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LaFontaine Cadillac Buick GMC
Highland, MI
932 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 01, 2024
I had a disappointing experience with this dealership and want to share my frustration to help other buyers. I was looking for a specific vehicle – an XL Yukon – and trusted the sales representative to be ho want to share my frustration to help other buyers. I was looking for a specific vehicle – an XL Yukon – and trusted the sales representative to be honest. However, the salesperson misrepresented the car, sending strategically chosen photos to hide the fact that the vehicle was not the XL model I wanted. I bought the car on good faith, sight unseen, and only realized the mistake once it arrived. Adding to the frustration, the dealership delayed the car’s shipping, further complicating the purchase process. When I contacted them about the mistake, they politely dismissed my concerns, saying it would be a ‘paperwork nightmare’ to swap out the vehicle. Rather than taking accountability, they chose to walk away from the issue, leaving me stuck with a car I didn’t want. Beware of purchasing from this dealership, especially if you’re buying sight unseen. It seems their sales team is more focused on closing deals than on transparent, honest communication with buyers. I would not recommend this dealer to anyone, particularly those making a long-distance purchase. More
by Jessika111190
Employees Worked With
Grace Perez
July 17, 2024
I purchased my CERTIFIED used vehicle 2 years ago (July 1, 2022) from Lafontaine while it was still under warranty. 4 months after I purchased it my AC went out. I took it to Lafontaine Dearborn. They clai 1, 2022) from Lafontaine while it was still under warranty. 4 months after I purchased it my AC went out. I took it to Lafontaine Dearborn. They claimed to have found the problem but could not get to my vehicle for 3-4 weeks due to them being behind on repairs and had no loaners to provide to me. I tried all that year to get a loaner. 1 year after I purchased the vehicle my battery died, GM Roadside sent someone out to jump my car, I informed the tech they sent out that he was jumping my battery wrong and he caused my battery to blow and sulfuric acid leaked from the battery. I had to pay over $700 to get a new battery along with other work done to my vehicle. Mind you I STILL DID NOT GET MY AC REPAIRED! Now this year my car has been in the shop off and on since April/May because they still cannot fix the AC and when they replaced my Compressor and Condenser they thought they fixed it, it caused my car to seize and not start. GM sent their Roadside out AGAIN and AGAIN they tried to jump my car, I informed the tech that it doesn't need a jump because I just purchased a new battery from the dealership a year prior. They jumped it anyway and caused my fuse box to melt and my starter went out. Cost me $1,038! And my car is STILL in the shop, now the mechanic has found that my entire AC system is infested with BLACK MOLD! which per my mechanic is something that just didn't happen overnight it had to have been there when I bought the car and that that was the reason my AC went out and kept going out even after replacing the AC Compressor and Condenser. My car has been in the shop more than I have driven it and it has cost me THOUSANDS of dollars to fix! On top of that, the new battery that I purchased from Lafontaine Dearborn is no good per my mechanic and I will need to get a new battery once he finishes repairing my vehicle! I should not have had to have major repairs like this if this was truly a CERTIFIED USED VEHICLE I am beyond livid at this point, I will NEVER buy a car from Lafontaine let alone let them fix my car! I have sought legal representation regarding this matter More
by ebonynowens
Employees Worked With
Thomas Altheide
June 11, 2024
Went Lafontaine Highland yesterday to pick up my new truck and they had prepped the wrong truck despite me providing them with the Vin # and stock # and description. Wasn't even the same trim level. The truck and they had prepped the wrong truck despite me providing them with the Vin # and stock # and description. Wasn't even the same trim level. Then they realized they couldn't get the correct truck ready so they gave me a car to drive home after being there for 2.5 hours. The car didn't have enough fuel to get me home. At no point during this did anyone other than the confused saleswoman approach me. The sales manager only called me after I cancelled my truck purchase. Now they have my authorization number attached to the wrong truck. XM and Onstar assigned to me also with a truck I never wanted. More
by disappointed
Employees Worked With
HEIDI DOSH, Bob Anderson
November 14, 2023
I inquired online about a truck they "had on site" Spoke with salesman a few times about coming out there to check it out. Once I arrived, truck had a recall and could not even look at the vehicle. No Spoke with salesman a few times about coming out there to check it out. Once I arrived, truck had a recall and could not even look at the vehicle. No eta for fixing. Then tried to show me other options much higher. Don't fall for the tricks. More
by DK
Employees Worked With
N/A
September 01, 2023
Kelli Morland is a true professional! She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and t She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and the staff for your help. More
by Ralph
Employees Worked With
Entire staff who helped!, Kelli Morland
June 27, 2023
I don't normally write reviews but felt necessary following what was the BEST automotive leasing experience I have ever had. From my first outreach regarding a vehicle I saw on their website, to sche following what was the BEST automotive leasing experience I have ever had. From my first outreach regarding a vehicle I saw on their website, to scheduling a test drive ... which I should mention was delivered to my house, to finalizing paperwork, every step of the way exceeded my expectations. I will make sure to let all of my friends and family know about my awesome experience with LaFontaine. More
by MaxMuncey
Employees Worked With
Robert Simmons, Joseph Vulaj, Viktor Vulaj
June 27, 2023
We had a great experience buying our XT5 from LaFontaine Cadillac. They went over and above to provide exceptional service to us. The process was fast and the entire staff was professional. We will definite Cadillac. They went over and above to provide exceptional service to us. The process was fast and the entire staff was professional. We will definitely buy from them again. More
by lsbruins19
Employees Worked With
Kenn Elliot
