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LaFontaine Buick GMC of Ann Arbor
Ann Arbor, MI
124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 124 reviews
June 24, 2015
Very pleasant Great service, they took a lot of stress off my shoulders when purchasing a vehicle. Also felt like they care about others. I will tell my friends and Great service, they took a lot of stress off my shoulders when purchasing a vehicle. Also felt like they care about others. I will tell my friends and family More
by Kookie48
Employees Worked With
Paul Videcoq
June 07, 2015
Extremely Professional staff putting your needs first! I phoned the dealership for information about purchasing a new vehicle. I spoke with Nicole. We spoke about the vehicle that I was interested in and w I phoned the dealership for information about purchasing a new vehicle. I spoke with Nicole. We spoke about the vehicle that I was interested in and what features I wanted. She researched the availability of cars and promptly phoned me. I met with Nicole and Paul Jordan the manager. I decided to lease.Nicole completed the paperwork so quickly that I actually drove home in the new vehicle that same day! The staff in Ann Arbor are so friendly. I will recommend the dealership. Everyone there is so helpful. Jim in finance was thorough in explaining everything to me. Excellent experience! Linda Cole More
by Stationwagon
Employees Worked With
Paul Jordan Manager, Jim Dawson, Maggie Ward
February 04, 2015
Great Sales Experience Brain was Great when my wife and I decided to purchase a New GMC TERRAIN instead of a Used car He was very Thorough with explaining All of the Options Brain was Great when my wife and I decided to purchase a New GMC TERRAIN instead of a Used car He was very Thorough with explaining All of the Options that my wife and I had. He took his Time with us and All the Questions my Wife had. I Greatly Appreciate the way He Handled Everything. He Made Our Experience Smooth. Now My Wife and I are LaFontaine Customers For Life. More
by Rodney Polk
Employees Worked With
Dave Hunt
December 08, 2014
Great experience I recently purchased a vehicle at your dealership. I was very impressed by the level of communication and prompt feedback from Jason. With his guidanc I recently purchased a vehicle at your dealership. I was very impressed by the level of communication and prompt feedback from Jason. With his guidance, I chose the car that best suited my needs. I had a great overall experience and plan to use your dealership again when purchasing a vehicle. Thank you! David and Danielle Rohlfs More
by rohlfsd
October 11, 2014
Poor customer service/repair My first experience was fine so I thought until my transmission was shot and we brought it back and same thing. This will be the 4th time and this is My first experience was fine so I thought until my transmission was shot and we brought it back and same thing. This will be the 4th time and this is ridiculous. It's a 2005 Saturn Vue and I know you all would say you need a new car, well at this time I cannot afford it, but if you are putting new transmissions in then I don't get it. Do you all not know what you are doing? Very poor service. More
by jaybird3091
Employees Worked With
Derrick Schema
September 17, 2014
Awful experience and POOR service I recently took my vehicle into LaFontaine in Ann Arbor for a routine oil change and noticed a palm size dent on the hood that looked to be from someo I recently took my vehicle into LaFontaine in Ann Arbor for a routine oil change and noticed a palm size dent on the hood that looked to be from someone pushing the hood down. I had my vehicle inspected by a LaFontaine dealership the week before as I am turning in my lease and want to be prepared for any damage I may have to pay for so I know this dent did not exist prior to the oil change. Accidents happens and I'm an understanding person but after multiple calls and messages to Derek in the service department with nothing in return I have lost ALL respect for this dealership! I've now taken this to the corporate level and am trying to resolve the issue that way. I've had multiple sources call multiple times, have even sent e-mails and Derek always seems to be "on lunch" or "not answering pages". If you're looking to do business with LaFontaine I recommend going to the location on Highland Rd in Milford or to the location in Dexter. More
by lindsey.kussmaul
September 04, 2014
Very Awesome Service Robert Bell was very excellent. He helped us get the car we needed. Between Angels of Hope's Steve and Robert, we were able to drive our new HHR home Robert Bell was very excellent. He helped us get the car we needed. Between Angels of Hope's Steve and Robert, we were able to drive our new HHR home the same day. Car was clean and sharp. Service was excellent. The drive to Ann Arbor from Flat Rock was well worth it, and will do it again for our next car. More
by kmassage
August 29, 2014
Beyond My expectation I recently had a terrible experience with another dealership. I knew my credit was not the best but I received some information in the mail from the d I recently had a terrible experience with another dealership. I knew my credit was not the best but I received some information in the mail from the dealership and decided to give it one last shot. To my surprise Robert was very personable and extremely helpful. He understood my family's need and didn't push anything on us just to get over and make extra money like some other sales people might do. Robert was great to work with and got us exactly what we truly needed and I appreciated that. I love the car I purchased and I am excited to send friends to work with him when they need a new car! More
by acaciat
Employees Worked With
Robert Bell
August 11, 2014
Very happy! Not only I happy with my new car , but the whole experience was painless. Robert and Dan were very pleasant to deal with and made me feel welcome and Not only I happy with my new car , but the whole experience was painless. Robert and Dan were very pleasant to deal with and made me feel welcome and at ease. Thank you! More
by Ann W
August 05, 2014
Patrick is Great Patrick is a wonderful, knowledgeable, courteous, and very good sales person. He did everything correctly and I have complete confidence is his abili Patrick is a wonderful, knowledgeable, courteous, and very good sales person. He did everything correctly and I have complete confidence is his ability. I would recommend him to friends and relatives when they are looking for an honest and courteous salesman. He delivered a product from LaFontaine and GM to me with the best service available. More
by landj444
