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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Walled Lake, MI

4.3
5,929 Reviews

1111 S Commerce Road

Walled Lake, MI

48390

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Showing 5,929 reviews

July 13, 2016

Great service had me in my new truck in a couple days Vince was my salesmen, and he was the best he made me the best deal possible, and had me in my new truck in less than 4 days GREAT SERVICE More

by Paul1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Rossi
Jul 13, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Customer service is one of our top priorities and we're so happy to know you had an enjoyable experience with Vince and the team, Paul! Congratulations on your new ride!

July 13, 2016

very good service very impressive service! and very patient to walk me through with all of the new functions. a nice great looking Jeep. I am proud of my three y More

by wen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph E. Nicle
Jul 13, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're happy our team was able to assist and impress you during your recent purchase! Thank you for taking the time to share your thoughts and those great ratings with us. Enjoy your new Jeep!

July 12, 2016

Rude Employee I was looking for a car and things seemed to be going well. Needed to change my mind and look elsewhere. Salesman kept going on and on about the mista More

by Raterguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Knapp
Jul 25, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

I would like to first apologize if our salespersons follow-up upset you in any way, this was certainly not his intention. As you know, we asked Steve to stop all communication with you immediately after receiving your comments. Following up with our customers is a very important part of our business however how often we follow up can certainly be a fine line. Some customers like constant communication while others like very little. Our sales manager told me that Steve did spend a lot of time with you and your father and I believe in the end Steve was simply trying to help find a way to make the car affordable for you, I’m sorry if you felt harassed by his efforts. If you have any additional questions or concerns please feel free to contact us at any time…we will always be here to help you. Thank you for the opportunity and I hope we can earn your business sometime in the future. Take Care!! Sincerely, Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram SRT

July 12, 2016

Great sales experience No pressure, no “let me ask my manager”, just upfront and professional. Tim Dalsasso, our sales guy spent time with us explaining all the new featu More

by New Jeep Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dalsasso
Jul 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're so happy to know you enjoyed your time with Tim and the team here at Shuman Chrysler Dodge Jeep Ram. We believe the car purchasing experience should be hassle-free and even pleasant and we're delighted to receive this feedback. Enjoy your new ride!

July 12, 2016

Answered every question Had a minor warranty issue, as well as a major problem securing the soft top on my new Wrangler Unlimited. Within minutes, the warranty problem was cl More

by JeepCreep
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Schwartz, Eric Kotylo
Jul 13, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We were happy we could help resolve your concerns so quickly! Thank you for choosing to bring your Wrangler Unlimited to our team here at Shuman Chrysler Dodge Jeep Ram and for taking the time to leave us this review. Let us know if there is anything else we can do!

July 11, 2016

Willing to make a deal!!! I talked to four dealerships. Shuman was the best, they were very prompt in returning all my calls. One of the things I liked, was that they brought t More

by Ping63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Schan
Jul 11, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We were happy to help you! Thank you for sharing your thoughts about our dealership and for taking the time to leave us these wonderful ratings. Enjoy your new ride!

July 11, 2016

Fast, Friendly, Efficient Service Work I dealt with Rick Schwartz in the service department start to finish when my car needed servicing. I was kept up to date on the status of the repairs More

by butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Schwartz
Jul 11, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

You're welcome anytime! Thank you for choosing Shuman Chrysler Dodge Jeep Ram for your service needs and for telling us about your time with Rick. Be sure to visit all of us again before too long!

July 11, 2016

Excellent service I just leased another vehicle from this dealership, probably my 5th one so far. I have always received excellent service. Mike Yezak was my sales pers More

by Lynn Ruona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yezak, Chris Brough, Joe Zeigler
Jul 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We have enjoyed working with you every time, Lynn! Thank you for choosing Shuman Chrysler Dodge Jeep Ram for your vehicle needs and for taking the time to leave us this feedback. We look forward to continuing our relationship for many more years to come!

July 10, 2016

Harper I have been dealing with Schman's for over 30 years and would not think of going anywhere else. Joe Nicles is professional, knowledgeable, and courte More

by William Harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nicles
Jul 11, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We have been honored to have you as our loyal customer all these years, William! Thank you for taking the time to share this feedback with us about our dealership and your time with Joe. See you next time!

July 10, 2016

Great customer service I purchased a vehicle sight unseen. They delivered the truck to my house the very next day. Up front prices and great service. Amy did a great job and More

by Eric Willard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Luma
Jul 11, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for choosing to work with our team to get your new truck, Eric! We were glad everything went smoothly and that you are satisfied with the experience. We're here if you need anything else!

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