LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Leased new car I previously leased a car from Shuman in October 2015, however, that car was recently totaled. I decided to go back to Shuman because of their custome I previously leased a car from Shuman in October 2015, however, that car was recently totaled. I decided to go back to Shuman because of their customer service. Steve got me in a new car in a similar price range and made the process of leasing a car as easy as possible. More

Easy, Great Deal! I worked with Tim Dalsasso and had a fantastic experience. Tim found vehicles that interested me quickly and I was test driving them before I knew it I worked with Tim Dalsasso and had a fantastic experience. Tim found vehicles that interested me quickly and I was test driving them before I knew it. I had some indecisiveness (multiple visits) which Tim helped me through by proactively working different finance options and models. All around it was an extremely easy experience, and I also got a great deal. I will be back for future purchases. More

Not as good as the people across the street. Jake Kahn was an excellent salesman. He was friendly, informative, thorough, and patient. Steve the finance guy is another story. Uncaring and self Jake Kahn was an excellent salesman. He was friendly, informative, thorough, and patient. Steve the finance guy is another story. Uncaring and self-centered best describes him. One of us is a diabetic and when we wanted to get something to eat while he was doing the paperwork and come back in half an hour he continued to drone on. One of the salesmen told him not to mess with diabetes and he dismissed his concern. On signing day he deliberately slowed the process down and applied extra pressure to purchase extended warranties. Steve the finance guy made this purchase an unenjoyable experience. Jake is a good guy and saved the sale. More

Best Jeep Dealer and Wonderful Staff From the moment my husband logged into Costco to search on the availability of a discount in purchasing a new vehicle, till we pulled out of the deale From the moment my husband logged into Costco to search on the availability of a discount in purchasing a new vehicle, till we pulled out of the dealership with our new , we had the most wonderful experience. Before my husband finished filled out the information form, Danny Hami called him asked what we were looking for in a Jeep. Danny not only found me the 75th Anniversary Recon Green Jeep I was looking for, he gave me the best deal ever. I had been to a couple other Jeep dealers, but Shuman gave me the most personal attention anyone could have in purchasing a vehicle. Danny answered all questions asked. He even was most attentive in showing me the ins and outs of this new vehicle I was purchasing as the one I was replacing was over 12 years old. I will finish with, if I ever need a new vehicle I will definitely go see Danny Hami at Shuman Chrysler Dodge Ram Jeep, and I would not hesitate to ever recommend to go see Danny if someone I know is looking to purchase a new vehicle. More

Traded my vehicle in to purchase a different vehicle I purchased a vehicle there less than 30 days ago the salesman told me that I have a 3000 3 month warranty on the vehicle I found out later on that it I purchased a vehicle there less than 30 days ago the salesman told me that I have a 3000 3 month warranty on the vehicle I found out later on that it was only powertrain warranty which paperwork I did sign but the salesman told me it was a full warranty. I have had multiple issues with the vehicle and I thought I had a warranty since the salesman told me I did. Multiple items that were listed that the vehicle had functions for did not work but again I thought I had a warranty to fix those items at dealerships much closer than the one I bought this at. I called and spoke with the manager and he agreed the salesman misspoke about the warranty for the vehicle. He said he would fix one of the issues butt unknown if he would fix all the rest of the issues. It's an hour and a half drive just to get there. I thought I had a warranty that my salesman said I could take to any dealership he was incorrect. Some of the multiple issues I found wrong with the car include GPS not working battery in the second remote not working cruise control stopped working in another few weeks who knows what else I will find. I first thought this was a very good dealership people were very friendly and prices seem great. Do not let them fool you I recommend going somewhere else where they don't lie about their products and they would stand behind their products. A lot of false advertisement. The manager tried to work with me but continue to try to get me to come up there or have my vehicle sent up there which does not work for me. I continue to explain to him that the salesman told me I had a full warranty for 3000 Miles 3 months that I could take it any dealership. They did not stand behind his statement and now I have a vehicle that I paid for with functions that I paid for that do not work. My recommendation is go somewhere where they stand behind their product and their salesman to agree upon things that they can deliver. I have emails showing the salesman even stated the issues wrong with your vehicle you can take to your local dealership to have fixed because it's under warranty. Once I called the other dealership they said I only have a Powertrain warranty and that I don't have a warranty on the vehicle that's how I found out my salesman lied to me. If you do buy a vehicle from this place look over every single detail of the vehicle I fully recommend bringing in a mechanic's yourself to go over the vehicle and don't expect to get a warranty without paying for it because there are no freebies at this place More

