LaFontaine Chevrolet Buick GMC St. Clair

Drop my Buick cascada off for a squeal noise coming from engine.Took first appointment because we were there on vacation. They said it would be 2 or 3 days to fix. We ask for a loaner car which they denied engine.Took first appointment because we were there on vacation. They said it would be 2 or 3 days to fix. We ask for a loaner car which they denied because we lived in Ohio. They were very good about taking us to port Huron to rent a car.The rent cost 222.00 one way to our home in Toledo. They promised us they would call with up dates. That’s a joke . We called everyday and left messages . No return calls. Left messages with service manager and our service man. After 2 weeks and no news I dialed straight to service and got a very nice lady named Shelly.She helped me talk to different people who all gave me a different story. Shelly and I became friends on a first name basis.Needless to say this went on for 5 weeks before they said my car was ready. 5 weeks without a car is a long time.when they said 2 or 3 days. Plus we had to get a ride back to dealership from our home. This was not a good customer experience.. More

This was by far the worst experience I have ever had with a service department. The motor blew in my 2015 Silverado. I took it to lafontaine to get it replaced. Got a quote and a time frame. They told me $8, a service department. The motor blew in my 2015 Silverado. I took it to lafontaine to get it replaced. Got a quote and a time frame. They told me $8,900 and 2 weeks to do the job. 106 days later and a price of $10,000 I pick it up just to find the check engine light is on. The reason they gave me for the price difference is and I quote “we added a few things”. The real reason is they broke the fuel rails and charged me for it. They also tried to give me a warranty of only 1 year when the warranty was supposed to be for 3 years. For the inconvenience they replaced my 02 censors at no charge but that wasn’t the issue with the truck. So now 113 days into it I have a truck back that still isn’t fixed. They really don’t have a clue over there at Lafontaine of st clair. More

oil change always have a very helpful experience and the dealership is very clean. Sometimes I have to wait a few minutes because everybody is busy. Thank you always have a very helpful experience and the dealership is very clean. Sometimes I have to wait a few minutes because everybody is busy. Thank you More

Sales Rep Tim Block was an exceptional salesperson. He was very conscientious and called when he was suppose to and followed up on what I asked him to. I reco Tim Block was an exceptional salesperson. He was very conscientious and called when he was suppose to and followed up on what I asked him to. I recommended him to my son. More

Oil change and coolant flush. Very helpful service department and timely repair. Waiting area was very clean. Will be back again for further service. Would recommend this dealershi Very helpful service department and timely repair. Waiting area was very clean. Will be back again for further service. Would recommend this dealership to all family and friends. More

Better than expected Was very pleased with the salesperson and result in the purchase! Salesperson answered all my question and explained all of the unexpected purchase pr Was very pleased with the salesperson and result in the purchase! Salesperson answered all my question and explained all of the unexpected purchase processes and delivered as projected! More

Best dealership! Always a pleasure when needing service on my vehicle. Exceptional dealership and Cindy is the best! I have been going here for years and will continue Always a pleasure when needing service on my vehicle. Exceptional dealership and Cindy is the best! I have been going here for years and will continue, even though it's 50 minutes from home. More

OIL CHANGE AND TIRE ROTATION EVERYONE WAS FRIENDLY, COURTEOUS AND RIGHT ON TIME. I REALLY APPRECIATE THE CAR WASH BECAUSE MY TRUCK REALLY NEEDED IT. VERY HELPFUL ANSWERING MY QU EVERYONE WAS FRIENDLY, COURTEOUS AND RIGHT ON TIME. I REALLY APPRECIATE THE CAR WASH BECAUSE MY TRUCK REALLY NEEDED IT. VERY HELPFUL ANSWERING MY QUESTIONS AND I WILL DEFINITELY GO BACK AND WHEN IT IS TIME TO BUY A NEW VEHICLE ST CLAIR CHEVROLET BUICK GMC WILL BE MY DEALER! More

Very very pleasant !!! This was our first time to lease a car and Bob Prosser was superb !!! Bob answered lots of question, He's explanation was very clear and everything This was our first time to lease a car and Bob Prosser was superb !!! Bob answered lots of question, He's explanation was very clear and everything was on time. More

Loving my new Malibu! We are leasing our first Malibu and we are very happy. It rides nice and gets great gas mileage. If you are looking for a great sales person, Eric Dei We are leasing our first Malibu and we are very happy. It rides nice and gets great gas mileage. If you are looking for a great sales person, Eric Deising does a great job! He is very friendly and understood exactly what we were looking for and he was able to deliver it! More