LaFontaine Buick GMC of Ann Arbor

Very efficient on completing the deal. I been dealing with this dealership for over 12 years and between my very large family, and friends that I have sent there, I truly have no ideal on h I been dealing with this dealership for over 12 years and between my very large family, and friends that I have sent there, I truly have no ideal on how many vehicles we have bought from them. This dealership has been consistently Great from start to finish to ensure whatever vehicle any of us wanted we got and we ALL have been Very Satisfied. The interesting thing is I have watched this dealership from a distance, as I have a broker that does all the leg work with them. They don't even know us, (but we all know them) or all the vehicles we all bought through them, and they still did a Great job in making sure someone they never laid eyes on was Completely Happy ! THANKS !! More

Absolutely Amazing! The dealership is lovely, and has a nice waiting area, however the true gem of this dealership are the attentive salesmen. I walked in unsure of where The dealership is lovely, and has a nice waiting area, however the true gem of this dealership are the attentive salesmen. I walked in unsure of where to go, and was helped by Leavy Morgan to find Brock. I was immediately greeted by Paul, who I would highly recommend, especially to novice car buyers. Both Brock and Paul went above and beyond throughout the entire process. I truly appreciated the respect, kindness, the guidance, etc. shown to me. I LOVE my new Encore. Paul helped pick the right car for me! More

Fantastic. Above and beyond. Matt Jury and his team were fantastic to work with and went above beyond on customer service. I arrived 15 minutes before closing time (6 pm) to test Matt Jury and his team were fantastic to work with and went above beyond on customer service. I arrived 15 minutes before closing time (6 pm) to test drive a vehicle and did not leave till 8:30. They gave me a great deal on my trade-in and took the time to make sure I left with a reliable and excellent car. Jim Dawson was easy to work with and made the financing/paperwork process as simple and painless as possible. I would recommend them to anyone looking for a new or used car. More

Very happy Number one in my book Corey Craver good service and a honest man I'm happy to be apart of the lafontaine family these guys work hard and fast to get y Number one in my book Corey Craver good service and a honest man I'm happy to be apart of the lafontaine family these guys work hard and fast to get you in what u want and love how the pre game everything so that all we had to do is sign and drive and love the fact that he ask what I was looking for and next day had it the way I wanted my Dodge Charger 2014 SXT if I could give 10 stars I would thx guys I'm very happy about my new car More

exceptional customer service although I didn't end up purchasing a car from Lafontaine Buick, I did purchase one at another Lafontaine dealership. That had nothing to do with this although I didn't end up purchasing a car from Lafontaine Buick, I did purchase one at another Lafontaine dealership. That had nothing to do with this dealership though; it ended up coming down to which model car I felt was best for me. It seems that the Lafontaine group has somehow figured out how to recruit the best of the best. My dealings with this dealership was much better than I expected. I am a long time GM purchaser, and I don't remember ever feeling so comfortable dealing with sales people before. David Bozak went above and beyond to make my visit everything I could have hoped for. I can't remember the name of the gentleman that appraised my trade in, but he too, was very professional, likable and fair when appraising my car. My only regret with my dealings with the Lafontaine group of dealerships, was that I couldn't purchase a car from both of them. More

Fantastic Very fast and friendly, I called about more information about my car codes. Andrew was more than helpful in alerting me about the FOUR recalls on my 2 Very fast and friendly, I called about more information about my car codes. Andrew was more than helpful in alerting me about the FOUR recalls on my 2003 pontiac vibe. I was able to make it in the very next morning! In and out of the dealership and enterprise in 30 minutes. I am a female so not knowing much about cars I was greatly informed of everything I should know and what is going on with my car. For a decent price I am also getting an inspection on the computer in my car. Very satisfied! Thank you Andrew. More

Overall a great experience! Very friendly and courteous sales staff. Met us at the door and treated us like family. Went above and beyond to meet and exceed our expectations. Wou Very friendly and courteous sales staff. Met us at the door and treated us like family. Went above and beyond to meet and exceed our expectations. Would highly recommend to anyone looking to purchase a new or used vehicle! More

Great experience! Buying a used car has never been so easy. Paul was fantastic every step of the way. I planned on trading in my VW for a used BMW. When I called to set Buying a used car has never been so easy. Paul was fantastic every step of the way. I planned on trading in my VW for a used BMW. When I called to set an appointment on Friday, Paul was kind and informative. He asked for details about my trade-in to expedite the process and promised that the BMW would be waiting out front for me to test drive when I came. Sure enough when I arrived the car was ready to test drive. There were no major issues with the car upon inspection and I felt comfortable moving forward with the sale so I put down a deposit and filled a credit app. Even though I hadn't purchased the car yet, Paul let me take it for the weekend which was an unexpected but very welcome surprise. On Monday I finished up the paperwork Jim. On Tuesday they sent a driver to Grand Rapids after business hours so that my mother could co-sign the documents. The process was painless. Everyone I worked with went above and beyond to make sure the details were set. I am very happy with whole experience. This really feels like a family business. I will be returning for regular service on the car. Thank you! More

Great service, friendly staff very helpfull Just a great dealership all around from sales to service. Great people to deal with. Would recommend dealing with all aspects of buying a car and esp Just a great dealership all around from sales to service. Great people to deal with. Would recommend dealing with all aspects of buying a car and especially the service after the fact. More

Friendly service always makes for a good experience Always friendly service. I very much appreciate that. I was disappointed that the $9.95 oil change had gone up to $29.99, but the cost of the head Always friendly service. I very much appreciate that. I was disappointed that the $9.95 oil change had gone up to $29.99, but the cost of the headlight replacement came in under what was estimated. I was a little surprised that my car was not in a service bay approximately one hour after I had checked in bu Jen Coselman made sure the technicians got it into the service bay once I noted my concern about the delay. Cookies in the waiting area were delicious treats to tide me over during the dinner hour on the dealearship's late night. I was sorry they were all of popcorn. Always a treat too. When I asked if there was any decaf coffee, a gentleman actually made a cup for me in his personal Keurig. That was above and beyond what I expected. Thank you. More