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LaFontaine Cadillac Buick GMC
Highland, MI
933 Reviews
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Showing 933 reviews
August 21, 2022
Brought a car in for an oil change. Someone spilled coffee with heavy creamer on the seat. No one else drinks that in this car. A few days later the odor is unbearable. When contacting Someone spilled coffee with heavy creamer on the seat. No one else drinks that in this car. A few days later the odor is unbearable. When contacting the dealership, the response was basically no they did not and we were wrong. After trying several things the car is almost un-driveable, due to the odor. At no point has any attempt been made to make this ok. This is a Cadillac dealership and you would expect reasonable service. There is not. I will never return to this dealership for anything ever again. Beware they don’t care about you or their quality. More
by FireRescue109
Employees Worked With
Not listed
August 07, 2022
I was interested in a car on their lot and had talked with someone there on a Friday. On Saturday I made contact saying I would like to come take a test drive, but I lived two hours away so I wanted to with someone there on a Friday. On Saturday I made contact saying I would like to come take a test drive, but I lived two hours away so I wanted to make sure that was possible. I was assured yes, I could take a test drive and the car would be ready at 2:00. I arrived at 2:00 and not only was the person I was supposed to meet not there-the car was not there either. In fact the car had not been there that day it was in Fenton. I was told the person who scheduled the test drive does not work onsite so didn't know the car wasn't there. I was offered an apology and shown the door. No one there even asked me if they could show me something else, I guess they did not need my business. When I arrived home I sent emails to the managers explaining what happened. I received zero response from any of the three people I emailed. Overall my 4+ hour roundtrip to their dealship was a waste of a Saturday. More
by larindakaye
Employees Worked With
Dan Kolb
July 05, 2022
Jose Martinez was the absolute best salesman we encountered during our time looking for a vehicle. He was the most caring and patient, and he truly went above and beyond to help us find exactly wha encountered during our time looking for a vehicle. He was the most caring and patient, and he truly went above and beyond to help us find exactly what we were looking for. Throughout the whole experience he continuously made sure we were happy and taken care of! We could not have had a better experience! We had gone to many other dealerships but our experience with Lafontaine Highland was by far the best. We will always go to this dealership for all of our car needs and will recommend to everyone we know!! We love our new Buick Enclave!!! More
by courtney.b
Employees Worked With
Jose Martinez
May 31, 2022
I had previously done a negative review. Once they were aware of the problems we had. they went above and beyond to fix all the issues we had. Andrew Ruck was awesome and listened to what Once they were aware of the problems we had. they went above and beyond to fix all the issues we had. Andrew Ruck was awesome and listened to what I had to say and saw that we could work it out to purchase my SUV and our Sales Professional, Colin drove the 3 hours to deliver it. TJ Edward's was the first to call me as soon as they opened and apologized. I do believe sometimes you fall through the cracks but normally each customer is treated well as they will take the time with each person through the whole process. More
by HkMillers2118
Employees Worked With
Andrew Ruck, Jaysen Douglas
May 28, 2022
Tied to buy one of two trucks they had - reached initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and as initially with chat and then heard from Nancy Ragatz. I offered to buy with or without a trade. She said they were very interested in my trade and ask me to send photos. I sent the photos and she promised a sales partner would reach out. I never heard from them and my follow up texts and emails went unanswered. I even reached out to the internet sales manager Jeff asking help and still no response. I know it’s a sellers market but the courtesy of a quick response was warranted. I finally gave up and found another super responsive dealer who had the same specification truck and bought it today. More
by Engine-Designer
Employees Worked With
Nancy Ragatz
October 01, 2021
Thoroughly disappointed with LaFontaine and the salesman Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 m Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 minutes. So driving it home, the engine light came on. Fiance called Mike, he was suppose to set up something for us and never did. So we took it to a foreign car repair shop. 5 Grand! Needs a new engine. We go in with a 5 to 6 grand Budget and now this car is costing over 13 grand!. Shop someplace else Cochran was not out salesman but Mike Blair is not on the list. I have to choose or it won't post. More
by blzofaz
Employees Worked With
Richard Cochran
September 07, 2021
My young, hard working daughter purchased a used vehicle from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic reve from LaFontaine in Highland. Within 2 weeks of driving it, she noticed something wasn’t right. When she took it in for service, the diagnostic revealed that it was the transmission. She purchased a warranty, but they will do nothing for this transmission work. Just a warning to potential customers, they sell used cars in need of major mechanical repairs $$$! If you’re in the market to purchase a reliable used car, you will be better off going to an upstanding dealership that sells truly certified pre owned vehicles that will not cost $4,400+ to repair within 2 weeks of ownership. More
by Robby
Employees Worked With
No name
August 31, 2021
Worst place to deal with trying to get a vehicle. Service dept bad. Three days to get truck. Had to come back in to pay more on the paperwork they screwed up dept bad. Three days to get truck. Had to come back in to pay more on the paperwork they screwed up More
by Rl5371
Employees Worked With
Mike, eric
