LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Talked the talk, and walked the walk. I had been to two Jeep dealers before I got to Shuman. Both of the other two dealerships were just an awful experience. When I called and talked to Jo I had been to two Jeep dealers before I got to Shuman. Both of the other two dealerships were just an awful experience. When I called and talked to John, and then went in to see him, he reassured me things would be different here, that Shuman was a family run business and they really did whatever they could to take care of the customers. John not only got me the price point I wanted (that the others dealers basically laughed at me for) he actually got me more features then the other dealerships were offering. From selecting the car, to financing everything was done with my interest in mind and as quick and painless as possible. What really blew away my expectations was how they handled a delivery situation that was 100% not their fault and out of their control. However, it still left me in a less than desirable spot. Yet, when I came to pick up my new vehicle, John and the Shuman team, took care of the problem, made the issue their problem and now have a customer, and advocate for life. They could have easily said "not our problem" and just left me out in the cold. But they didn't they followed through on their initial promise to take care of the customer. Thanks John and thanks Shuman. More

Great Journey Lease Worked with John Ormsbee on a lease to replace a lease turn in. He did a great job in getting a lease that was affordable. Would definitely recommen Worked with John Ormsbee on a lease to replace a lease turn in. He did a great job in getting a lease that was affordable. Would definitely recommend Shuman Chrysler! More

A Sale Well Done Earle Braley was very helpful in finding me the van that I was looking for at a price that was fair. I would recomend others to give him a call. Earle Braley was very helpful in finding me the van that I was looking for at a price that was fair. I would recomend others to give him a call. More

fast efficient service I was treated very well when I brought my truck in for an airbag recall. My service advisor , Dean Decker, was very friendly and knowledgeable. He was I was treated very well when I brought my truck in for an airbag recall. My service advisor , Dean Decker, was very friendly and knowledgeable. He was also able to get my repair done a day early, which I appreciated. Thanks for the good work. Sincerely Don Budden More

First Dodge Purchase Amy went above and beyond making our first experience with Dodge an enjoyable learning one! Making us feel very comfortable and confident with our cho Amy went above and beyond making our first experience with Dodge an enjoyable learning one! Making us feel very comfortable and confident with our choice! More

Crisis Averted I had run out of time on my lease and needed to get into something else, but I couldn't find anything I could reasonably afford. Justin did everything I had run out of time on my lease and needed to get into something else, but I couldn't find anything I could reasonably afford. Justin did everything he could to help me out, and managed to get me a deal on an awesome used Jeep! Thank you Justin! More

Flat Tires Fixed Tim Ferrin provided great service and kept me informed of the progress of the repairs on two tires with nails in them. The tire insurance was worth i Tim Ferrin provided great service and kept me informed of the progress of the repairs on two tires with nails in them. The tire insurance was worth it. More

Problem Solved Shuman's Service Team of Mike Weinstein and GJon P were able to diagnose my car's electrical issue within a reasonable amount of time, order parts and Shuman's Service Team of Mike Weinstein and GJon P were able to diagnose my car's electrical issue within a reasonable amount of time, order parts and resolve the problem. They also looked at other potential future problems like the first and resolved those as well. Well done, Mike and GJon! More

Great experience w/ very efficient communication My family and I have purchased vehicles from Shuman for over 10 years now and have never had a bad experience. Their customer service is top notch and My family and I have purchased vehicles from Shuman for over 10 years now and have never had a bad experience. Their customer service is top notch and their sales team know how to get you into the right vehicle that best fits you. I highly recommend Tim Dalsasso when considering Shuman, I leased my last two vehicles through him and was very impressed. He was very efficient communicating with me throughout the whole process and genuinely helpful and considerate when closing on my new lease. I will definitely be using Shuman for future vehicle purchases! More

Sales My name is Rita and I have been a potential customer here at Shuman for 6 years and I would just like to say that Steven Hacker is a great, honest, a My name is Rita and I have been a potential customer here at Shuman for 6 years and I would just like to say that Steven Hacker is a great, honest, and committed salesman to making me happy. Steve went out of his way to make my experience shopping for cars a pleasurable one. Thank you Steve !! More