LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

They ripped off my son and didnt fix his bumper that was needing a clip. They put in writing when we bought. I called over 30 times and was put on hold for over 20 minutes with no pick up or hung up on. I needing a clip. They put in writing when we bought. I called over 30 times and was put on hold for over 20 minutes with no pick up or hung up on. I contacted better business bureau and the dealership lied and said they tried to call and text. That was a lie. I even called and left 4 messages after the fact. They kept us at dealership for over 5 hours with almost 3 hours after finance was completed. They wanted to wash the truck for us and kept misplacing truck and when I asked where it was(4 times) manager would never get back to me. My salesman went and got a shave and a haircut while we were there. MAKE SURE YOU GET ALL STUFF DONE BEFORE YOU LEAVE. Thought u could trust especially that I had in writing but I was wrong. Hope they are happy with themselves this was my sons first vehicle and they made it a miserable experience over a bumper clip. Will never go he again not a fan of dishonest people. Dealership was ver slow by the way 2 customer other then me while I was there. Seem it was more important to chat with co workers then care for customers. More

Avoid this dealership like the plaque! They lie, cheat, and steal! Anything to make a sale! They do not stand behind their promises, I trusted them and now months later it is costing They lie, cheat, and steal! Anything to make a sale! They do not stand behind their promises, I trusted them and now months later it is costing me a large sum of money. Completely unethical business practices! They should not be in business! Read the reviews, read the complaints with the better business bureaus. This dealership needs to be put out of business! Save yourself the aggravation, save yourself the money they will steal, choose another dealership that values your business and takes pride in what they do. I have leased and purchased vehicles for over 20 years with Chrysler dealerships and have never encountered the degree of carelessness and dishonesty as with Lafontaine Walled Lake. Your dealership and management are pathetic! More

My experience with LaFontaine Walled Lake has been a nightmare from the start. I purchased my vehicle end of June 2023. I had an amazing saleswoman and salesman, Tim and Rayna, who picked out a wonderfu nightmare from the start. I purchased my vehicle end of June 2023. I had an amazing saleswoman and salesman, Tim and Rayna, who picked out a wonderful vehicle for me. They made the process easy and went above and beyond with assisting me. Two weeks into owning this vehicle, driving on the freeway, my tire came off. I pulled into a Belle Tire and the associate told me that my lug nuts were not tightened properly when the dealership replaced my brakes and they had eroded Into my tire. The sales manager, Bryce, refused to return and or answer my phone calls and they left me stranded playing phone tag for 5 hours until I had the car towed myself to the dealership to be looked at myself. When I arrived Ryan, a very nice service associate, assisted me and personally took me to the GM, Jon. Jon was unaware of my situation which made me extremely disappointed because it showed Bryce didn’t even care to ask about my situation. Jon is great at his job and within 10 minutes he had looked at my vehicle, ordered the parts, and got me in a rental. The dealership covered a $3000 repair, as they should, since it was a result of their negligence. Fast forward to now, November 2023, I take my vehicle in for its complimentary oil change. It takes over 2 hours, I get a 19 second video of my transmission having an oil leak which was never addressed on my paper work or verbally, and once I drove it off the lot, my hood popped up because it wasn’t even closed all the way. This was on a Friday. The following weekend, my vehicle starts acting up and my car is having trouble turning left and is making a terrible rubbing/ squeaking sound. I call the following Monday, I make an appointment for the next day, and I drop it off at my appointment time, 7:45am. It has now been a whole day, they are almost closed, and I have not received one phone call or update on the status of vehicle. I have called and been sent to voicemail, have only reached a real person once, and I think it’s very disrespectful that I can’t even get a hold of the establishment to just get confirmation that they plan to keep it longer. Obviously it is an inconvenience to be without a vehicle but it’s very frustrating that I can’t even get a curtesy phone call to let me know if they even looked at my vehicle so I can at least make arrangements in the meantime as this is my only form of transportation and I do not live near any family or friends to assist me so I am relying on Ubers. I have consistently had issues with communication and the service of my vehicle, never the car itself. When they say you are apart of the family, it’s almost like a slap in the face because I had been ignored, disrespected, and they have shown that they do not care about you or your experience, just doing a half xxx job in serving your vehicle and pushing you out the door. Never take your vehicle to get serviced at this location unless you want to be ghosted and have to wait a days worth of time to even hear about what’s going on or what’s going to happen next. Oh, and having to bring it back after having it serviced because there’s more issues than you had before and we’re not made aware of. More