LaFontaine Cadillac Buick GMC

I have been to others previously however NEVER had a more satisfying experience when buying a car. The treatment was well above expectations and the complete staff was consistently friendly. I think they may satisfying experience when buying a car. The treatment was well above expectations and the complete staff was consistently friendly. I think they may have stumbbled on the majic of true customer service. Jack Tyson Ann Arbor MI 48103 More

Exceptional Service, Professional, Timely,Honest and the best car buying experience ever hands down! My experience was truly hassle free. I must say that I am usually a very hard person to please and consid best car buying experience ever hands down! My experience was truly hassle free. I must say that I am usually a very hard person to please and consider myseIf a customer service guru,Garnell not only met my expections, he raised my standard of what a car leasing experience should be. I was ready for a painful dental experience and at the close of the deal I felt like had a day at the spa!!! The best part of the deal was the valet delivery of my new car, signing my documents at my kitchen table...Priceless! I will return without hesitation for my next car! Artissha Graves More

I live in Alaska and was looking for a very specific work truck to meet my needs. Out of 30 dealerships (5 near the Highland MI area) contacted in the lower 48 states Jeff was the only car salesmen who took truck to meet my needs. Out of 30 dealerships (5 near the Highland MI area) contacted in the lower 48 states Jeff was the only car salesmen who took the time to locate the specific truck I was requesting. He was able to show me the specs of the truck online and pictures of towing capacity placards. All of the other dealerships were more interested in having me come in and look at there inventory. Once I decided that the truck Jeff had found was the one I wanted to buy he had it shipped from Ohio. With this kind of service I would fly from Anchorage Alaska again to buy a vehicle from Jeff at La Fontaine. More

Kelli presented herself very professinal.She is very knowlageble of the vehicle and took the time to explain all the technical components. It was a real pleasure to deal with her and not feel pressured knowlageble of the vehicle and took the time to explain all the technical components. It was a real pleasure to deal with her and not feel pressured. More

We initially went to LaFontaine Cadillac to look at 2 to 3 year old used cars. Going into the New Car Cadillac side we were promptly greeted by Luke Field in New Car Sales. He was most willing to walk us ov 3 year old used cars. Going into the New Car Cadillac side we were promptly greeted by Luke Field in New Car Sales. He was most willing to walk us over to the used car side. On our way he pointed out a brand new 2012 CTS left over which matched our requirement exactly from a color/type point of view. When we commented we liked that one but thought it would be more than we were willing to pay,he said you may be surprised and had us take it for a drive. Upon our return he pointed out all the features related to new vs used and we negotiated price. We came to a most satisfactory situation. Through out the entire experience Luke was very friendly and helpful. Felt he had our interest at heart. The only reason LaFontaine did not get excellent across the board is we did not think the financial closer was at the top of her game. It is a great dealership! More

We started the process of purchasing our new Escalade with John Foglio. It was easy to deal with John and he really understood exactly what we needed. I am used to be passed around by the sale manager with John Foglio. It was easy to deal with John and he really understood exactly what we needed. I am used to be passed around by the sale manager at other dealerships, but John stayed with us and then we were joined by Rob Mouatt as he was out of town the day I came in to "look"...I nornally deal with Rob. They both worked with me like a team and I never felt like I had to wrap it up with one or the other...they were each excited for us and the new Escalade. The dealership is a green facility, it is inviting, friendly and a nice place to wait for your vehicle. The LaFontaine family is also very involved in community affairs, which is nice to know. This is my favorite dealership! More

Over the years my husband and I have purchased a lot of vehicles. When we decided it was time to replace my car we wondered if it was going to be like visiting a Dentist, necessary but painful. We looked a vehicles. When we decided it was time to replace my car we wondered if it was going to be like visiting a Dentist, necessary but painful. We looked at a lot of vehicles and had even visited a Buick dealer closer to our home in Genoa Twp. They ran us a copy of the current Add from the newspaper. NOT what we had in mind. We had heard that LaFontaine was a good dealership and decided to visit. WOW are we glad we did take the time to drive over. From the moment we entered your showroom floor we were treated the way a customer wants to be treated. We can't say enough good things about our salesman Garnell Woolridge. He was patient ,professional and just a real pleasure to work with in making this decision. We would recommend LaFontaine and specifically Garnell to all of our friends and family when purchasing a vehicle. Your dealership is beautiful and Garnell FAR exceeded our expectations!!! When we next need a vehicle we will be back to see Lafontaine and Garnell. Karen & Joe Waske More

Our salesperson, Jeff Chapel was very professional and helped us to obtain the perfect vehicle for our needs. LaFontaine dealership is the best dealership we have ever been to. It was very clean and comf helped us to obtain the perfect vehicle for our needs. LaFontaine dealership is the best dealership we have ever been to. It was very clean and comfortable and all the personnel we came into contact with were very polite and helpful. Jeff took us on a tour of the service area, and while we were waiting for our vehicle to be prepped, he purchased lunch for us. We were impressed by the fact that the dealership is a Green Building, serving the area with a minimal carbon footprint. More

Unlike most sales personel Tonia was great to work with, she helped me get what I wanted rather than what they wanted to sell me. she helped me get what I wanted rather than what they wanted to sell me. Thanks Tonia More

I called this dealership after another dealership wasn't able to work with me on the terms I needed. Mike was friendly, helpful and was easy to work with over the phone and by email, which was very m wasn't able to work with me on the terms I needed. Mike was friendly, helpful and was easy to work with over the phone and by email, which was very much appreciated. I feel like I got a good deal and am happy with my purchase. My only comment would be that when I had specific questions about the final sales worksheet that I needed to sign, the explanation was fairly vague and the manager (not Mike) wasn't able to explain it to me. This made me feel like I wasn't getting the whole story. Other than that, great experience! More