
LaFontaine Cadillac Buick GMC
Highland, MI
Filter Reviews by Keyword
By Type
Showing 934 reviews
We have purchased vehicles through LaFontaine in the past and have always been very pleased with their sales and service team. This time was no different other than the fact that De'Anna Parks-Bloom went AB and have always been very pleased with their sales and service team. This time was no different other than the fact that De'Anna Parks-Bloom went ABOVE and BEYOND to ensure that we were satisfied with our vehicle. The initiative that she took solidified that when we are in the market again for a Cadillac or GMC, LaFontaine and De'Anna are the people we're going to see. More
We drove 90 mile to purchase our vehicle from JARON.. he was AWESOME!..the service, pricing and experience is well worth the drive..will purchase ALL future vehicles from this dealership only..they went abo was AWESOME!..the service, pricing and experience is well worth the drive..will purchase ALL future vehicles from this dealership only..they went above and beyond our expectations ! More
Thank you Luke Field for helping us find the truck we wanted at a great price. Enjoyed the experience and my husband is now a GMC truck man. We both love our new truck. wanted at a great price. Enjoyed the experience and my husband is now a GMC truck man. We both love our new truck. More
My experience with Lafontaine and David Schlum was excellent. This was my first experience with Lafontaine and I'd say this was by far the best experience I've had buying/leasing a car. Usually this p excellent. This was my first experience with Lafontaine and I'd say this was by far the best experience I've had buying/leasing a car. Usually this process is long and complicated. David made it very simple and was knowledgable, friendly, and helpful. I'm very happy with my 2014 Cadillac ATS and I have David Schlum and Lafontaine to thank for that. More
Best experience in buying a new vehicle in my life of buying cars. Beau gave us a good deal no run around and found the car we wanted. He also spent one hour with us showing us how everything in the acai buying cars. Beau gave us a good deal no run around and found the car we wanted. He also spent one hour with us showing us how everything in the acaida worked. Most sales people do not know much about what they sell but he does. I will buy my next vehicle from him. More
My experience at Lafontaine was hands down the best is ever had while leasing a vehicle! I have been to a lot of dealerships in the past but based on this experience I feel all my future sales and service ever had while leasing a vehicle! I have been to a lot of dealerships in the past but based on this experience I feel all my future sales and service needs will be done at Lafontaine . I truly felt pampered and appreciated as a customer there! Casey was extremely helpful and knowledgable ! Casey listened to what our needs were and made it happen! I live my new terrain! All of the staff were friendly and ready to help in any way to be sure we were comfortable! I will recomend Lafontaine to everyone ! More
The lafontaine team was great. Tonia was extremely professional. The dealership is very nice with a cafe and comfortable areas to wait in while your deal is being processed. professional. The dealership is very nice with a cafe and comfortable areas to wait in while your deal is being processed. More
Mike Kessler was awesome! He knew I would be looking for a vehicle in the next 3 months and he also knew my price range. He called me out of the blue one morning and said "I have the car for you at the pri a vehicle in the next 3 months and he also knew my price range. He called me out of the blue one morning and said "I have the car for you at the price you want" and within hours I had turned in my car and received my new car in the exact color he remembered me saying I loved, weeks earlier! Thanks Mike Kessler for your remembering me without me even have to contact you. I ended up saving money and have a new car I love! Such wonderful, personal service! Kudos to Mike! Christine Peters proud owner of a new Verano! More
I found the vehicle on the Lafontaine Cadillac website. I drove to the dealership on Sunday night to look at the vehicle and fell in love with it. I called the dealership on Monday and asked to speak to a I drove to the dealership on Sunday night to look at the vehicle and fell in love with it. I called the dealership on Monday and asked to speak to a cadillac sales person and was transferred to Mary Ann Audette. She was very informative on the phone, giving me a price of the vehicle and what my approximate lease payment would be which I was interested in. I drove back to the dealership on Tuesday to get a better view of the vehicle in the day light. This time I went inside and met Mary Ann face to face. She remembered me and our conversation from the day before, very friendly and willing to help. I told her I really was interested in the vehicle but I needed to check to see what my insurance rate would be. She told me not to worry, she would hold the vehicle for me. I called her on Thursday, told her my insurance was taken care of, she instructed me how to fill out an application on line (I had never done this before). The website was very easy to follow. A representative called me back shortly after, said they had received my application and asked when did I want to pick up the vehicle? I told her Friday. Mary Ann called me back, said everything was ready, my insurance agent had contacted her and faxed all of the necessary information and I was all set to pick up my vehicle on Friday. On Friday, Nov. 15th, I arrived at the Lafontaine dealership, Mary Ann presented me with a gift and roses (never had this done before). She showed me my vehicle that was parked and ready to go but first I had to meet with the Finance Manager, Mike Walls, to complete the final paper work. He also was excellent. He explained all paperwork before I signed them, very helpful and friendly. He also was able to get me a "real" license plate instead of the temporary paper sticker (never has that been done before). I have driven cadillacs for approximately 25 years and have never received the outstanding treatment that I received from the Lafontaine employees. This is what I call a "Top of the Class dealership". Mary Ann walked me through the dealership, "beautiful". After she explained all of the vehicle technologies, I was ready to go. The entire process from the time I arrived until I left took approximately 1 hour. Excellent!! More
My experience with Tony Grimaldi was nothing less than 5 star. As a person with very little time Tony afforded me convenience and a seamless transaction. He was personable, professional, knowledgeable and star. As a person with very little time Tony afforded me convenience and a seamless transaction. He was personable, professional, knowledgeable and prompt. I highly recommend Tony and would purchase from him again. Michelle Mills More