LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Great Experience- Flawless We have bought several cars through this dealership and then our sales person left. We tried to make a deal with them last year with one of our other We have bought several cars through this dealership and then our sales person left. We tried to make a deal with them last year with one of our other vehicles but the experience was the same and we couldn't come to an agreement on price and vehicle. We tried a different dealership and while it was not bad, it wasn't the greatest experience either. We were looking to get our daughter out of her lease early due to being very over miles and 5 more months left on her lease. We had a dealership quote us "too good to be true" figures. They were over 50 miles one way away. My husband suggested that we reach out to Shuman again to see if we can't find a salesman that we could trust and work with. Not only did Tim meet this need, he exceeded on every level! We told him exactly what we wanted, what we had to work with, what we expected and he made each request come to fruition. No pressure, no smoke and mirrors or bait and switch. We have now found our "new" salesman at our local neighborhood dealer and couldn't be happier! More

Garrett Vizzini was Awesome Our family has leased several cars from Shuman but the salespeople we dealt with have gone elsewhere and my Dad was pricing cars from GM due to OnStar Our family has leased several cars from Shuman but the salespeople we dealt with have gone elsewhere and my Dad was pricing cars from GM due to OnStar. We walked into Shuman on Monday night to arrange for the end of lease drop of our Town and County Van. Garrett just happened to be at the counter and was helpful. He asked, without any pressure, if we would like to price a new Pacifica. Garrett was personable and informative. He priced out a lease of the vehicle and actually listened to how my Dad wanted to see pricing. By the end of the evening we had a deal. But Shuman's customer service did not end there. An issue arose (and they always will) regarding the trim level needed for the Chrysler Customer Assist. Garrett was transparent in communicating with us and went to work finding the color we wanted at another dealership. Even better, when the dealer trade could not be completed on my time frame, he completed the deal at our home. I could not be happier with our deal or the service w e received from Garrett. I would not hesitate to recommend him. More

Amy Luoma Can’t say enough good things about Amy!! Made us feel like family, so nice, helpful, and made us feel comfortable. Would recommend her to everyone. Can’t say enough good things about Amy!! Made us feel like family, so nice, helpful, and made us feel comfortable. Would recommend her to everyone. More

oil change Mike Weinstein & Eric K did a fast job in getting my oil changed and tires rotated also replaced a key that i had lost great job Tony R Mike Weinstein & Eric K did a fast job in getting my oil changed and tires rotated also replaced a key that i had lost great job Tony R More

Tire pressure issue Great and fast service from Dean Decker in dealing with my tire pressure and making sure all four tires were filled up to par. very professional! Great and fast service from Dean Decker in dealing with my tire pressure and making sure all four tires were filled up to par. very professional! More

Turn in existing lease for a new lease I leased a Jeep from Shuman in 2014. My lease was ending and I came to Nick to discuss leasing a new car. I am a college grad paying off student loans I leased a Jeep from Shuman in 2014. My lease was ending and I came to Nick to discuss leasing a new car. I am a college grad paying off student loans. I wanted to get a car that was big enough to fit all of my sports equipment and fit my price range. I ended up with a Jeep Compass and I am very happy with my purchase. Nick showed me all of my options available within my price range and was very patient answering all of my questions throughout the entire process. I would recommend Shuman to anyone and a few of my friends have been extremely happy with their purchases as well. More

Gary McDonald - 2017 Dodge Challenger T/A Plus Talk about a comfortable experience! Everyone from the Salesman and associates to management, fine people, excellent experience.....felt like I met Talk about a comfortable experience! Everyone from the Salesman and associates to management, fine people, excellent experience.....felt like I met some new friends! I will enjoy this car, for sure. I look forward to visiting the team during my service visits. Gary More

Always a good experience! The service team here always makes me feel welcome & do a great job! Everyone there is friendly and I know I can trust them to do good work. Love the The service team here always makes me feel welcome & do a great job! Everyone there is friendly and I know I can trust them to do good work. Love the complimentary shuttle service! More

New Jeep Compass Purchase Justin Davis was our sales agent. He went above an beyond to find us a new Jeep Compass that fit our specifications. He found one that he had brought Justin Davis was our sales agent. He went above an beyond to find us a new Jeep Compass that fit our specifications. He found one that he had brought in from Ohio. We had a great experience with the dealership as a whole. More

Repeat customer Our salesperson, Joseph Clement was very helpful in helping us find exactly what we wanted. He was very friendly and made the whole experience go smo Our salesperson, Joseph Clement was very helpful in helping us find exactly what we wanted. He was very friendly and made the whole experience go smoothly. The dealership also gave us a choice of financing options and explained everything in detail. More