Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
LaFontaine Chrysler Dodge Jeep Ram of Walled Lake
Walled Lake, MI
5,929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 5,929 reviews
March 08, 2018
An honest deal This is my second car from Shuman Chrysler. Yet again I am impressed with their honest business practices. If you are in the market for a great car fo This is my second car from Shuman Chrysler. Yet again I am impressed with their honest business practices. If you are in the market for a great car for a fair price this is the place to go. More
by mosier777
Employees Worked With
Joe, Clement
March 06, 2018
Great Experience at Shuman and, Specifically, Amy Luoma I recently leased a new Pacifica from Shuman. I never even went to the dealership, which was fantastic for me. Did it all over email and received th I recently leased a new Pacifica from Shuman. I never even went to the dealership, which was fantastic for me. Did it all over email and received the price that I set (not the dealership). They delivered the vehicle to me and the paperwork signing literally took place in my home in less than 5 minutes. Couldn't be happier with the smooth transaction with Amy. Thanks! More
by happycustomer
Employees Worked With
Amy Luoma
March 06, 2018
Always love working with shuman Working with Dean Decker while my truck was getting worked out and getting a loaner car was a joy. Great dude really helpful. Was able to get me a car Working with Dean Decker while my truck was getting worked out and getting a loaner car was a joy. Great dude really helpful. Was able to get me a car over the weekend and did so in style. More
by dauger
Employees Worked With
Dean Decker
March 05, 2018
Great experience! Mike was great to work with! Overall, it was a very professional, simple, and quick experience. Great price for the vehicle and lease we walked out Mike was great to work with! Overall, it was a very professional, simple, and quick experience. Great price for the vehicle and lease we walked out with! More
by mom4
Employees Worked With
Mike Yezak
March 05, 2018
Great this dealership has been a big help with me get out of my old lease into a new one! they were able to get me everything I needed/wanted! this dealership has been a big help with me get out of my old lease into a new one! they were able to get me everything I needed/wanted! More
by anonymous
Employees Worked With
Allen Myers
March 05, 2018
Best experience Tim Dalsasso was friendly, professional & respectful. The whole process was great! Tim even managed to select the perfect vehicle for me on the first Tim Dalsasso was friendly, professional & respectful. The whole process was great! Tim even managed to select the perfect vehicle for me on the first try. Justin Davis the Finance Mgr has some cool software, making the signing an experience. I'm delighted! More
by MollyMouilleseaux
Employees Worked With
Tim Dalsasso, Justin Davis
March 04, 2018
Only if you have an appointment My car broke down in my boyfriends driveway and Shuman was the closest dealership that I could get it towed to. When I arrived I was told that my car My car broke down in my boyfriends driveway and Shuman was the closest dealership that I could get it towed to. When I arrived I was told that my car started perfectly in the parking lot and they didn’t know what I wanted them to do. I then stated that I still wanted my car at least looked at because I wouldn’t start for me, the AAA representative or the tow truck driver. The man that I talked to (I unfortunately don’t remember his name) was rude, disrespectful, and talked to me like I was an idiot. Then proceeded to tell me that he didn’t know how long it would take because “I didn’t have an appointment.” I called when I wasn’t given any updates on my car and I was told that I again “didn’t have an appointment so they will get to me when they can” but they drove my car around their parking lot and again he said that they “didn’t know what I wanted them to do about a car that starts and drives perfectly fine.” They only person who is worth talking to in this dealership is Mike Weinstein. He called me and texted me with updates everyday about my car. He was the only person who told me the reason why it took almost five days for me to get my car back, and he took the time to explain what was wrong with my car, what each part does for my car and why it needed to be fixed. The gentlemen who work in the service department should take notes of how he speaks to and deals with customers. The only reason I would bring my car back is the deal with Mike. BUT I will make sure I have an appointment since that was such a huge hassle, and I was reminded everyday that I didn’t have one. More
by Elross23
Employees Worked With
Mike Weinstein
March 03, 2018
Another great leasing experience with Shuman Chrysler This is our 3rd - 4th lease from Shuman. We have always had pretty good experience, but usually have a different sales person every time. We really This is our 3rd - 4th lease from Shuman. We have always had pretty good experience, but usually have a different sales person every time. We really enjoyed working with Nick Delsasso - he was very attentive and answered all of our questions. Worked really hard to research and find the exact color van we were hoping for, because he knew it was our top choice. He took a lot of time showing us all the features of the van and helped us get acclimated to everything, and assured us he would be there if we had any questions or problems once we took it home. Also, DJ was a great guy to work with as well - we signed off on all the paperwork with him. He explained everything, and did not put pressure on us at all to take any additional service packages or warranties. More
by lorie3
Employees Worked With
Nick Delsasso and DJ
March 02, 2018
Great place! I have bought two cars from Joe Nicols and he is wonderful! The customer service is outstanding and I left with my new Jeep same day! I have bought two cars from Joe Nicols and he is wonderful! The customer service is outstanding and I left with my new Jeep same day! More
by Toni Herron
Employees Worked With
Joe Nicols
March 02, 2018
Great experience The experience with the salesman was great. The inventory of cars was what I was looking for. The financing department was quick and thorough in the The experience with the salesman was great. The inventory of cars was what I was looking for. The financing department was quick and thorough in the process. I would recommend Earle Braley in a heart beat. More
by Mark Weisberg
Employees Worked With
Steve Smith
