LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

good experience It was our first time to the Shuman dealership. We were looking to lease a new Jeep. They have a huge inventory of vehicles and had 3 Jeeps in stock It was our first time to the Shuman dealership. We were looking to lease a new Jeep. They have a huge inventory of vehicles and had 3 Jeeps in stock that met my criteria. We weren't approached immediately, which I actually liked. We were able to casually look at the vehicles on the showroom floor. We were greeted by Jonas Diaz, He was friendly and responsive to what we were looking for. He made the whole experience a pleasant one. I highly recommend this dealership. More

My tire pressure light came on as I was driving to my brothers funeral. Worried about getting stranded with my handicap mother as a passenger I turned into the service department at Shuman. I was very em brothers funeral. Worried about getting stranded with my handicap mother as a passenger I turned into the service department at Shuman. I was very emotional at this point and Tim took care of me. He was professional but at the same time sympathetic. I felt like an angel was on my shoulder that day. Tim also washed my vehicle for me and personally dried the door jams so they wouldn’t freeze. I can’t tell you how much that meant to me. Wouldn’t hesitate to go back in the future. Oh did I mention I was driving a Ford. More

Excellent services all around. The dealership is very well organized and the staff is responsive yet not intrusive. The business of getting a new vehicle at Shuman is efficient without compromising the g well organized and the staff is responsive yet not intrusive. The business of getting a new vehicle at Shuman is efficient without compromising the good feeling of investing in a good vehicle. Jeremiah McKeever’s guidance and effort was well paced from introductions to selecting the vehicle, describing it, paperwork and all instructions on updates from my prior Jeep GC. More

Excellent Experience Salesman listened to what I wanted .. show me what he had and we had a deal going within 20 minutes. The salesman didn't try and sell me something I d Salesman listened to what I wanted .. show me what he had and we had a deal going within 20 minutes. The salesman didn't try and sell me something I didn't want. When doing the paper work they us a electronic signing which was really easy to use and read.. Everything was explained to me clearly from both the salesman and the loan officer .. Would definitely recommend this dealership More

Hassle Free Execellent Service We worked with John and Allen for our next lease with Shuman and once again they met our expectations of being the only place to go for a new vehicle. We worked with John and Allen for our next lease with Shuman and once again they met our expectations of being the only place to go for a new vehicle. John and Allen made the entire process simple, straightforward, fast and easy. Great job Guys - We'll be back for our next purchase or lease More

Stan Rida Stan did and outstanding job in the sales process of my recent purchase of a 2020 Grand Cherokee. Stan was very pleasant and displayed relentless foll Stan did and outstanding job in the sales process of my recent purchase of a 2020 Grand Cherokee. Stan was very pleasant and displayed relentless follow up on all my questions .He is knowledgeable on the SUV and was also very patient going over all the technology before I left the dealership . The entire sales process was handled very professionally ! More

Great Service John was great. He answered every question I had and suggested several different options based on my preferences. John and I reviewed the options an John was great. He answered every question I had and suggested several different options based on my preferences. John and I reviewed the options and picked the best option for me. More

Outstanding Customer Service Laurie worked with me for 3 months before I was ready to turn in my 2016 Cherokee. Her patience was amazing. I was going to lease another Cherokee but Laurie worked with me for 3 months before I was ready to turn in my 2016 Cherokee. Her patience was amazing. I was going to lease another Cherokee but Laurie worked some numbers and I ended up with a new 2020 Cherokee TrailHawk that had everything I wanted, including the color, and more bells and whistles for a lower lease than 2016. This was my first time working a woman was my salesperson, and it was the best car buying/leasing experience I have ever had with a dealership. You rock, Laurie!! More

Used Car Purchase Earle Braley and the entire staff made my used car purchase a great experience. I was treated very fairly from start to finish. Earle was very pleasa Earle Braley and the entire staff made my used car purchase a great experience. I was treated very fairly from start to finish. Earle was very pleasant to work with and I highly recommend him. More

How Car Buying Should Work John Xia was an incredible sales consultant. No pressure, simply found what we wanted, got us a fair price, and did all of the pre-work so that our e John Xia was an incredible sales consultant. No pressure, simply found what we wanted, got us a fair price, and did all of the pre-work so that our entire purchase transaction took roughly 30 minutes. More