LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Needed a quick used car at economical price. From first phone contact to drive off the lot it took less than 24 hours and we were very satisfied. Despite being unable to reach the owner or pre-used sales phone contact to drive off the lot it took less than 24 hours and we were very satisfied. Despite being unable to reach the owner or pre-used sales manager (our original choice based upon prior personal contact), the assistant manager was prompt and able to provide full and complete satisfaction. More

I looked at the dealer website looking for a good used car and I liked the prices and selection. I picked the car I was interested in and stopped by to look at it. Within a minute after I was in the lot car and I liked the prices and selection. I picked the car I was interested in and stopped by to look at it. Within a minute after I was in the lot, Sarge was standing there, introduced himself and offered to let me take a test drive. At no time did I feel pressured to buy. Shuman's bent over backwards to seal the deal and gave me a fair price for my trade-in. I wouldn't have any trouble recommending Shuman's and plan to go back next time I am thinking about buying another vehicle. More

Steve helped us purchase a used truck for our business. He was very courteous and helpful. Chuck was so kind to stay late to fix our minivan so we could take it on vacation. He worked late on a FRIDAY! He was very courteous and helpful. Chuck was so kind to stay late to fix our minivan so we could take it on vacation. He worked late on a FRIDAY! Thanks to you both for making our neighborhood dealer such a pleasure to work with. More

Nicole found me the best deal at the right time with Nicole found me the best deal at the right time with incentives and trade in value for a 2012 Jeep Liberty. She remained diligent in her pursuit Nicole found me the best deal at the right time with incentives and trade in value for a 2012 Jeep Liberty. She remained diligent in her pursuit of making sure I was satisfied with the deal complete with color, interior pkg and a hitch. My positive remarks to my wife re: Nicole's professionalism, added Nicole also dealing with a new vehicle for my wife. The same diligence was extended to her and so we traded 2 vehicles in and are currently in 2 new 2012 models. Nicole extended such outstanding customer service to both of us and by use of cell phones - texting and emails made our Shuman experience a very positive one. Thank you Nicole for a job well done. More

Joe was extremely knowledgeable, personable, and helpful!!! :) He explained everything so I could easily understand it, and followed up with me right away on things. helpful!!! :) He explained everything so I could easily understand it, and followed up with me right away on things. More

Thay were friendly, helpfull, knowledgeable and not pushy. They made me aware of all the special offers and I ended up with a great deal. It was an overall good buying expierence and I would recommend pushy. They made me aware of all the special offers and I ended up with a great deal. It was an overall good buying expierence and I would recommend this dealership to others. More

Customer service is excellent. I have been dealing with Joe Nicles for about 8 years. He is knowledgeable, friendly,courteous and a pleasure to work with. At Shuman Chrysler the customer always comes first Joe Nicles for about 8 years. He is knowledgeable, friendly,courteous and a pleasure to work with. At Shuman Chrysler the customer always comes first. More

Scott was very helpful! He got the deal done quickly and gave me a very competitive price. He kept in touch with me frequently and I could tell he truely wanted to help me! gave me a very competitive price. He kept in touch with me frequently and I could tell he truely wanted to help me! More

In the course of our thirty five years of marraige, my husband and I have purchased or leased no less than 15 cars. We would rate this experience at the top of the list. From the desk reception to the ext husband and I have purchased or leased no less than 15 cars. We would rate this experience at the top of the list. From the desk reception to the extremely knowledgable sales person and every employee we encountered, the attitude was courteous, friendly and helpful. James Cunningham, our sales person, was excellent. From my initial phone call (direct referral) to the attentive follow through, his professionalism and salemanship was a credit to the dealership. On a scale of 1 to 5, we give him a 6! More

Great place to get a vehicle. Just purchased 3rd vehilce with James Cunningham and was very pleased with the sale process and the service after sales. with James Cunningham and was very pleased with the sale process and the service after sales. More