LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Great Customer Service Recently purchased a new Jeep Grand Cherokee. Our salesman Nick Dalsasso was very friendly and went out of his way to make sure that we were happy wi Recently purchased a new Jeep Grand Cherokee. Our salesman Nick Dalsasso was very friendly and went out of his way to make sure that we were happy with our purchase. The Sales Manager Chris Brough also made a point of introducing himself and making sure that we were satisfied. Everyone that we came in contact with were very friendly and helpful. We felt like we got a great deal and couldn't be happier with our new Jeep! More

Full Circle Service in a class of it's own My husband and I had the pleasure of working with Brandon Falk on the purchase of our 2016 Jeep Grand Cherokee. He exemplifies everything that you h My husband and I had the pleasure of working with Brandon Falk on the purchase of our 2016 Jeep Grand Cherokee. He exemplifies everything that you hope to find in a sales consultant: honest, trusting, caring, patient, not pushy and extremely service oriented. Brandon even came in on an off day to help us with our purchase. He was calm and never rushed us and explained every detail. I would highly recommend Shuman Jeep (and specifically Brandon Falk) to everyone in the market for a Jeep or Dodge. More

Well, that was unexpected! We went to the dealership to explore the possibility of getting a car for our 16 year old but had a rather limited budget, and therefore limited expec We went to the dealership to explore the possibility of getting a car for our 16 year old but had a rather limited budget, and therefore limited expectations. Mike Yezak was able to help us get a much nicer car than we ever expected and still kept it affordable. As parents, we are very pleased that our son will be in a car with plenty of safety features. We drove away not only satisfied but a little stunned by how nice a car we left with! Thanks Mike! More

Painless purchase I work a 2nd job (baseball umpire). I have limited time in the evening to shop for a vehicle. When I called the dealership to explain the salesman ( I work a 2nd job (baseball umpire). I have limited time in the evening to shop for a vehicle. When I called the dealership to explain the salesman (John Ormsbee) was gracious, professional and flexible. He made it clear that his job was to make sure I was happy. On 2 days we stayed much later than the stated closing time with never an indication that he was being 'put out'. John listened to my input on vehicle selection and steered me toward the right models. After that...it was left up to me (he stood back when he should have to let me make the decision while ALSO being available for questions). Would return to the dealer...would return to the salesman More

Instant Customer Service I'd like to thank Mike W. in customer service for quickly showing me how disable the stop/start feature in my car and showing me some other features I I'd like to thank Mike W. in customer service for quickly showing me how disable the stop/start feature in my car and showing me some other features I wouldn't have known about. I really appreciate it! More

AMY LUOMA WORKED VERY HARD TO SATISFY OUR PURCHASE MY PAST EXPERIENCE HAS BEEN TERRIBLE WHEN IT COMES TO PURCHASING A NEW CAR ITS THE LAST THING I WANT TO DO! AMY AT SHUMAN MADE THE EXPERIENCE WONDERFU MY PAST EXPERIENCE HAS BEEN TERRIBLE WHEN IT COMES TO PURCHASING A NEW CAR ITS THE LAST THING I WANT TO DO! AMY AT SHUMAN MADE THE EXPERIENCE WONDERFUL AND FAST More

Helpful, Friendly and Honest Upon arrival to Shuman I was greeted warmly by salesman Brandon Falk. He was very informative about the positive features of the Wrangler, being a wra Upon arrival to Shuman I was greeted warmly by salesman Brandon Falk. He was very informative about the positive features of the Wrangler, being a wrangler owner himself, he informed me on possible problems the Wrangler might have in the future. I am now the proud owner of a Jeep Wrangler and I know my decision was greatly helped by Brandon and the rest of the sales team at Shuman Chrysler Dodge Jeep Ram. More

Repair of Air Conditioner Rick Schwartz in service initially explained to me that the technician he would normally use for my job was on vacation. I would need to re-schedule a Rick Schwartz in service initially explained to me that the technician he would normally use for my job was on vacation. I would need to re-schedule and return another day. I explained that my mobility issues meant more than just an inconvenience to me. Rick then reconsidered and found a way to do the while when I was there-thank you Rick. More

Professional and personable Great team from Chris Brough to my salesman Nick Dalsasso.. They were on top of everything...They made the whole experience easy and seamless. I woul Great team from Chris Brough to my salesman Nick Dalsasso.. They were on top of everything...They made the whole experience easy and seamless. I would recommend the dealership to anyone! More

Very happy Amy Luoma was very thorough and took the time to make sure I was getting exactly what I was looking for at the best value. Amy Luoma was very thorough and took the time to make sure I was getting exactly what I was looking for at the best value. More