LaFontaine Chrysler Dodge Jeep RAM of Fenton

Not Lafontaine standards Diane Stack service personnel greeted me with financial charges up to $500,00 for replacing my def fluid system. My truck is a 2014 350 dually Dodge R Diane Stack service personnel greeted me with financial charges up to $500,00 for replacing my def fluid system. My truck is a 2014 350 dually Dodge Ram 6,7 liter etc. . In 2016 Dodge recalled this def system which had kinks. Plus, I have a $2;000,00 warranty. After a meeting with the general manager it was decided that the procedure would not cost me. The mechanic claimed to have fixed the problem after two days. I drove ten miles and my engine light came on. When I returned to the dealership Diane informed me that fixing the problem would take a week or longer, because they only had one diesel mechanic. Over 3 weeks later I picked up my truck and I was charged a $100.00 deductible fee. I paid the fee and 25 miles down the road the problem was back. I took my truck to anther Dodge dealer and they informed me that the def issue was a recall item and I should not have been charged. They fixed the issue in two hours at no charge. While I was waiting for Lafontaine Fenton Dodge for over 3 weeks I needed to request Diane Stack several times to please keep me informed. I have written and called Lafontaine administration, but evidently they are not interested in keeping me as a customer for over 30 plus years. My wife also has been and is a long term customer. How many customers will need to move on for these problems to disappear? More

JeremyFan#1 I leased my first vehicle with Jeremy in 2011 and he was the only person who took me seriously at the time. I just leased my fourth vehicle with him a I leased my first vehicle with Jeremy in 2011 and he was the only person who took me seriously at the time. I just leased my fourth vehicle with him and my mom and sisters have all leased with him more than once. He is so knowledgeable and professional. I honestly consider him an extended member of the family. He checks on me throughout the year and has always made the car buying experience fun and not scary. Please visit Jeremy at Lafontaine. You will not be disappointed. More

Great place to buy a new vehicle We had one of the best experiences with purchasing a new vehicle here at LaFontaine Jeep in Fenton, MI. Back in January of 2018 my parent's vehicle wa We had one of the best experiences with purchasing a new vehicle here at LaFontaine Jeep in Fenton, MI. Back in January of 2018 my parent's vehicle was hit from the rear and the insurance company wrote it off as a total loss. My parents are senior citizens and did not understand everything. I began searching for a new SUV for my mom because that is what she wanted. LaFontaine advertised a great price on a Jeep Compass. When we arrived the dealership was extremely busy so the receptionist put us in contact with Jeremy Cheaney. Jeremy let us test drive the Compass and the Jeep Cherokee, this is while he was dealing with two other customers and one was a delivery. Jeremy was able to go over the options and explain the features and price of both vehicles. In the past, my parents had bad experiences with dealerships from not disclosing the interest rates to not disclosing the monthly payments. They were very cautious however Jeremy was very up front with everything. Most importantly Jeremy Cheaney displayed a high level of respect to myself and my parents. Jeremy worked with their insurance company to get the previous vehicle's final payment and settlement expedited, which sped up the new purchase process. On the day of delivery, I had a list of questions about options and services, needless to say the Business Manager Steven Knapp answered all of them. Steven gave my parents the protection of an extended warranty up until the vehicle is paid off and gap insurance. Two things we definitely wanted. Steven was also very up front and explained each and every sheet of paper in the deal, even if it didn't have to be signed. This dealership looked out for us, even the little things. They made us feel like customers were important. We passed many dealerships between Hazel Park and Fenton, it was definitely worth the trip. They even arranged for a loaner when the vehicle had to be taken in for a minor door lock repair after a local dealership had the vehicle the entire day and did not repair it. By far this is one of the best, if not the best dealership in Michigan hands down. My parents are most pleased with their 2018 Jeep Cherokee from LaFontaine!!! More

Great experience We had Jeremy Trent as our sales associate while looking for a new Jeep Grand Cherokee. He not only found the perfect one for us, but did it it a time We had Jeremy Trent as our sales associate while looking for a new Jeep Grand Cherokee. He not only found the perfect one for us, but did it it a timely matter and was very polite. More

My 1st Jeep!! Was in the market for a new car, was very undecided to lease or buy.. John Pitoniak was our salesman who very very patient, knowledgeable and professi Was in the market for a new car, was very undecided to lease or buy.. John Pitoniak was our salesman who very very patient, knowledgeable and professional.. good down to earth kind of guy! He helped us make the transition easy and flawless.. today I am a happy gal in my new Jeep Compass! Thanks a John, Amber and Dan Lazar.. you all were very helpful! More

Wonderful people! Everyone was very nice and easy to work with. Thank you John Pitoniak for making it easy to purchase a vehicle. I would buy another vehicle from LaFon Everyone was very nice and easy to work with. Thank you John Pitoniak for making it easy to purchase a vehicle. I would buy another vehicle from LaFontaine. More

Jeremy and LaFontaine were Fantastic!! I was on the market for a new car and was interested in a Jeep. I went to a dealership down in Bloomfield Hills and they were not very help or inform I was on the market for a new car and was interested in a Jeep. I went to a dealership down in Bloomfield Hills and they were not very help or informative. After that experience, I was not planning to continue shopping for a Jeep, but decided to give it one more shot at LaFontaine. Jeremy was patient with me and worked incredibly hard to get me the best deal on the exact car I wanted. He was always responsive to questions either in person, or via text and email. He kept me up to date with the status of my vehicle and the purchasing process in general. Jeremy and the entire staff ad LaFontaine were fantastic and made my car shopping experience really enjoyable. Thank you Jeremy for all your hard work!!! More

All set and ready to go. I was shopping for a new car for my wife and I shopped online before going to a dealership to actually look at a vehicle. I received a text from Jere I was shopping for a new car for my wife and I shopped online before going to a dealership to actually look at a vehicle. I received a text from Jeremy Trent a day later saying that he found the exact car I preferred and we set up a meeting to look at the vehicle. I previously filed a pre-approved application before going and when I got there Jeremy had everything ready and primed to show my wife and I. Two hours later we drove away with the car with a reasonable price. Jeremy treated us Luke family and was very hospitable while my wife and I looked around. I appreciate the effort he put forth to get my wife and I what we were looking for. More

Bought a new Jeep I knew I was interested in a Dodge or Jeep so visited La Fontaine. Jeremy spent time listening to what I wanted and took me on a couple of test drives I knew I was interested in a Dodge or Jeep so visited La Fontaine. Jeremy spent time listening to what I wanted and took me on a couple of test drives. When I wanted a vehicle color they didnt have, they went out of their way to get one from another dealer, even tho it was quite a distance away. I was in my new car within a couple of days, and Jeremy made sure the process of turning in two cars and getting the new car prepped was quick so I was done within the time range he gave me. More