LaFontaine Ford of Grand Rapids

had my car in service for 2 weeks some would complain not me,not only did they pick up my car,but brought me out a new loner.who does this,only Keller Ford,they are simply the Best not me,not only did they pick up my car,but brought me out a new loner.who does this,only Keller Ford,they are simply the Best More

Please only go to Keller Ford service department the best! Had to dealers say that was normal Tom Boss is the best technician in michigan best! Had to dealers say that was normal Tom Boss is the best technician in michigan More

Very unhappy with Keller Ford...Their conclusion regarding my A/C problem was that the PCM card required replacement. The estimate of that fix was $1,200.00. They charged me $306.30 for the diagnost regarding my A/C problem was that the PCM card required replacement. The estimate of that fix was $1,200.00. They charged me $306.30 for the diagnostic work. I paid the $306.30 in cash and declined the $1,200.00 for the PCM card. I brought the car to Fox Ford and they found the A/C problem to require a $45.00 part. They replaced that part and the A/C has been working perfectly well! Keller Ford should refund my money for the invalid evaluation and recommendation however they refused. More

We just purchased a 2013 Ford Fusion from Keller Ford for our younger son as his first car and couldn’t be happier with our buying experience. The car was beautifully detailed, and the service department mad our younger son as his first car and couldn’t be happier with our buying experience. The car was beautifully detailed, and the service department made sure that everything was in great shape and ready to roll. Also, Pat Kelly in sales was fantastic. We highly recommend! More

Purchased F250 from Jerry Kragt. Jerry was good to deal with, interested in my needs, answered all my questions, and returned my emails and phone calls in a timely manner. Thanks Jerry deal with, interested in my needs, answered all my questions, and returned my emails and phone calls in a timely manner. Thanks Jerry More

We were recommended to ask for Jerry Kragt from a friend. Jerry listened to our interest and drove two cars for us to drive. We purchased his first recommendation. Jerry is a knowing hard working sales perso Jerry listened to our interest and drove two cars for us to drive. We purchased his first recommendation. Jerry is a knowing hard working sales person. My wife and I will recommend Jerry to anyone! More

Confidence- Awesome Experince I just leased my 2nd New Escape , which I LOVE ! - I had total confidence that Pat Kelly would find the Escape for "me", -Pat kept me up to speed wi I just leased my 2nd New Escape , which I LOVE ! - I had total confidence that Pat Kelly would find the Escape for "me", -Pat kept me up to speed with emails , calls, and working around my work schedule to get things rolling - literally. When I got to the dealership , everything was in order to make the transition easy.-Pat, Tom & Lee were very kind and so easy to get along with and made the process go smooth. I never felt nervous or uneasy , they are such Great people at Keller Ford, Thank you so very much for all your help.You all are Awesome ! More

"OUTSTANDING EXPERIENCE" Pat Kelly. It was a great experience purchasing a van from you and Keller Ford. You were so helpful. Not only did you take the time to search for wha Pat Kelly. It was a great experience purchasing a van from you and Keller Ford. You were so helpful. Not only did you take the time to search for what I was looking. But you did it with such a professionalism, friendliness and a positive attitude. You took the time to explain the options and helped me ordering the accessories I needed. I can't "Thank You Enough" and Tom also. You guys are "GREAT" More

Great experience!! We just leased our 3rd Edge from Pat Kelly. He is so helpful in all aspects, helping us find the right vehicle, pricing and education so we are famili We just leased our 3rd Edge from Pat Kelly. He is so helpful in all aspects, helping us find the right vehicle, pricing and education so we are familiar with all features when we drive off the lot. Buying or leasing a new car should be a happy occasion and Pat makes it just that. Thanks Pat for all your help! Jerry & Carole More

Great experience and service This was the purchase of my first car ever. I never felt rushed or forced into buying anything. There was not that pressure of pulling into the lot an This was the purchase of my first car ever. I never felt rushed or forced into buying anything. There was not that pressure of pulling into the lot and having all of the sales people descend on you at once, it was very comfortable. All of my questions were answered and I did not feel silly. The car is in great shape and the price was spot on for the mileage and year. Overall a great experience. More