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LaFontaine Cadillac Buick GMC

Highland, MI

3.5
930 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 930 reviews

July 31, 2015

Always exceptional! I have purchased about 10 cars from this Dealership and had them serviced here also. I would not think of going to anyone else. I have the greatest sa More

by amklug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Akey, Todd Stone, Bill Feudale, Scott Hall, Mike Figurelle
Aug 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We couldn't be happier to hear that you've purchased 10 cars from us! We are not happy to hear about your service with our collision shop. I have passed along your message to the appropriate people to make them aware of this. We are sorry. We hope to see you the next time you're in the market to purchase another vehicle! Thank you, Shelbi Polidori. Customer Relations. LaFontaine Automotive Group.

July 31, 2015

Special Treatment There is a commercial currently on TV that shows children acting like adults who are frustrated by the service they receive. I believe it is an insura More

by From here the VUE is great
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Akey
Aug 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are so glad that your service experiences never come close to the commercial you see on TV! You will always be treated with courtesy and given individual care when you come to see us. That's how we strive to do business. I will be sure to pass along your wonderful review to Victoria and the rest of the service team. See you next time! - Shelbi P.

July 31, 2015

always a great experience. Both with service and sales Always a great experience with sales and service. Very friendly helpful knowledgable professional people to work with. I would recommend any family m More

by Annie19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul jordan, Anthony Grimaldi
Aug 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are so pleased to hear that you always have a great experience with us, whether it's in service or sales! I will be sure to pass along your message to the entire team. Thank you for taking the time to leave such a nice review. We appreciate it. - Shelbi P.

July 30, 2015

Awesome service! They did everything they could to find the car I was looking for. Gave me a great deal on my trade in and new Buick Enclave. They communicated very we More

by Rose Young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kessler, Mike Walls
Jul 31, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! Thank you for taking the time to leave such a great review - we enjoy hearing about your experience! I will be sure to pass along your message to the entire team. Enjoy your new Enclave and welcome to the family. - Shelbi P.

July 29, 2015

service of vehicle great fast service Jeff Lewis in the service department rocks!!!!!! He always goes that extra mile for me I will send everyone I know to see him More

by skeetmissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Lewis
Jul 30, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are so glad that Jeff exceeded your expectations and went the extra mile for you! That's how we strive to do business. I will be sure to pass along your message to the team. We look forward to seeing you next time. - Shelbi P.

July 29, 2015

Summary M. Blazy was a very polite and considerate person. The service was excellent and done in a timely manner. A great dealership over-all!! L. Laffert More

by lorri10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Blanzy
Jul 30, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are so glad that your service experience was excellent and done in a timely manner. I will be sure to pass along your message to the entire team. We look forward to seeing you next time! - Shelbi P.

July 29, 2015

I Wish I'd Found LaFontaine Sooner! I have had my ATS since December, 2013 and have had it into the Cadillac dealer I leased it from -- based on the experience with the other dealer, I w More

by MWC123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradley
Jul 30, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are so glad you found us and we were able to change your entire attitude about Cadillac! I will be sure to pass along your wonderful message to the entire team! Thank you for taking the time to leave a review - we enjoy hearing what you have to say! Enjoy the new ride! - Shelbi P.

July 28, 2015

Very smooth straight forward transaction Pleasant experience no hassle deal. Everyone I have had contact with have been knowledgeable , friendly, and straightforward. This was my third trans More

by Okibwa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Chapel
Jul 29, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are so glad to hear that you plan on seeing us again! Happy that your experience was pleasant and hassle-free. That's how we strive to do business! I will be sure to pass along your message to our team. See you next time! - Shelbi P.

July 28, 2015

great service had wonderful service it was fast and friendly and free coffee or pop. I also had a free car wash while i was waiting. could not ask for a better oil More

by deermaster62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bright
Jul 29, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are glad you enjoyed your complimentary beverage! I will be sure to pass along your wonderful message to our service team! We look forward to seeing you next time. - Shelbi P.

July 28, 2015

Good Service! Made an apt., got a ride home right away, got a call with the bad news about needing new rear brakes on my 2002 Buick Century, agreed to get it done, More

by 2002 Buick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Langmaid
Jul 29, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! So glad that your service experience with us was timely and quick! I will be sure to pass along your message to our service team! We look forward to seeing you again - for your next oil change of course. - Shelbi P.

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