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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake
Walled Lake, MI
5,928 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,928 reviews
September 29, 2023
Will be driving 20 minutes rather than 5 to get service because they just don't care. Not my first bad experience there but kept going back and now I am done. Made an appointment, when I arrived they told because they just don't care. Not my first bad experience there but kept going back and now I am done. Made an appointment, when I arrived they told me the person should have told me my car would not even get looked at until Tuesday or Wednesday and it was a Friday. Asked if I could just come back then instead of leaving it now and said no. Not helpful, seemed bothered I was even there and had a concern with my car. When I called another dealer they were very helpful, would also be a couple days but said they will make sure I have a ride or rental and will not be without a car. More
by MH
Employees Worked With
Chris Graham, Dave Carlisle, Dean Decker, Mike Weinstein, Tim Ferrin
September 14, 2023
Buyer beware! Lindsey Garland made the process easy. But now wont return a phone call requesting service records. NOBODY will return a phone call for a simple Lindsey Garland made the process easy. But now wont return a phone call requesting service records. NOBODY will return a phone call for a simple request Fast fwd 8 months - Transmission went. Supposed to be covered by warranty (that I paid thousands for) - EXCEPT .. The maintenance schedule was not followed prior to my ownership, therefore my warranty claim was denied! The warranty I paid thousands of dollars for is not worth the paper it is written on! What makes it worse, is NOBODY will return a phone call. Buyer beware!!! More
by CO
Employees Worked With
Lindsay Garland
August 20, 2023
This is the worse dealership I’ve ever dealt with I got a 46,000 dollar jeep brand new off the lot from them and I got flat tire and dealer forgot to give me my tire and wheel lock I had to tow my car at 2 i 46,000 dollar jeep brand new off the lot from them and I got flat tire and dealer forgot to give me my tire and wheel lock I had to tow my car at 2 in morning Beth from outta pocket for 580 dollars and the dealership was notify next day and didn’t even care they ignore the fact I lost all that money all they try to do was sell me a new car instead of giving me my wheel lock More
by Fadyabdal
Employees Worked With
Jason elefanfe
July 20, 2023
LaFontaine is the worst dealership I have ever dealt with; ever! I purchased my 2020 Nissan Armada on January 28 2023 prox and I do not have all the closing documents promised. The vehicle has several d with; ever! I purchased my 2020 Nissan Armada on January 28 2023 prox and I do not have all the closing documents promised. The vehicle has several defects that were not disclosed. The should lose their dealers license. More
by rcs10107
Employees Worked With
Ted Kress, Steve Smith the sales manager-intimidator, John Rossi-general manager
June 26, 2023
Do not buy a car from this place! I went in, back in September, to get some information on a new car, my lease was up in August of this year. I was given some information, but my sale I went in, back in September, to get some information on a new car, my lease was up in August of this year. I was given some information, but my salesman was more interested in my current car. He talked to me about buying out the lease. I told him that I did not want to do that due to the fact that I could have negative equity on the car when it came time to buy the new car. He assured me, five different times, that there would be no issue. The type of loan that I have would just drop off when it came time to buy the car. I decided to go this route due to what he verbally told me. When it came time to buy, what should have been my dream car, I was not able to do it due to what I owed on my car, it has $10,000 of negative equity. I then went to three other dealerships, two Chevy dealerships and a different Jeep dealership. I was told that the guy, who lied to me about buying out the lease did it just so he could get a sale. He had no plans on working with me to get a new car, he just wanted a quick sale. One of the dealerships told me that I'd need at least $11,000 to be able to get out of this car. The issue that I now had was the fact that I was never offered a warranty, since I had planned on getting a car around this time so I had a choice of keeping this car and hoping it doesn't breakdown/need an expensive fix or purchase a new car and deal with the much higher monthly payment. I ended up going with the newer car and now have an extremely higher payment. I went from being in a position of finally being able to buy my dream car to an absolute nightmare thanks to this deceitful car dealership. Again, stay far away from this place. More
by Andy
Employees Worked With
Alex
May 26, 2023
I’m not sure if the entire dealership is incompetent or just the salesman I worked with. Apparently turning over a sheet of paper to find an accurate number is more than he can handle in his busy busy day. just the salesman I worked with. Apparently turning over a sheet of paper to find an accurate number is more than he can handle in his busy busy day. This resulted in me taking time off work and driving all the way over to his dealership to be presented with numbers 25% different than what was quoted. His response to me not being happy with having to come all they way down there in order to find this out was to shrug and walk away. Quality customer service over there. I like this dealership when it was Shuman, where we had leased vehicles for 15 years. I guess my business will go the way of the Shuman name, not that they will care, obviously. More
by Unhappy in Walled Lake
Employees Worked With
Frank
March 23, 2023
Jordan was very professional and well-mannered while assisting me with getting my new car. He really went above and beyond to make the whole buying process easy for me. I highly recommend the Lafontain assisting me with getting my new car. He really went above and beyond to make the whole buying process easy for me. I highly recommend the Lafontaine Dealership in Walled Lake the whole staff that was there at the time was very professional and polite through the whole process. My kids and I love our new car! More
by dpittsmi
Employees Worked With
Jordan
March 01, 2023
I purchased a vehicle on January 27, 2023. They delivered my 2020 Nissan Armada in 01/31/2023 with a promise that i would receive all my signed paperwork in a day or two. Today is the 33rd day They delivered my 2020 Nissan Armada in 01/31/2023 with a promise that i would receive all my signed paperwork in a day or two. Today is the 33rd day of the purchasing process and I do not have any of the necessary signed documents and NO ISPPECTION REPORT THEY SOLE ME ON 80+ POINT INSPECTION AND NO SAFETY INSPECTION. THEY ALSO CHARGED ITEMS TO MY LEASE TURN IN AFTER IT WAS SIGNED OFF BY ME ON 01/31/2023. IT HAS BEEN 2 WEEKS SINCE I RECEIVED ANY COMMUNICATION, TEXT, VOICE, EMAIL OR SNAIL MAIL. I have purchased more than 50 new vehicles in teh past 40 years but this the first this is the first used vehicle since 1970. I am 80 years old and I assume they think they are cute and I will not do anything about this. I was distracted during the purchase event on 01/27/2023 to answer a call from a Brother Marine who served in Vietnam era with me. They were pulling the wool over my eyes. He died tragically within minutes of the call. I Minister and help several dozen Veterans and others who need help. I see CARMA HEADING TOWARD LAFONTAINE OF WALLED LAKE. I am an expert in forensics and I smell Nefarious activity which I believe will surface. This is the most disorganized, chaotic and dishonest car dealer I have ever had the unfortunate experience with. May God have Mercy on the salesman, sales manager and clueless/corrupt general manager. Only a person that is deaf, dumb, blind and stupir would run an operation like this unless they are profiting from the chaos. It sickens me to even thing of this outfit! Sincere regards, Robert C Simpson, PhD, DSc More
by rcs10107
Employees Worked With
Ted Kress, Steve Smith the sales manager-intimidator, John Rossi-general manager, Steve Smith
December 22, 2022
Jessica and Rob worked with me to find a vehicle and helped me through the purchase process. Both are professional, friendly and really wanted to earn my business. I will send customer their way. I appr helped me through the purchase process. Both are professional, friendly and really wanted to earn my business. I will send customer their way. I appreciate the customer service and recommend customers visit this dealership. More
by gary
Employees Worked With
Jessica and Rob, Anthony Babby
