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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Walled Lake, MI

4.3
5,929 Reviews

1111 S Commerce Road

Walled Lake, MI

48390

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Showing 5,929 reviews

September 12, 2016

Wonderful Experience! I can bet, I got a Cherokee at this dealership for the best price! I'm so happy for knowing Tim Dalsasso who was extremely courteous and gave the best More

by NIxxxxHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dalsasso
Sep 13, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're so happy everything was handled smoothly and pleasantly during you recent purchase! Be sure to come back and visit Tim and the rest of us again before too long. Thanks so much!

September 12, 2016

Sharing my purchase experience Our sales rep Amy Luoma, did a fantastic job working with me I had been in contact with her several days and she was looking for the right deal that w More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Luoma
Sep 13, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We appreciate these kind words about Amy! We hope you're loving your new ride and that you'll think of us when the time comes for your first oil change. Thank you!

September 11, 2016

Diagnostics I never write reviews but had to in this case. Made a appointment a week in advance drop off my jeep on a Wednesday. To be look atThursday morning. I More

by Bruce Mayotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Liess
Sep 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Mr. Mayotte, We appreciate your taking the time to reach out to us on DealerRater and I’m sorry for the experience you had during your last service visit. I am certainly not trying to make any excuses as there was very poor communication with you during your visit. The simple fact is we were overwhelmed with work last week. And having a couple of our technicians on vacation and one off on medical leave certainly did not help. I’m sorry my service department did not better communicate this with you. Just to let you know we are currently adding on to our service department and adding additional staff. This will help us control the back log of work we are currently experiencing and provide our customers with a better experience. Again, I’m really sorry if we fell short with you. My service manager Tim Delaney will be contacting you sometime today. He would like to offer you a better experience this time around. We’ll get your Wrangler back in and get it taken care of in a more timely manner. You have been a great customer here and we Very Much appreciate your business. I hope you’ll allow us another chance to make things right. Have a great day!! Sincerely, Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram SRT jzeigler@shumanjeep.com

September 11, 2016

The salesmen were very helpful and nice. The salesmen were very helpful and answered every question we gad. They were more than willing to help us with our needs. The office could use a good More

by Samantha Ruzinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isay Yusufon
Sep 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thanks for the feedback, Samantha! We appreciate you taking the time to share your thoughts about Isay and our dealership. Thank you for sending your friends and family our direction and for taking the time to leave this review. Come back to visit us again sometime!

September 10, 2016

Made the sale of a great auto easy Robbie helps every step of the way...even explained features on the day of pick up. He was very attentive to our questions. A great experience More

by weezer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Schan
Sep 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

That's wonderful to hear! Thank you for telling us how friendly and helpful Robbie was during your recent purchase. Congrats on your new ride!

September 10, 2016

Excellent Service Very friendly, knowledgeable and personable service. Working with the Shuman team made for a pleasant car purchase experience. I would recommend this More

by satisfiedmom
Recommend Dealer
Yes
Employees Worked With
Isay Yusufov, Jake Kahn
Sep 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We sure do appreciate that recommendation and those 5 stars! We're happy everything went so smoothly and we look forward to working with you again in the future. Thank you!

September 10, 2016

Great experience I was in search of a jeep trim/color combination which was rare. There were none in the Cleveland area. These guys popped up with the best price, an More

by cmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Falk
Sep 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're happy we could help you get the perfect vehicle! Thank you for choosing Shuman Chrysler Dodge Jeep Ram and for leaving us these great ratings. We hope you'll let us know if we can help with anything else!

September 10, 2016

Very Pleased! Isay Yusufov was beyond helpful and patient with me being new to buying a car. Really appreciate his help and would recommend him to anyone. Will defi More

by Allymcniff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isay Yusufov and Steve Smith
Sep 12, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

It was our pleasure working with you! We're so happy Isay was able to help you get your vehicle and make the process enjoyable. We look forward to seeing you again next time!

September 09, 2016

test drive I drove 2 cars that I am planning on leasing, The salesman was pleasant, knowledgeable, and very helpful. He answered my questions and got me the keys More

by momof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Rossi
Sep 09, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We're happy we could help! Thank you for taking the time to leave us this great feedback!

September 09, 2016

Fantastic! Very helpful! Great price! Fast service! Been going to Shuman and working with Sarge for several years. Will go back in 4-10 years for another veh More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarge Roberts
Sep 09, 2016 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We have been honored to have you as our loyal customer over these years, Michele! Thank you for the feedback and we look forward to next time!

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