LaFontaine Chevrolet Buick GMC St. Clair

DO NOT TAKE YOUR CAR HERE FOR SERVICE. I needed a replacement for an engine thermostat and took it in. Steve in service said 2-3 days for a quote. Numerous calls and voicemails later, i I needed a replacement for an engine thermostat and took it in. Steve in service said 2-3 days for a quote. Numerous calls and voicemails later, it took them 9 DAYS just to get me a quote! And the quote was for $2000. I brought it to a local mechanic who quoted me same same for $280 for the same fix. On top of it all, they charged me $350 just for looking at the car. Spoke with service manager Troy who did not care at all and was annoyed by my concerns and complaints. Save yourself time and money and go literally anywhere else. Service has gone down hill since Lafontaine took it over. More

Steve from the service department took great care of me and my vehicle. Steve found me a loner car while mine was in service and I really appreciate the timely follow thru calls to keep me informed of the and my vehicle. Steve found me a loner car while mine was in service and I really appreciate the timely follow thru calls to keep me informed of the progress. Thanks again! Kim Herndon More

Sales person Mark T is the best ever. So I don’t want him to get a negative remark. But the service department on the other hand since switching from st Clair Chevy to Lafontaine is horri So I don’t want him to get a negative remark. But the service department on the other hand since switching from st Clair Chevy to Lafontaine is horrific. 4 hours for an oil change 2 twice with 2 different vehicles. Then they forgot to reset something which caused error readings and had to go back. Then took truck in for service was given an appointment for 1 week later but then the truck sat on the lot for 4 days before even being taken into the bay to get repaired. 8 days later truck was done for a simple alignment and tire rotation. Bad, bad, bad. RUN!!! More

Eric Gonzalez is AMAZING! He threw out the red carpet and went above and beyond his job to make us happy! I recommend him and this dealership He threw out the red carpet and went above and beyond his job to make us happy! I recommend him and this dealership More

Drop my Buick cascada off for a squeal noise coming from engine.Took first appointment because we were there on vacation. They said it would be 2 or 3 days to fix. We ask for a loaner car which they denied engine.Took first appointment because we were there on vacation. They said it would be 2 or 3 days to fix. We ask for a loaner car which they denied because we lived in Ohio. They were very good about taking us to port Huron to rent a car.The rent cost 222.00 one way to our home in Toledo. They promised us they would call with up dates. That’s a joke . We called everyday and left messages . No return calls. Left messages with service manager and our service man. After 2 weeks and no news I dialed straight to service and got a very nice lady named Shelly.She helped me talk to different people who all gave me a different story. Shelly and I became friends on a first name basis.Needless to say this went on for 5 weeks before they said my car was ready. 5 weeks without a car is a long time.when they said 2 or 3 days. Plus we had to get a ride back to dealership from our home. This was not a good customer experience.. More

This was by far the worst experience I have ever had with a service department. The motor blew in my 2015 Silverado. I took it to lafontaine to get it replaced. Got a quote and a time frame. They told me $8, a service department. The motor blew in my 2015 Silverado. I took it to lafontaine to get it replaced. Got a quote and a time frame. They told me $8,900 and 2 weeks to do the job. 106 days later and a price of $10,000 I pick it up just to find the check engine light is on. The reason they gave me for the price difference is and I quote “we added a few things”. The real reason is they broke the fuel rails and charged me for it. They also tried to give me a warranty of only 1 year when the warranty was supposed to be for 3 years. For the inconvenience they replaced my 02 censors at no charge but that wasn’t the issue with the truck. So now 113 days into it I have a truck back that still isn’t fixed. They really don’t have a clue over there at Lafontaine of st clair. More

oil change always have a very helpful experience and the dealership is very clean. Sometimes I have to wait a few minutes because everybody is busy. Thank you always have a very helpful experience and the dealership is very clean. Sometimes I have to wait a few minutes because everybody is busy. Thank you More

Sales Rep Tim Block was an exceptional salesperson. He was very conscientious and called when he was suppose to and followed up on what I asked him to. I reco Tim Block was an exceptional salesperson. He was very conscientious and called when he was suppose to and followed up on what I asked him to. I recommended him to my son. More

Oil change and coolant flush. Very helpful service department and timely repair. Waiting area was very clean. Will be back again for further service. Would recommend this dealershi Very helpful service department and timely repair. Waiting area was very clean. Will be back again for further service. Would recommend this dealership to all family and friends. More

Better than expected Was very pleased with the salesperson and result in the purchase! Salesperson answered all my question and explained all of the unexpected purchase pr Was very pleased with the salesperson and result in the purchase! Salesperson answered all my question and explained all of the unexpected purchase processes and delivered as projected! More