LaFontaine Cadillac Buick GMC

Excellent Customer Service I worked with Jeff Chapel, he was excellent! He listened to everything I asked for, he was very responsive with my requests. I was working with a numb I worked with Jeff Chapel, he was excellent! He listened to everything I asked for, he was very responsive with my requests. I was working with a number of dealerships, which paled in comparison to the service I received from Jeff. Thanks Jeff!! I love my new Enclave :) Aimee Zak More

Ease of purchase! Everything was taken care of over the phone due to my brief illness. All done in a professional manner. Without the benefit of eye to eye contact Ton Everything was taken care of over the phone due to my brief illness. All done in a professional manner. Without the benefit of eye to eye contact Tonia Kelley was still able to save me $70.00 per month on my lease! More

Love this dealership! I hate buying cars, and find it to be a very stressful situation. Kelli Morland make this experience very enjoyable and she was very honest throughou I hate buying cars, and find it to be a very stressful situation. Kelli Morland make this experience very enjoyable and she was very honest throughout the entire process. We will be going back for all of our future car purchases! More

Great customer service! I can always count on Jeff Lewis. He is my service representative. He is professional, prompt and handles everything throughout the entire process o I can always count on Jeff Lewis. He is my service representative. He is professional, prompt and handles everything throughout the entire process of repairs. He always makes sure that i am satisfied and happy. Jeff is the reason that i bring my car to LaFountaine. More

collision shop i had hail damage took my trailblazzer to your collison shop.mike the manager was a excellent man he cared,he made me feel like a person not number,w i had hail damage took my trailblazzer to your collison shop.mike the manager was a excellent man he cared,he made me feel like a person not number,what a great service in the hard times from the hail damge,thank you again for a great peace of mind and your time,thanks again for everything .i highly recomened your company .tina More

SALES PERSON ; EXCELLENT, HARD WORKING SECOND CAR * THE SALES PERSON WAS EXCELLENT HE ADVISED WHAT I SHOULD DO FROM THE START I WENT THROUGH A BANK RUPTUCY AND WASNT TO SURE WHAT THE SALES PERSON WAS EXCELLENT HE ADVISED WHAT I SHOULD DO FROM THE START I WENT THROUGH A BANK RUPTUCY AND WASNT TO SURE WHAT TO DO BUT MR FARMER ADVISED ME TO WAIT TILL DONE WITH COURT AND I CAME BACK AND WAS PLEASED WITH EVERYTHING THEY DID IM VERY PLEASED WITH MY LACROSSE THEY EVEN BOUGHT ME LUNCH AGAIN THANK YOU DAVID ADAMS IF UR LOOKING FOR A CAR I RECOMMEND JP FARMER More

Amazing , Exciting & EASY!!!! Mike Walls & Henry of La Fontaine of Highland Mich absolutely Rock these guys are so nice & accommodating that made my lease with the beautiful 2014 C Mike Walls & Henry of La Fontaine of Highland Mich absolutely Rock these guys are so nice & accommodating that made my lease with the beautiful 2014 CTS COUPE SO EASY & took care of me & my needs answering all my questions & getting me the exact car I wanted with the best price possible ! These guys are full of energy & ready to make things happen! Henry sat with me in the hottest day of the summer explaining the navigation setting up my phone & onstar canceling my old car accounts registering my new car he was so sweet & patient all those new controls can get confusing for a gal ... Lol!! From the moment I walked in I was greeted people saying hello I was offered food & drink even that dealership is out of this world ! I even posted about it on my Fb & so many friends were saying how they all loved La Fontaine of Highland Mi & I even have reffered 3 people to Mike & Henry & I will always ! The best feeling is getting out of my beautiful CTS & people saying I have the most beautiful car on the road compliments everywhere I go it's great ! Thank you Cadillac & thanks MIKE & HENRY THESE GUYS ARE #1!! Jennifer Sporer More

LIARS I went in to purchase what I thought to be a really nice car. I called first thing Monday morning and set a test drive. I drove ALL the way out there I went in to purchase what I thought to be a really nice car. I called first thing Monday morning and set a test drive. I drove ALL the way out there then the salesman I was working with informed me that "Sorry you actually can't test drive it because of a recall." So, my question for starters is why wasn't I informed that when I called instead of wasting a trip. So I told him to call me when I could drive it. It took an entire week for him to call me, I passed up many good cars because I was waiting on this one. So, I went in and test drove it. After driving it about 10 minutes the power steering went out. So, I drove back to the dealership and informed my salesman. He made it obvious that he didn't believe me. But finally after a little dispute he had it checked out. He told me he'd have it fixed, so I decided to purchase the car. I drove all over creation between getting my loan, insurance companies, banks, etc. Finally I come back with the check. He said he'd call me when it was done, which is said could possibly be that very day. It was an entire week before he finally called me and told me they don't have the part in, and it will be a while. He could not even give me an estimation on when the part would arrive. He told me if the car wasn't ready by Friday he would get me a loaner car, he promised he would be able to do that for me if i came in Friday morning.(I knew he could not get me a loaner car because I was not 21+) So, first thing Friday morning I came in and he said to me "I cannot sell you this car" it was apparent he knew he was unable to sell me the car for a few days, but didn't have the courtesy to tell me. He was unable to sell the car because they didn't know what was wrong with the power steering. He kept saying "its not my fault" but there were a lot of things he did wrong, Every time I drove out to the dealership it was for a different reason than to my knowledge. I spent 3 weeks sitting on this car, I had to miss work to deal with this car. I had to pay interest on my cancelled loan, i missed an 8 hour day at work, and not to mention the entire tank of gas I used to drive all over the place for this car. That in the end it wasn't sold to me. NOT TO MENTION I CALLED THE SALES MANAGER TO TELL HIM ABOUT MY EXPERIENCE AND HE NEVER CALLED ME BACK More

My Experience My experience at Lafontaine Buick was great. Luke Fields is not only a very personable person to work with, but he took care of every detail possible My experience at Lafontaine Buick was great. Luke Fields is not only a very personable person to work with, but he took care of every detail possible for us and made the process of leasing our new vehicle flawless. Our experience the day we picked up our vehicle was excellent. We could not get over the size of the dealership, the friendliness of the employees or the amenities offered to the customers. We have two GM vehicles in our home and will definitely be back to Lafontaine in the future. Thank you for making our experience so pleasant. More

Pleasantly Surprised :) I dropped my car off on Friday evening and it was fixed on Saturday, and I didn't even have an appointment. LaFontaine is my goto dealership. Great wo I dropped my car off on Friday evening and it was fixed on Saturday, and I didn't even have an appointment. LaFontaine is my goto dealership. Great work!! More