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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Walled Lake, MI

4.3
5,929 Reviews

1111 S Commerce Road

Walled Lake, MI

48390

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Showing 5,929 reviews

January 19, 2017

Mike Yezak- best salesman This is my second Jeep I've leased. Mike sold me my first, and there was no question that I would shop around. When my lease exp, I came directly back More

by Jen W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yesak
Jan 23, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Jen, thank you for sharing this awesome feedback on your leasing experiences with Mike! We're so glad to see that he was able to exceed your expectations during both transactions and find the right Jeep in your price range! Congratulation on your latest vehicle and we look forward to working with you again in the future!

January 19, 2017

Does not communicate, slow Never contacted me. Wasted many days. Did not repair car correctly had to take back in. Damaged whole side of my car in the process. More

by krmoser17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
mike, kyle
Feb 13, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for taking the time to post your comments, our goal is to review all customer comments as it helps us make changes in our process to better serve our great customers. I’m sorry for the confusion however our service department was keeping the owner of this vehicle informed throughout the entire process. I’m very sorry you were not informed as well. The vehicle has been returned and we believe everything has been completed to the owner's satisfaction. Please let our service department know if you have any additional questions or concerns. (248) 669-2010… service1@shumanjeep.com Have a great day!! Sincerely, Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram SRT

January 17, 2017

2017 Dodge Durango Great overall experience. Prompt communication, clear pricing and option outlines, and not pushy sales-speak that you can expect from most dealers. No More

by Ghattas Shatara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dalsasso
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for sharing your experience with us, Ghattas! We're happy to hear that Tim provided you with such great service. He is certainly an asset to our team. We appreciate your recommendation, and hope to see you again in the future. Enjoy your new Dodge Durango!

January 17, 2017

Outstanding and Value for the 2017 Dodge Durango Greg Jacobs did an outstanding job and worked hard to get be a good value on my 217 Dodge Durango. He was patient and explained the options thoroughly More

by PCMatthes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg and Christine Jacobs
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for the kind words about Greg! We're delighted to hear what good service he provided you. We hope you'll keep us in mind for any future care needs, and congratulations on your new Dodge Durango!

January 15, 2017

The Best! What a great dealership! Everyone there was so kind and welcoming. Our salesperson was amazing. We did a bit on the phone in advance, went in the next More

by Renee7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ormsbee
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Renee, we are thankful for your kind words, but we are even more happy with your experience with us! We are glad your time with us was well spent, and we hope you come back and visit us again soon!

January 15, 2017

Great Experience Leasing our Pacifica Steve Knapp was a pleasure to work with. He is very knowledgable, cares about his customers, explains things in detail and very professional. He also More

by Karamjit Peeran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Knapp
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you, Karamjit, for your kind words and thoughtful review. We are glad Steve went above and beyond to give you assistance and we hope that experience brings you back to work with us again!

January 14, 2017

Great Jeep Buying Experience Worked with Jeremy to purchase a Jeep. He was very accommodating and worked the delivery to fit in when we returned from out of town. Love the new J More

by Jeep1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cheaney
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you for the review! We are glad to hear that not only did you have a great experience with us, but that you also love your new Jeep! Take care and stop in any time!

January 14, 2017

Great Buying Experience I worked with Joe and I am very happy with my buying experience. I had 2 new cars exactly what I wanted as soon as I could get my part in place. (Ins More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nicles
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

We are thrilled to hear about your experience with us Lynn! We are glad Joe was able to take such great care of you. Thanks again and we hope you work with us in the future!

January 13, 2017

Easiest car buying experience I worked with Christine and did everything over the phone. She went above and beyond. simplest and easiest experience I've had buying a car! More

by GregN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Jacobs
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Thank you, Greg, for letting us know how we are doing! We are thrilled Christine was able to take such great care of you and we hope to work with you again soon!

January 13, 2017

Very helpful! We came in needing to get into a specific vehicle quickly. Steve was a great salesperson! He was knowledgeable, friendly and helpful! Would recommend More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Macguire
Jan 18, 2017 -

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake responded

Beth, thank you very much on letting us know how we are doing! We agree that Steve is a great salesperson, and we are glad he went above and beyond to assist you. Thanks again and visit us again soon!

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