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LaFontaine Buick GMC of Ann Arbor

Ann Arbor, MI

2.5
124 Reviews

500 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 124 reviews

September 06, 2015

very pleasant and nice people. Very competent. they took me on time despite the fact that there were many cars there waiting for service,The staff was very pleasant and cordial. It was not a long w More

by marthaharrris177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bozak, Craig Rumberger
Sep 08, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! Great that we were able to get you in and out in a timely manner! I will be sure to pass along your nice review to the entire service team! Can't wait to see you next time! - Shelbi P.

September 02, 2015

The only place to go for GMC We walked away from other GMC dealerships before arriving in Ann Arbor. The experience was just want we wanted and appeared custom for us. No fuss and More

by edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Robson
Sep 02, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! So glad to hear you will be back! I have already passed along your kind words to the entire team. We look forward to seeing you next time. - Shelbi P.

September 02, 2015

Bucik Encore Lease Very good experience. Friendly and extremely helpful. They worked hard to find exactly the vehicle with the trim and interiors I was looking for. Th More

by pisunico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Dawson, Cory Craver
Sep 02, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! So pleased to hear about your very good experience with us! We strive to work hard to find the perfect vehicles for our customers! I will be sure to let everyone know how satisfied you were! Enjoy your Encore and welcome to the family! - Shelbi P.

September 01, 2015

Best car buying experience! Patient, non pushy, educated staff at LaFontaine Ann Arbor Buick GMC. What a breath of fresh air - no stress sale - They went above and beyond any ot More

by Paula17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leavy Morgan, Paul Jordan
Sep 01, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hello Paula! Beyond happy to hear that we exceeded your expectations and gave you the best car buying experience. From the no-stress sale to finding the exact vehicle you wanted and the price you wanted. I will be sure to pass along your wonderful review to the entire team. Thank you for taking the time to let us know how your experience went. Welcome to the family. - Shelbi P.

August 31, 2015

Wonderful Experience LaFontaine has a great customer experience. I recently had my oil changed, tires rotated, and windshield crack filled and all in just over 1 hour. T More

by afietz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Croucher
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! Nothing is better to hear than you would highly recommend us and our service team! I have already passed along your review to the entire team, letting them know how satisfied you were with your visit! We look forward to seeing you again. - Shelbi P.

August 30, 2015

trim replacement They ordered the parts required. Called to set install appointment when parts arrived. Install parts in 30 minutes. In and out in my requested time More

by Captain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Croucher
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hello! Great to know that your service visit was done in your requested time frame and that you were quickly in and out! Nothing better than that! Thank you for taking the time to leave a review - we enjoy hearing about your experience. - Shelbi P.

August 30, 2015

i will only buy from Lafontaine Ann Arbor I am extremely pleased with the outstanding customer service provided by Cory Craver and the entire sales staff. My wife was very happy with how quick More

by mkaiser10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Craver
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! Pleased to hear that you and your wife were very happy with how quickly you were able to sign for your new Buick! I have already passed along your wonderful message to Corey and the entire team. Welcome to the family and enjoy your new LaCrosse! We can't wait to see you next time. - Shelbi P.

August 29, 2015

Great Experience. My wife and I really enjoyed working with Maggie on getting the right vehicle for our family. So much so that we traveled up from Toledo to finally ma More

by Kadams______
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Dawson, Maggie Ward
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! We can't believe you drove from Toledo to get your perfect vehicle from Maggie! I did pass along your message about the paperwork so I can make our management team aware. We are very sorry for the inconvenience and time it took. Enjoy your new ride and welcome to the family! - Shelbi P.

August 18, 2015

Oil Change for Verano I set up my appointment online a few days in advance. I got to the dealership and was approached by Craig instantly. He brought my car in, showed me t More

by mmelvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rumberger
Aug 19, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! We are so glad that we were able to exceed your expectations on your first visit - making you want to come back for your future service needs! I will be sure to pass along your wonderful review to Craig and the entire service team. Thank you for taking the time to leave us such a nice review. We enjoy hearing what you have to say. Can't wait to see you again. - Shelbi P.

August 13, 2015

Quick oil change and tire rotation. This was the quickest oil change and tire rotation that I have ever received there. I was only able to finish one cup of coffee and two cookies. More

by Bill75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rumberger
Aug 17, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi Bill! We are glad that your service visit was timely, only allowing your to have a couple of cookies :) I will be sure to pass along your message to our service team. Come see us again soon! - Shelbi P.

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