LaFontaine Ford of Grand Rapids

Excellent Service! This was our first time dealing with Keller Ford. From my initial email to the closing of the sale, every step was first rate, and communication coul This was our first time dealing with Keller Ford. From my initial email to the closing of the sale, every step was first rate, and communication could not have been better! Pat Kelly took all the time we needed, never rushed or pressured us. Answered all of our questions, and made us totally comfortable with our decision. It was a 160 mile round trip for us, and we would not hesitate to do it again! Thanks to all of you for making our experience so enjoyable! When we're in the market for another vehicle, we'll definitely be back, we love our Escape! More

Wonderful Experience I was in the market to purchase an AWD SUV and had taken notice to the used 2008 Ford Edge Limited that was for sale. The wonderful sales team at Kel I was in the market to purchase an AWD SUV and had taken notice to the used 2008 Ford Edge Limited that was for sale. The wonderful sales team at Keller Ford went above and beyond to make my experience outstanding. From friendly, helpful service by all individuals i encountered - to the great information and learning experience. The Manager even made sure everything was to my liking and that i was completely satisfied before i left. Then Jesse even helped me sync my phone to the vehicle! thanks again, Jesse & Tony & Lee, for your generosity and wonderful customer service! You have gained a customer for life! More

Wonderful service (thanks Jesse) My wife and I had been looking for a 2013 or newer Ford Fusion with 50k miles or less that was not going to exhaust or money reservoir. We had been sh My wife and I had been looking for a 2013 or newer Ford Fusion with 50k miles or less that was not going to exhaust or money reservoir. We had been shopping around for about a month and had experienced either inflated prices or ridiculous sales consultants that were disrespectfully condescending and wanted one thing, money money money! Upon entering Keller, without an appointment, Jesse quickly noticed us. However, he did not leave it at that. He took action and welcomed us in. Jesse was amiable throughout the entire conversation, being down-to-earth, kind, and friendly. He did not pressure us or attempt to persuade us into making a decision. Furthermore, he did not condescend us, assuming that he knew better than we did. Expressing his patience, he was relaxed the entire time and persevered in genuineness. What was most evident, however, was that his kindness and amiable presence was not a fabricated personality being used as a tactic to beguile us into a sale! Rather, Jesse is an authentic person whose respectable, friendly, relaxed personality is a manifestation of who he is. My wife at one point directly stated, "Jesse, you're not a sales person; you are just a great guy (who sells cars)!" In addition to Jesse, other associates walked by, while Jesse was away making the deal, and inquired whether we had been helped! Overall, we had a great experience and got a wonderful deal for our Ford Fusion!! More

Excellent Customer Service I was in the market for a new F150, so I came to Keller Ford and met Jesse. He let me test drive the truck and was very knowledgeable about the option I was in the market for a new F150, so I came to Keller Ford and met Jesse. He let me test drive the truck and was very knowledgeable about the options it included. He was also very helpful and told me I could contact him with any questions about the vehicle in the future. More

good experience Recently my wife and I wanted to purchase a used vehicle. After checking out the Website of several dealerships we stopped at Jack Keller Ford where w Recently my wife and I wanted to purchase a used vehicle. After checking out the Website of several dealerships we stopped at Jack Keller Ford where we were introduced to Matt Sunderlin. Matt showed us the vehicles we wanted to see plus on recently received on the lot. Subsequently that was the vehicle we purchased ( 2014 Ford Explorer XLT ) . Extremely impressed with the no pressure to buy and the helpful service of Matt. Great experience. P. S. Jack Keller Ford had the vehicles listed on the Web site in their lot. 4 other dealerships visited was a waste of precious time. More

Great customer service I recently purchased a vehicle at Keller Ford with assistance from Pat Kelly. Pat was great to work with. He made everything hassle free. The process I recently purchased a vehicle at Keller Ford with assistance from Pat Kelly. Pat was great to work with. He made everything hassle free. The process couldn't have gone any easier than it did. More

"Outstanding cumstomer service" We recently purchased a used vehicle with the assistance of Pat Kelly at Keller Ford. Pat provided outstanding customer service! After visiting We recently purchased a used vehicle with the assistance of Pat Kelly at Keller Ford. Pat provided outstanding customer service! After visiting other dealerships in the Grand Rapids area, without success, we went to Keller Ford. Pat was very responsive, finding a vehicle that met our requirements. He was a pleasure to work with. We wouldn't hesitate to take our business back to Keller Ford in the future. More

Could not have been easier Ellynn was great and I love my new 2015 Ford Focus! She really helped me out in getting a great deal. Could not have been easier. Highly recommend Ellynn was great and I love my new 2015 Ford Focus! She really helped me out in getting a great deal. Could not have been easier. Highly recommend Dealer and specifically Ellynn!!! More

"In the nick of time" On a beautiful sunny Saturday Jessie and Tom went above and beyond to ensure we left with the car my wife wanted which meant staying way past there qu On a beautiful sunny Saturday Jessie and Tom went above and beyond to ensure we left with the car my wife wanted which meant staying way past there quitting time. The friendly atmosphere of everyone we dealt with was second to none! Jessie you did everything right including making sure the car was cleaned and ready to go yourself because everyone else had left. Tom cant say enough on how comfortable you made us, absolutely will be back for our next vehicle!!!!!!!! More

Body shop I recently had work done at the body shop and when i received my car back, the job was half done and i had interior damage that was not there when i b I recently had work done at the body shop and when i received my car back, the job was half done and i had interior damage that was not there when i brought my car in, I use to be happy with Ford and I brought my car to them thinking it would be in good hands, yet I was wrong. Very unsatisfied and an unhappy customer. More