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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake
Walled Lake, MI
5,929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,929 reviews
June 30, 2021
Dishonest and shady. The discounts and deals they promise during verbal negotiations will disappear when you get the final paperwork. When you ask what happened they get loud and aggressive. Incredibly shady during verbal negotiations will disappear when you get the final paperwork. When you ask what happened they get loud and aggressive. Incredibly shady, I'll never buy from them again. Avoid this steal-ership. No integrity. Then they demanded that I leave and threw me out of the facility. Very aggressive and loud, nasty bullies. Totally unprofessional. Worst dealership I have ever been to. More
by Ex Customer
Employees Worked With
Mike Schuholz
March 10, 2021
This is the most awful, awful dealership I have ever gone to. Imagine buying a used car at a dealership, what was absolutely FILTHY, stains on seats, 100% filth in truck. I asked why so terrible and they s to. Imagine buying a used car at a dealership, what was absolutely FILTHY, stains on seats, 100% filth in truck. I asked why so terrible and they said they clean them up after the sale. REALLY ?? I was stuck as we came in from out of town, and had to buy as we had a rental car we needed to turn back in. The truck had 3 tires low and I asked them to check the ait, and no one had a clue on how to check the air in the tires,, I mean REALLY, we are at a Car Dealership and you cant put air in the tires and figure out why the low air tire sensor is on ????? We had a GREAT Sales guy, but the support he had was gross, uneducated on used cars and condescending in how they spoke to us. This facade that we are a family business and get the family deal and all that is crap.. Everyone should be ashamed of themselves...terrible experience. More
by herjs03
Employees Worked With
Ted
December 19, 2020
ATTENTION TO ALL CURRENT AND FUTURE CUSOMTERS: Do not fall for this car dealership scam. This is my second and last lease from this dealer. The sale process went smoothly but once the sale is completed, fall for this car dealership scam. This is my second and last lease from this dealer. The sale process went smoothly but once the sale is completed, then you will not matter as a customer anymore. The sale rep, Cameron Hussey, would never return my calls and emails anymore. Also, the general manager Jose Zeigler is encouraging this business practice. After I returned my first lease vehicle, I received a bill from U.S. bank after one month requesting me to pay $400 disposition fee. I never paid this disposition fee for any of my previous GM leases, once you lease another vehicle from the same maker, this disposition fee is waived. I complained this time directly to the general manager Joe Zeigler. His response was that for my second lease, we had to go through Chrysler capital for a better rate. Therefore, I have to pay the disposition fee to U.S. Bank. It was the dealer’s decision to use a different financial institute. No one at the dealer has ever mentioned to me that I would have to pay the disposition fee to U.S. bank. What is my incentive to lease again from this dealer, if the disposition fee is not waived? It was a big mistake that I have switched from GM to Chrysler dealers in the first place. I never had to pay this disposition fee when I leased a new vehicle from GM dealers. I am going to leave negative reviews to this dealership on all social media platforms. I will escalate this directly to FCA- they should be aware of their dealers business conduct. Meanwhile, I will file a claim with the district court clerk for a case up to $600. I do not mind losing more capital than the disposition fee of $400 but I am not letting this dealer getting away with scamming honest tax payers. I won’t do business with this place ever again, and neither should you. Take this as your WARNING! More
by Sadier Hena
Employees Worked With
Cameron Hussey, Joe Zeigler
September 03, 2020
The team at Shuman worked very hard to find us the right vehicle at the right price. Their patience, diligence and transparency contributed to what was a great customer experience for us. Would recommend vehicle at the right price. Their patience, diligence and transparency contributed to what was a great customer experience for us. Would recommend this dealership team to anyone! More
by Jkeyed
Employees Worked With
Greg Moore, Jeremiah McKeever
August 06, 2020
Body Finish Repair Chris Graham evaluated the marks on the passenger side of my 2020 Jeep Compass and referred me to Timmy Ferrin who worked tirelessly for 25-30 minutes Chris Graham evaluated the marks on the passenger side of my 2020 Jeep Compass and referred me to Timmy Ferrin who worked tirelessly for 25-30 minutes to rub them out. Tim applied more "elbow grease" than I thought was possible in a short period of time. Chris saw the before & after condition and was thoroughly impressed, as was I! Tim is professional, personable, and went above & beyond to restore my car to its' out of the showroom door, brand new vehicle look. I am truly grateful!!! More
by machwso2
Employees Worked With
Chris Graham, Tim Ferrin
July 13, 2020
Amy was extremely helpful and kind when I was making my decision on purchasing a new car. I was nervous coming in, but she helped make the process smooth and easy. Highly recommend her! decision on purchasing a new car. I was nervous coming in, but she helped make the process smooth and easy. Highly recommend her! More
by Alexandravram
Employees Worked With
Amy Luoma
June 08, 2020
Tim is easily the best. I came in a little bit ago because I had hit my garage and the license plate holder on my Wrangler had broke. I went to Suburban Farmington Hills and I bought a new license pla because I had hit my garage and the license plate holder on my Wrangler had broke. I went to Suburban Farmington Hills and I bought a new license plate holder. They told me it would be over $500 to fix it. I went to Shuman to see their prices and Tim said he would have to look into it and figure out how to replace it. After an hour, I came back and he fixed it without even having to remove my back bumper. He fixed it for free. I saved hundreds of dollars because he was so caring. He was super sweet about it all and expected nothing in return. I am so grateful for him. The best service ever and is so caring about customers. I am happy to say I always come back to Shuman for oil changes and tire rotations because of him. More
by mmah
Employees Worked With
Tim Ferrin
March 25, 2020
Truck's Safety Recall Michael Weinstein greeted me when I arrived, was very thorough and explained to me what recall repairs needed to be done. Michael answered all my ques Michael Weinstein greeted me when I arrived, was very thorough and explained to me what recall repairs needed to be done. Michael answered all my questions and was very polite. My repairs were completed in a very timely manner and I was notified when my truck was ready for pickup. More
by historytrain
Employees Worked With
Mike Weinstein
March 19, 2020
The dealer to go to if you are looking for a Chrysler/Dodge/ This is the 2nd car I got from Shuman in 2 years. Very competitive pricing from John and easy communication. No surprises when finally signing up all This is the 2nd car I got from Shuman in 2 years. Very competitive pricing from John and easy communication. No surprises when finally signing up all the documents. Highly recommend if you are looking for a Chrysler/Dodge/Jeep/Ram! Also thank Amy for helping me in the beginning. More
by Nick
Employees Worked With
Amy Luoma, John Xia
March 18, 2020
Leased a Dodge Ram Great service from Cameron Hussey. Looking forward to working with him next March when I will be leasing another Jeep. We love our new Ram, just what Great service from Cameron Hussey. Looking forward to working with him next March when I will be leasing another Jeep. We love our new Ram, just what we wanted. More
by KEC
Employees Worked With
Cameron Hussey - Sales, DJ Daenzer
