LaFontaine Buick GMC of Ann Arbor

"Five Star Customer Service" I called around few dealerships in close proximity to my house. I was quite “taken-back and disappointed” by the reception I received at the Honda in I called around few dealerships in close proximity to my house. I was quite “taken-back and disappointed” by the reception I received at the Honda in Ferndale Dealership, particularly because I was initially very interested in purchasing another Honda. The reception and energy was negative. Regrettably, they lost a valuable customer. With that as a backdrop, I was welcomed at Lafontaine Buick GMC in Ann Arbor, and I knew then I would definitely purchase my vehicle at Lafontaine, Honda or not. In my experience as a customer, the initial contact sets the tone. Not only was the receptionist, Rachael’s, tone pleasant and upbeat, my entire experience at Lafontaine was delightful all the way around. Lou and Matt’s elucidation on the vehicle was thorough with regard to the vehicle itself, pricing and financing. In fact, Matt went “beyond the call of duty” and asked if I would like to take the vehicle overnight. Though I declined, it was still a very nice gesture, which suggested that I was being trusted and valued as a potential customer. Equally important, I didn’t feel pressured in making a decision on the spot, as that would’ve been a deterrent, so I genuinely appreciate the team’s patience, support and understanding. The gentleman who finalized the sale was equally professional, competent and kind. Leavy was punctual in picking me up on Saturday, the 26th and, by noon, I returned as a happy and satisfied customer with my Buick Lacrosse, Sylvia. Two thumbs up for Lafontaine Buick GMC of Ann Arbor’s Staff. Working as a team and consistently providing FIVE-STAR CUSTOMER SERVICE is a winning recipe. You know you ROCK…yeahayy…!! EDB More

Putting in the time Due to some difficulties this sale process stretched across several days, Lou was awesome and showed great patience while working with us to get our s Due to some difficulties this sale process stretched across several days, Lou was awesome and showed great patience while working with us to get our sale. More

Always wonderful and pleasant! Sevice employees are always so curteous and helpful. Always quality service. Clean, comfortable waiting area. Always recommend this dealership. Tha Sevice employees are always so curteous and helpful. Always quality service. Clean, comfortable waiting area. Always recommend this dealership. Thank you La Fontaine Buick GMC of Ann Arbor! More

Excellent Experience This is the 5th vehicle I have purchased/leased from LaFontaine and my sales consultant Dave Bozak. He was very accommodating with all the issues This is the 5th vehicle I have purchased/leased from LaFontaine and my sales consultant Dave Bozak. He was very accommodating with all the issues I faced during the leasing process. Maggie made the paperwork process painless and seamless. Overall an excellent experience all the way around. More

Great Experience. We scheduled an appointment and were greeted as soon as we walked in the door. Shopping for a Terrain but left with a 2016 Acadia at a great price th We scheduled an appointment and were greeted as soon as we walked in the door. Shopping for a Terrain but left with a 2016 Acadia at a great price that met all our needs. Damon Mehrjoo was great to work with Jim Dawson was very informative on the financing. I would recommend LaFontaine of Ann Arbor to all my friends. More

After the sale Need to give a shout out to my sales rep Leavy Morgan who took the time to get to know me and discovered that we were both veterans. Along with a ple Need to give a shout out to my sales rep Leavy Morgan who took the time to get to know me and discovered that we were both veterans. Along with a pleasant buying experience, Leavy made an insurance suggestion that saved me hundreds of dollars. Leavy says he has no customers, only friends... no wonder. Jim McElroy More

Exceptional Care Any car dealership can offer an oil change, tire rotation or inspection. However, it is exceptional customer service that makes you return to LaFontai Any car dealership can offer an oil change, tire rotation or inspection. However, it is exceptional customer service that makes you return to LaFontaine Buick GMC of Ann Arbor. When you walk in the door and they know your name, ask how you are doing, offer coffee and/or water, provide helpful tips for enhancing your vehicle performance and give recommendations for future purchases that show a level of care that makes you not want to go anywhere else! Good customer service comes with a smile. Exceptional customer service involves caring for your client. Proud LaFontaine of Ann Arbor family member, Michael Johnson. More

Used Cars Sales Department I had a very pleasant sales experience when dealing with Matt Jury at LaFontaine. I sold my 2010 Acadia to LaFontaine and he took point in the negoti I had a very pleasant sales experience when dealing with Matt Jury at LaFontaine. I sold my 2010 Acadia to LaFontaine and he took point in the negotiations and transaction. It was a fair price right out of the gate with no unpleasant haggling. He was very available and responsive via text when we were coordinating the actual transaction. I would highly suggest dealing with Matt before going down the path of all the online "For Sale By Owner" options. I am very busy, as many of you probably are as well, and really didn't have the time to sell it on my own. I left this experience very confident that I made the right decision and had zero buyers remorse. More