LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

The Best! My last 4 cars have been leased through Chrysler with the last two leases through Rick Ralls at Shuman Chrysler Jeep in Walled Lake, Mi. Rick treats My last 4 cars have been leased through Chrysler with the last two leases through Rick Ralls at Shuman Chrysler Jeep in Walled Lake, Mi. Rick treats us just like family and makes buying a new car utterly painless, always going above and beyond for my family! It was a pleasure working with Rick! We're customers for life! Thanks! More

New Car Buying Process We leased a 2015 Jeep Cherokee from Jacob Williamson. The process was great, no hassle and no pressure. I would recommend using Jake as he will give We leased a 2015 Jeep Cherokee from Jacob Williamson. The process was great, no hassle and no pressure. I would recommend using Jake as he will give you a great price and great service. More

Wait for it... Wait for it... Never mind, RUN! Where shall I start? Well I bought a vehicle here two months ago and have been waiting to rate the dealer until I am finished with my business with th Where shall I start? Well I bought a vehicle here two months ago and have been waiting to rate the dealer until I am finished with my business with them. However, since it doesn't look like it will end soon, I figured I better write it before I am dead and gone. I went to this dealer because I found the car I wanted with the miles I wanted for the price I was willing to pay on an online/apps out there. I came in and was prepared to pay the asking price. Didn't try to get It lowered at all and even came in with 10% down. It seemed like the whole deal would take less than an hour! Yay! Well 3 hours later I'm finally getting ready to leave the dealership. I never thought that I would have to come back so much the next 2 months. I didn't have them detail the car when I took it initially since I had ordered keyless entry and ended up getting Bluetooth package installed too. 3 days after I bought my car the tire alert came on. I came in and they didn't even label the correct tire for the service tech to look at. They ended up taking one tire off the rim and reseating and saying everything was fine (trip 1&2, since I had to leave it and pick it up later). The very next day the tire alert went off again while I was on my way to work. I called them back and they had me bring it back (trips 3&4). This time they must have checked the correct tire because when I came back to get the car they had plugged a nail hole. Then they told me it would cost me to plug this, and even gave me a little attitude and said "it was on the lot for weeks and never had a low tire." I complained by email to the correct people, since I didn't think buying an almost new car with a nail in the tire should be the new owner's financial responsibility. They did the write thing and offered to take double+ off of my Bluetooth package I was going to get added on. I had to come back up again to have the remote start installed (trips 5&6), while doing that they looked at a factory defect that occurred with a piece of my car. Once again, they acted like it must have somehow been something I did. When the remote start was finished they told me they ordered the replacement part and would put it in when they did the Bluetooth in two weeks. Two weeks later I took my car back in to get this round of work done (trips 7&8). This time when I was leaving I found out that they didn't do the Bluetooth because they didn't order the correct one for my car radio. They also didn't yet do the detail since they hadn't finished the installs on the inside of the car. Two weeks later I brought it back in and got the Bluetooth installed (trips 9&10). This time when I was leaving in found out that they didn't install the comets package and that they would get this last piece and call me back and set up a time to bring it back. Well a couple weeks later as I sit here and prepare myself to take road trips 11&12 for this "last" round of work, I shutter to think what they will say went wrong next. It's bad that I drove past 2 Chrysler dealerships to get to this one. What's also bad is they only gave me 1/2 tank of fuel when I purchased the car and having them run it through their car wash after they service it is like pulling teeth. You would think that the service guys have to pay for the car wash. I am currently at approx 500 miles for this place. That's like 1 1/2 tanks of fuel. More

First time Chrysler buyer . Wonderful experience all around! Our salesperson, Justin Davis was awesome. We were looking for a Jeep Wrangler for our daughter, and he helped . Wonderful experience all around! Our salesperson, Justin Davis was awesome. We were looking for a Jeep Wrangler for our daughter, and he helped us get the perfect fit for her within our budget. Will definitely be back! More

Awesome! This is the second time I have worked with & leased from Jeremy. I came back because of the great customer service the first time around & once again This is the second time I have worked with & leased from Jeremy. I came back because of the great customer service the first time around & once again he exceeded my expectations. I will continue coming back to work with Jeremy as long as he's around to do so! More

Return for a new Jeep As always, going to Shuman Chrysler Jeep in Walled Lake ,Michigan is always like going home. I have bought many cars from Joe Z,Chris B, Nicole and n As always, going to Shuman Chrysler Jeep in Walled Lake ,Michigan is always like going home. I have bought many cars from Joe Z,Chris B, Nicole and now Tim. They always are helpful and sharp as to my needs in a Jeep. I just purchased a new 2015 Jeep Cherokee and I couldn't be happier. More

Best Dealership experience I've discovered thus far!!! Coming into the dealership, I thought it would be like any other dealership experience; which is a waste of time, ppl after your time & money for comm Coming into the dealership, I thought it would be like any other dealership experience; which is a waste of time, ppl after your time & money for commission, disappointments etc..but NOT here. The staff was friendly from the time you walked in to the time you left. They were courteous, polite, honest, upfront, patient, helping, hardworking & determined! I would gladly recommend this dealership to anyone & I look forward to doing business with them in the future!!! More

Best car dealership I experienced thus FAR!!! Hands down!!! Coming into the dealership I though it was going to be like any other dealership; which is full of disapointments, salesman after your money & time ju Coming into the dealership I though it was going to be like any other dealership; which is full of disapointments, salesman after your money & time just for comission, scams etc....but not here it was different. They were friendly from the time you got there to the time you left; they were friendly, polite, upfront, knowledgable, honest, hardworking, outgoing, generous, courteous, time efficient, patient, & most of all consistent. I had the honor working with Nick & Ryan Edwards, in which they both did an excellent job of going above & beyond to satisfy & make me a happy customer at the end of the day!!!! I really appreciate them for making my car shopping experience worthwhile & putting me in a reliable, nice car for a reasonable price. More

OBSESSED with my new Ram 1500!!! I started working with Tim Dalsasso after he helped my mom successfully leased a Grand Cherokee (that my mom LOVES!) I had no idea what car I wanted b I started working with Tim Dalsasso after he helped my mom successfully leased a Grand Cherokee (that my mom LOVES!) I had no idea what car I wanted but I knew I wanted to stay between a certain price range. He dealt professionally and patiently with my indecisiveness and we finally ended up with a 2014 Ram 1500. To say I am obsessed with it would be an understatement! I greatly appreciate all of his time and help with getting me in an amazing truck within a price range that I was looking for. More

Buying a car made easy! Rick Ralls was very easy to work with. We told him what we wanted and he gave us a fair price and we had a deal over the phone. All we had to do was Rick Ralls was very easy to work with. We told him what we wanted and he gave us a fair price and we had a deal over the phone. All we had to do was come and pick up the car. So far we are very happy with our new car. More