! He treated both my husband and I with respect. He answered all our questions and he asked thoughtful ones of his own. He was great to work with! More

Great experience Very friendly and goes beyond the sale with follow up to make sure you are happy with what you have bought Spent some time on line finding what we wan Very friendly and goes beyond the sale with follow up to make sure you are happy with what you have bought Spent some time on line finding what we wanted.. Jesse is great sales associate More

Best dealership I've ever dealt with! I have brought my vehicle in to Keller Ford for service, and I have been highly impressed by the excellent level of attention provided by Dustin Wiege I have brought my vehicle in to Keller Ford for service, and I have been highly impressed by the excellent level of attention provided by Dustin Wiegerink, the Master Certified Service Manager. Plus, the new customer service waiting area is another example of how Keller Ford is focused on customer service, professionalism, and quality. More