LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Very accomodating and helpful for my unique situation. I had leased a Jeep Cherokee a few weeks prior from Shuman, and unfortunately, I was involved in an accident and it was totaled. So I needed a new ve I had leased a Jeep Cherokee a few weeks prior from Shuman, and unfortunately, I was involved in an accident and it was totaled. So I needed a new vehicle ASAP. Allen was extremely accommodating and fit me into his schedule on Friday the 14th. Since I had just done this a few weeks prior, he found the vehicle I wanted and fast-tracked the credit info and got me in my new Cherokee before 5pm. I can't thank Allen and all the folks at Shuman enough for helping me through this tough situation and getting me into a new vehicle so quickly. More

Great Very pleasant experience. Allen was great to work with he was someone I would absolutely recommend to others and also purchase future vehicles from. Very pleasant experience. Allen was great to work with he was someone I would absolutely recommend to others and also purchase future vehicles from. He even got my husband a hellcat sticker. More

Excellent Experience After a sales representative from another dealer didn’t get back to us, we gave Shuman a try. They had what we wanted, gave us a great price, and mad After a sales representative from another dealer didn’t get back to us, we gave Shuman a try. They had what we wanted, gave us a great price, and made sure we had a pleasant experience. Allen Myers was knowledgeable, responsive, and easy to work with. Thank you! More

Great experience Everything went well. This dealership estimated a few weeks longer lead time on the delivery of my ordered vehicle than the other 5 dealerships I talk Everything went well. This dealership estimated a few weeks longer lead time on the delivery of my ordered vehicle than the other 5 dealerships I talked to, but the vehicle came in a few weeks sooner than they estimated, so it seems the other dealerships were more accurate in their estimation. This dealership was able to get me incentives on the initial quote for the new vehicle while other dealerships couldn't. I was the person buying the vehicle and handled the whole process, but upon taking delivery of the vehicle with my wife present, they seemed to be dealing with my wife exclusively, which I didn't appreciate. I didn't bring my wife to handle the delivery for me, I brought her because I can't simultaneously drive two vehicles home. More

Customer 1st experience. Allen is the perfect example of what a car salesman should be. He walks you through the process with knowledge and expertise while keeping you in con Allen is the perfect example of what a car salesman should be. He walks you through the process with knowledge and expertise while keeping you in control of the shopping experience. Allen assists you in buying a car, he doesn't sell you a car. He is forward thinking and looks to build a lasting relationship and not out to score another sale at any cost. This is my second vehicle with Allen and I didnt look anywhere else because I knew who I could trust to give me a fair offer with no gimmicks. The entire process he is informative, organized, and punctual making it extremely easy on the customer. Go see Allen! More

Great Experience My first time leasing a vehicle. John X. made the experience very easy and effortless and was able to keep me within my budget. I Would definitely rec My first time leasing a vehicle. John X. made the experience very easy and effortless and was able to keep me within my budget. I Would definitely recommend to friends and family. More

Look for Mike in new car sales. He is very open and honest! He always does his best to provide the best value to the customer. He always does his best to provide the best value to the customer. More

Integrity From the moment I emailed John- the sales person too the moment I met him at the dealership it was an effortless smooth experience. I was buying my f From the moment I emailed John- the sales person too the moment I met him at the dealership it was an effortless smooth experience. I was buying my fiancé‘s dream truck and he found it with in a day. Who is it 2019 Ram 1500. He delivered it with the big red bow in my fiancé loved it. Within 24 hours we realized that there was a defect in an engine part. My fiancé was disappointed but instead are they turning into a bad experience, John in management did the right thing. They upgraded the car to a better package with more bells and whistle‘s for the same price and got me into a new vehicle within 12 hours. At the end of the day it all comes down to customer service. John- and his dealership went far beyond the call of duty to make things right. They have now another loyal customer that will recommend them always . Thank you again John Xia & management. More

Great experience!! From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided att From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable. More

Really Nice Experience I went into Shuman Chrysler not knowing if we could make a deal or not, but thankfully we did. Tim Dalsasso was very helpful, he was patient as I ask I went into Shuman Chrysler not knowing if we could make a deal or not, but thankfully we did. Tim Dalsasso was very helpful, he was patient as I asked the same questions over and over. It is one thing to read a lot and know technically know the trims and differences. It is another experiencing them. I can't say enough good things about Tim. They are not high pressure sales reps, they are non-commissioned sales reps that are really there to help. For me, I was buying a Pacifica the last day of the month in November. Trying to buy a car on the last day month sales could normally make a sales rep bring on a lot of pressure to meet a quota, especially in the last months of the year. But Tim could have not been any more laid back, patient, and informative. It was also nice having a nice chat with Chris Brough, the general sales manager and Allen Myers, another sales rep. I will definitely recommend friends, co-workers, and family members to buy from Tim. I appreciate the culture at Shuman Chrysler and I will be back in the future. More