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LaFontaine Cadillac Buick GMC
Highland, MI
930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 930 reviews
August 03, 2015
Would NOT recommend to others! Lafontaine Highland location is by far the worst car dealership we have ever had to deal with. Horrible customer service and they do not value there c Lafontaine Highland location is by far the worst car dealership we have ever had to deal with. Horrible customer service and they do not value there customers enough to even return phone calls. We will continue to find another dealership for future purchases. More
by Mn sprague
Employees Worked With
Tarence Hodges, Tony Castiglione
Helpful August 03, 2015
Warranty work; Squeak, Check Air Bag, New Noise in HVAC Squeak was not fixed. Claimed tools is rear storage bin was issue. Removed tools from vehicle and same squeak in 2nd row seating area. Car given to Squeak was not fixed. Claimed tools is rear storage bin was issue. Removed tools from vehicle and same squeak in 2nd row seating area. Car given to me with parts and tools in 2nd row behind driver seat. Left Dealer, half way home Dealer called and said to come back. Driver Seat was not fully bolted to floor. New Noise in HVAC, told system was checked, but noise still there. 2nd Service person gave a free coffee coupon for my trouble, "big deal" considering I was 10 miles away and wasted gas on 20 mile round trip. More
by bates1956
Employees Worked With
Taylor Bradley
August 02, 2015
Recall service repair. Very good service,went above and beyond what I was expecting.Jason in service was excellent . A-1 class dealership. I now have a favorite dealership Very good service,went above and beyond what I was expecting.Jason in service was excellent . A-1 class dealership. I now have a favorite dealership ! THANK YOU VERY MUCH !!!!!!!! More
by maverick1
Employees Worked With
Jason Schlotta
August 02, 2015
great customer service the customer service rep was very helpful! I had my 3 children with me age 3,1,9months. And he gave us drink slips for the cafe. Which made the 45 min the customer service rep was very helpful! I had my 3 children with me age 3,1,9months. And he gave us drink slips for the cafe. Which made the 45 min oil change so much better because the kids were able to have a drink with the snack we got. They also love the children's TV in the small play area. The oil change was much faster than the last time we were here a few months back. Glad this visit was much faster and better. Travis was such a nice person. He asked if I needed any help getting the kids to the waiting room. And once our car was done he came back to get us, and let us know we were all set. Then her opened all the doors to help with the stiller, and offer to help me load the kids and the stroller in the car. I declined because I'm so used to do this on my own, but it was so very sweet of him to offer to help. Most people wouldn't care to help. I will keep coming back with this kind of service!!! A+ More
by BusyMommy
Employees Worked With
Travis Richardson
August 02, 2015
Best Service Around LaFontaine helped me with my service and I can say they have the best I have seen. My car was fixed, washed and delivered to me as my schedule was ver LaFontaine helped me with my service and I can say they have the best I have seen. My car was fixed, washed and delivered to me as my schedule was very busy. Hands down I will go back there when a new vehicle is needed and when I need more service. Great Job! Keep it up! More
by RonnyM
Employees Worked With
John Foglio, Michael Blanzy
August 01, 2015
Surprisingly disssapointed My husband and I previously purchased a GMC Sierra from the LaFontaine dealership in Highland. Our buying experience there was nothing less than perfe My husband and I previously purchased a GMC Sierra from the LaFontaine dealership in Highland. Our buying experience there was nothing less than perfect and we were adamant to keep our future business with LaFontaine. Last month, our family was once again in the market for a new vehicle and we chose to go to the LaFontaine dealership in Fenton, as it is closer to our home. We did not realize that purchasing a car from a different LaFontaine location would have such a drastic difference in the treatment and servicing we received. The vehicle I was hoping to purchase was at the Romeo location, for convenience, the salesman at the Fenton LaFontaine was willing to have it brought to their location the same day. Sadly, that is the only positive of the purchase experience. I decided to buy this car, with the only "we owe" requests being to get floor mats (the car didn't have any), and for the vehicle to be fully detailed, (as it was new to the lot it had not been done at the time of purchase). It has taken over a month and 6 phone calls to finally get the worn out, filthy, sopping wet floor mats that were provided. This only seemed to be a priority as the salesman was heading for vacation and was in need of me to sign a missing piece of paperwork. I was handed a pen with several blank pieces of paper and asked to sign. When I refused to sign blank forms, the salesman was very offended. All in all this was an extremely poor car buying experience. More
by NK1201
Employees Worked With
Matt G
July 31, 2015
Amazing customer service Great dealership and a great sales person. Top notch experience and service. Every question was answered quickly and car was delivered right to me! I Great dealership and a great sales person. Top notch experience and service. Every question was answered quickly and car was delivered right to me! I truly feel that I received "the family deal" More
by Ronnyv
Employees Worked With
Kenn Elliot
July 31, 2015
Best of the Best! I drive past many other dealerships to purchase my new vehicles from Tony Grimaldi at Lafontaine. He is friendly, professional, and efficient. As I I drive past many other dealerships to purchase my new vehicles from Tony Grimaldi at Lafontaine. He is friendly, professional, and efficient. As I drive my new vehicle off the dealership lot, I am confident I got the best deal possible. Tony makes the new vehicle purchase an all-around pleasant experience. In fact, the entire Lafontaine team is quite impressive. I'm hooked! More
by JuneA
Employees Worked With
Anthony Grimaldi
July 31, 2015
Great Customer Experience! This is was my first experience at LaFontaine dealership not knowing what to expect. Steve Hartwig answered all of my questions, and was very polite a This is was my first experience at LaFontaine dealership not knowing what to expect. Steve Hartwig answered all of my questions, and was very polite and professional during entire transanction. I had a smooth sailing wihtout any hickups during my car purchase process. I would have no hesitation is recommending Steve Hartwig or LaFontaine dealership to any body. Overall great/pleasant experince and many thanks to Steve. More
by PannuM
Employees Worked With
Stephen Hartwig
July 31, 2015
Quick visit - an hour. Service has been great. The only complaint I have is the way my gift card for test driving my HHR was handled. When I asked JP when I could expect Service has been great. The only complaint I have is the way my gift card for test driving my HHR was handled. When I asked JP when I could expect the card, I was told 6-8 weeks. I still hadn't received the card and when I contacted JP, I was told that your dealership has no control over the rebate once it leaves the dealership. He told me to bring in a copy of the rebate form and he would take care of it. I don't have a copy of the form, I gave him the original. I am disappointed. Even though it was a small gift card, I wish I could have gotten it. Frank in service is wonderful, very helpful an friendly. Feels like family. Everyone I dealt with was very nice. More
by Larie Miracle
Employees Worked With
Frank Maroudis
