LaFontaine Buick GMC of Ann Arbor

2016 Colorado Purchased a certified 2016 Colorado as an out of state buyer. Dealt with Dave Hunt and Matt Jury over the phone and in-person at the dealership. Both Purchased a certified 2016 Colorado as an out of state buyer. Dealt with Dave Hunt and Matt Jury over the phone and in-person at the dealership. Both Dave and Matt were extremely professional and a pleasure to work with. I would recommend this dealership and in particular Dave and Matt to anyone in the market for a vehicle. More

Smooth and effortless Dave was honestly such a great salesman it didn't even feel like a sale it felt like we were visting a friend. We were very stressed about finding the Dave was honestly such a great salesman it didn't even feel like a sale it felt like we were visting a friend. We were very stressed about finding the right vehicle as we didn't have anything narrowed down and within no time Dave found us the PERFECT car . From there there was no pressure he basically just helped us do everything and did almost all of the work including he himself did added cleaning to the car once it came out. When Dave introduced us to Matt it was a familiar feeling of comfort and ease. Both very polite and guiding than pressuring or aggressive I will honestly never go through a different salesman or dealer ship. More

Not Helpful I went to the dealer for a scheduled oil change, upon dropping off my car I explained to the men about an odor I was experiencing that was coming from I went to the dealer for a scheduled oil change, upon dropping off my car I explained to the men about an odor I was experiencing that was coming from the window cracks when rolled down. First, they looked at me as if I was from Mars then inspected it and told me "yep, I smell it". Then, I was told they probably wouldn't have enough time to do anything since I was just scheduled for an oil change (I told them of the problem when I scheduled the oil change and that I would like someone to look at it). I said do what you can. After the oil change, I was told the Maintenance Manager was gone for the day and that they would talk to him in the morning and give me a call. I told them I would be contacting GM cause I have found forums regarding this issue online and I also wanted to see what they had to say. Three days later someone from the dealer calls to do a follow up and ask me hoe my visit went. I told her about not receiving a call from the Maintenance Manager yet. She stated that was unacceptable and that she would have someone call me as soon as possible. Three more days later GM contacts me regarding my inquiry. I told them the whole story and they didn't seem happy. They told me that they wanted to have me take my car in to have it fixed and that they would contact the dealer having them set me up with an appt. A week later GM calls me and asks how my car is doing. I told them the same and that the dealer hasn't called me yet. They stated they were going to immediately call the dealer and that the dealer was instructed to get me in, provide me a loaner, and fix the problem last week. Two days later the dealer called and told me they wanted to get me in but couldn't until next week. I said fine that will have to work. So I am scheduled for Monday to get this problem solved, hopefully. I have a 2013 Terrain with barely 30,000 miles on it. I have, for the past two summers, noticed a mildew smell emitting out of the cracks in the door when the windows are rolled down. The smell is very strong and annoying. I just want it fixed and to know that there isn't rot inside my doors. My car windows have never been down during a storm. Then smell just happened. More

Great service If anyone is looking to get right into a car go to lafontaine GMC Buick of Ann Arbor! Go see Matt jury! He's really good an will get you into somethin If anyone is looking to get right into a car go to lafontaine GMC Buick of Ann Arbor! Go see Matt jury! He's really good an will get you into something that's affordable for your pockets!! More

Professional, Open, and very Helpful The salesman wasn't pushy and listened to what my interests were. He was very helpful in explaining all the cars features. When Dealing with Matt Jury The salesman wasn't pushy and listened to what my interests were. He was very helpful in explaining all the cars features. When Dealing with Matt Jury, I found him to be knowledgeable and professional. He worked diligently to find me the best interest rates possible. I was provided with a Carfax on the vehicle as well as them disclosing the full known history of the vehicle. He did not give me the feeling of being rushed to make the sale and made small talk the entire visit and was even great with my son. I am satisfied with my experience and would recommend Matt to anyone. More

"Five Star Customer Service" I called around few dealerships in close proximity to my house. I was quite “taken-back and disappointed” by the reception I received at the Honda in I called around few dealerships in close proximity to my house. I was quite “taken-back and disappointed” by the reception I received at the Honda in Ferndale Dealership, particularly because I was initially very interested in purchasing another Honda. The reception and energy was negative. Regrettably, they lost a valuable customer. With that as a backdrop, I was welcomed at Lafontaine Buick GMC in Ann Arbor, and I knew then I would definitely purchase my vehicle at Lafontaine, Honda or not. In my experience as a customer, the initial contact sets the tone. Not only was the receptionist, Rachael’s, tone pleasant and upbeat, my entire experience at Lafontaine was delightful all the way around. Lou and Matt’s elucidation on the vehicle was thorough with regard to the vehicle itself, pricing and financing. In fact, Matt went “beyond the call of duty” and asked if I would like to take the vehicle overnight. Though I declined, it was still a very nice gesture, which suggested that I was being trusted and valued as a potential customer. Equally important, I didn’t feel pressured in making a decision on the spot, as that would’ve been a deterrent, so I genuinely appreciate the team’s patience, support and understanding. The gentleman who finalized the sale was equally professional, competent and kind. Leavy was punctual in picking me up on Saturday, the 26th and, by noon, I returned as a happy and satisfied customer with my Buick Lacrosse, Sylvia. Two thumbs up for Lafontaine Buick GMC of Ann Arbor’s Staff. Working as a team and consistently providing FIVE-STAR CUSTOMER SERVICE is a winning recipe. You know you ROCK…yeahayy…!! EDB More