LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Outstanding Customer Service It was an absolute pleasure working with Jeremiah, before buying my Jeep I went to multiple dealerships shopping to find the best deal for my Jeep, an It was an absolute pleasure working with Jeremiah, before buying my Jeep I went to multiple dealerships shopping to find the best deal for my Jeep, and Jeremiah was my favorite salesman of all. He was never pushy and always helpful. Jeremiah always went the extra mile, and Shuman gave me by far the best deal on my Jeep. I highly recommend both! More

Our salesman Allen Myers made every step of the way very smo ....smooth and easy for us! We have dealt with Shumans for past three car deals. Location of dealership is perfect for us. Service hours are very acce ....smooth and easy for us! We have dealt with Shumans for past three car deals. Location of dealership is perfect for us. Service hours are very accessible. A friendly, well educated , especially responsive salesman like Allen makes it easy to close purchase.. More

BY FAR THE BEST DEALERSHIP EXPERIENCE EVER I don’t know where to begin. My salesperson Amy was Exceptional!! She was very knowledgeable, professional, informative, respectful,honest, trustwort I don’t know where to begin. My salesperson Amy was Exceptional!! She was very knowledgeable, professional, informative, respectful,honest, trustworthy, positive, friendly, and welcoming. Amy went above and beyond to ensure that I got the best vehicle to fit my wants and my needs. She explained everything about the vehicle in full detail, answered all my questions, showed me where I go for service, and for that I am forever greatful. DJ the finance manager was friendly, professional, knowledgeable, and pleasant! Mr. Shuman was very welcoming, very kind, and I definitely appreciate him for making everything possible for me along with Amy! He hired a great team! How could I forget Andrew in parts? I mentioned about acquiring wheel locks for my New Jeep, and Amy introduced me to Andrew in service who was also very knowledgeable, friendly, and informative! I definitely would Recommend Shuman Motors to everyone I know! More

Outstanding customer service I want to personallly thank Jonas Diaz for his perfessionalism, responsiveness and consideration to helping me get into a Jeep Compass lease. Jonas di I want to personallly thank Jonas Diaz for his perfessionalism, responsiveness and consideration to helping me get into a Jeep Compass lease. Jonas did not focus on “just selling another car” he took the time to understand the not so perfect dynamic of my current situation and then worked with the finance team to find a solution that worked for both me and Schuman Jeep, for that I am extremely grateful! More

Earle Braley provided a great experience. Our car buying experience started out by searching for vehicles on autotrader.com. We found a vehicle we liked online at Shuman Dodge in Walled Lake. Our car buying experience started out by searching for vehicles on autotrader.com. We found a vehicle we liked online at Shuman Dodge in Walled Lake. We then clicked on the link to contact a salesman at the dealership. We then began speaking with a salesman named Earle Braley. After speaking with Earle and a bit of negotiation, we reached an agreeable price for both parties. We then took the vehicle for a test drive and decided to sign on the bottom line. After having the car at home for a couple days, we noticed a small issue with the car. We notified Earle and he called into the service department and scheduled an appointment. We dropped the car off and the repair work was done expediently free if charge. Earle was a pleasure to work with start to finish and we would recommend him to friends and family. More

Outstanding customer service My husband and I went looking for a car for our retirement needs. James Lange and Steve Smith took care of us. From the very beginning James discussed My husband and I went looking for a car for our retirement needs. James Lange and Steve Smith took care of us. From the very beginning James discussed with us what our needs were and what we were looking for. He took a lot of time and had patience with us, he also was not pushy. We had several cars to choses from and left the dealership that evening with our new used car that we absolutely love! Steve handled the financing end of things and explained everything, all our options, etc. We would highly recommend this dealership for a relaxing, very satisfying car buying experience!. More

Always a great experience I've been a customer of Shuman's for over 15 years and always found them to have the best prices and most knowledgeable sales staf., A great example i I've been a customer of Shuman's for over 15 years and always found them to have the best prices and most knowledgeable sales staf., A great example is Tim Dalsasso. Tim has always found me the best deals and get me quickly though the purchase/lease process without any problems what so ever. I truly believe they are the best dealership I've ever worked with. More

Going The Extra Mile!! First off, Jordan in sales impressed me right away with his genuine interest and concern. From the moment I was greeted as if I was much more than jus First off, Jordan in sales impressed me right away with his genuine interest and concern. From the moment I was greeted as if I was much more than just a customer on Monday, to the last moment he stayed almost an hour past closing on Thursday as I transferred music equipment from my 2011 Town & Country to my like new 2016 Town & Country, there was nothing but the utmost in courtesy, politeness, and a sincere desire to make sure I drove away satisfied and happy with my purchase. And the bonus is that I got more than the vehicle I wanted, I made a friend in the process! 😁 Our 46 year difference in age was transparent and nonexistent because Jordan is a mature and genuinely caring individual. He actually made buying a new car a fun experience, taking a lot of the stress out of the deal. And I can’t say enough about the 2016 Anniversary Edition of the Town & Country! For a fully loaded and immaculately spotless van with a little more than 18,000 miles on it, I feel I got a brand new vehicle at a substantial savings from the new Pacifica. Having driven the 2011 for 4 1/2 years, once I took the 2016 for a test drive, I KNEW this was the car I wanted. I was essentially driving a MAJORLY improved version of what I was already familiar with; not to mention the fact that this is a Certified Pre-owned Vehicle which passed the 125 point inspection. In other words EVERYTHING WORKS FLAWLESSLY!!! And the power, handling and smoothness of the ride is as good as it gets for a mini-van. (I personally like it better than the new Pacifica.) I also want to express my sincere thanks to Steve Smith in the business office for being such a wizard in making a miracle happen by getting me excellent financing under the extenuating circumstances of having negative equity in my 2011 T & W (which had 160,000 miles on it from the 28,000 it had on it when I bought it from Shuman in 2014). In short, these guys care. I really get that they have a passion for what they do and that it’s MUCH more about customer satisfaction than the “bottom line” or “business as usual”. At the end of the day, they’re on a mission to make YOU, the buyer....HAPPY! At 67 y.o., I’ve purchase and owned innumerable vehicles, and I have to say hands down this was the most satisfying auto purchase I have ever experienced. Thanks a million Jordan & Steve and all the staff at Shuman! You guys rock! And like Ahnold always says: “I’LL BE BAHHHCK” 😆👍 Craig Marsden More

Great customer service We visited this dealership to shop for a new Pacifica for our family. Amy helped us with our experience. She bent over backwards trying to get us the We visited this dealership to shop for a new Pacifica for our family. Amy helped us with our experience. She bent over backwards trying to get us the best deal and was very responsive. Unfortunately we ended up getting a better deal somewhere else that they couldn’t match so we leased elsewhere. When my husband’s charger goes back next year we will be sure to shop at shuman with Amy to get another vehicle. More

Shuman is the only JEEP dealer for me! Got the deal done in less than 2 days and over the phone! Way to go Shuman! You won’t find a better price anywhere. Got the deal done in less than 2 days and over the phone! Way to go Shuman! You won’t find a better price anywhere. More