Excellent Customer Service I can't speak highly enough about the service we received. From the time we called to inquire about a new car to the time we drove our new car out of I can't speak highly enough about the service we received. From the time we called to inquire about a new car to the time we drove our new car out of the dealership, everyone was courteous and helpful. Extremely knowledgeable about their products. We will definitely recommend this dealership to others. More

Great service! Made us feel right at home. We are using Shuman for maintaining our new Jeep Renegade because (a) it's closer to our house and (b) the dealer we bought the car from on the other We are using Shuman for maintaining our new Jeep Renegade because (a) it's closer to our house and (b) the dealer we bought the car from on the other side of town treated us poorly. There is no spare in th Renegade so we bought a spare tire kit from Shuman's part department. Not only did Steve in parts order the spare for us, but offered to have service install it for us even though it was an accessory. Mike Weinstein welcomed us, got our vehicle into the system, and had Kyle K. work on the installation. While working on the vehicle, the service team found out that the selling dealership failed to update several programs before turning the vehicle over to us. Kyle took care of that! I'd also like to mention sales manager Chris Brough who tried to pull our Renegade to the Shuman dealership, but the dealership on the other side of town would not cooperate. Chris was gracious enough to take care of matters that the selling dealership failed to do. He also went out of his way to introduce us to the parts and service departments and give us a tour of Shuman. Shuman is our dealer from now on! More

Options galore! I wanted an entry level luxury car, but I also wanted something with some pickup. So on a lark, I thought I'd check out the Challenger, knowing my wif I wanted an entry level luxury car, but I also wanted something with some pickup. So on a lark, I thought I'd check out the Challenger, knowing my wife would be a tough sale. Driving the Challenger was so much fun, I couldn't stop smiling. But a two wheel drive mussel car isn't the most practical decision for Michigan winters. So Danny Hami suggested either the Charger or the 300. I'd rented a Charger for work a couple years ago, and didn't think it was really what I was looking for. And I knew the 300 in leather would be out of my budget. But I figured since I was there I'd at least drive them and boy am I glad I did. The Charger is completed upgraded from what I rented. Comfort and speed (I drove the V-8). Leather, features, sporty really a nice car. Then I drove the 300S AWD in a 6 cylinder. Exactly what I was looking for! I drove Danny crazy trying to decide. But he patiently helped me through the process. Worked out a great deal. Arranged the financing. He had everything all ready, just waiting for me to make up my mind. When I finally did, he came in on his day off to deliver the car, in spite of my of objections to him doing so. And he made it seem like no big deal. Which I really appreciated. Anyway to make a long story an epic, I got the 300S. Best car I've every owned. I love it. More

Quick, easy, and honest. This is one of the few dealerships that will do the best they can do for the price and do it the first time without the need to try to get them to giv This is one of the few dealerships that will do the best they can do for the price and do it the first time without the need to try to get them to give you the best deal. Really nice. See John and Vincent Rossi there. More

Danny Hami was our sales consultant Danny was very personable and likable. He had and abundance of knowledge about the vehicle we purchased and answered our myraid of questions that we h Danny was very personable and likable. He had and abundance of knowledge about the vehicle we purchased and answered our myraid of questions that we had. I recommend him highly. More